Elijah Orengo | Page 2

Wow What an amazing team. They help me through the whole process. I will always buy my Chevys from here. They help me through the whole process. I will always buy my Chevys from here. More

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Leased my vehicle from Dick Genthe in 2019. I needed a payoff purchase agreement sent to my bank to buyout my lease. They wanted to add $2k said $1395 for dealer buyer fee which would guarantee continued payoff purchase agreement sent to my bank to buyout my lease. They wanted to add $2k said $1395 for dealer buyer fee which would guarantee continued customer service. $695 acquisition fee that is standard fee the dealership requires and $395 disposition fee that I had to pay no matter what. And this didn’t include sales tax and their processing fee. Needless to say I went to another Chevrolet dealer and obtained what I needed and all I had to pay extra was a $230 processing fee. I will never deal with them ever again. More

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I will never go to Dick Genthe again, worst customer service ever! I had an issue with the extended coverge, was told when the car is inspected that I would not receive a bill from GM financial up to 2k service ever! I had an issue with the extended coverge, was told when the car is inspected that I would not receive a bill from GM financial up to 2k when the car was turned in and when I got the bill from GM I called them to explain there must be an error I have coverage for this and they advised me it was with a 3rd party company that I was unaware of and I had to contact them to make a claim, I had absolutly no idea this was the process as this was not how it was simply put to me when I leased the vechical. So I called and make the claim with the 3rd party group who didn't process the claim in time and GM financial put it on my perfect 100% on time payment history with the credit agencies. When I called GM Financial they said no problem we just need the dealership (who normally handles these claims for their customers) to write a letter, mind you I was never offered to have my claim handled by Genthe in fact I was told it would just be adjusted during my final inspection, they made it sound so easy. I asked the rep from GM Financial if I could 3 way call with the dealership so she could explain what they could do to help me resove this issue as they had mislead me to begin with and the conversation with the finance Manger Mario was the rudest most unprofessional call you could imagine. I actually got out a recorded and started recording it becuase I was so shocked and yes I told him I was recording it and his reply was fine, all our calls are recorded anyways. I've had issues with this location in the pst and I thought we had moved forward as they helped me get the vechicle I wanted this time around but I don't care if they gave me a lease free for 2 years I will never ever ever in my life get a vechicle from them again. I should have known when 20+ years ago I had a car in the body shop that they damaged in the parking lot after fixing it that they are not worthy of my business, not sure what I was thinking. And Mario clearly doesn't take his business seriously, look at his pic on here! Clowning around - what a joke!!! I'm done. I will be contacting a lawyer to get this issue resolved. Maybe the fault lies with the 3rd party vendor but you did me wrong by horrible customer services and that is just wrong. More

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Very comfortable and pleasant car buying experience Hands Down !! Will definitely do it again with my salesman Mario ! Just want to give Mario a two thumbs up Thank you !!And gentheChevy for a more than fair Down !! Will definitely do it again with my salesman Mario ! Just want to give Mario a two thumbs up Thank you !!And gentheChevy for a more than fair trade in on my truck ! More

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Mario is a complete joy to work with. He made my experience very easy. I have recommended him to all my friends and family for their next auto purchase. experience very easy. I have recommended him to all my friends and family for their next auto purchase. More

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Very nice helpful staff worked with our needs and wants very pleased with the purchase also finance manager was friendly and helpful with my daughter very pleased with the purchase also finance manager was friendly and helpful with my daughter More

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Mario was very attentive to us. He’s the busiest at the dealership for a reason. He will help you get what you want and in a timely manner. He didn’t stop hustling until we were able to leave with a qualit dealership for a reason. He will help you get what you want and in a timely manner. He didn’t stop hustling until we were able to leave with a quality vehicle. More

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Purchase of a 3 year lease on a 2020 Equinox We visited 4 different local Chevrolet Dealers to compare pricing for a 3 year lease on a 2020 Equinox. Genthe had the best deal out of all of them fo We visited 4 different local Chevrolet Dealers to compare pricing for a 3 year lease on a 2020 Equinox. Genthe had the best deal out of all of them for us. It was well worth the 40 minute drive from Canton to Southgate to purchase. The Salesman Duane, Sales Manager Elijah, the Finance Dept, and even the President Bruce Genthe were all fantastic and professional to deal with. We highly recommend working with this great group of people at Genthe Chevrolet. Best deal we could find anywhere in Metro Detroit area. Stop by and give them a chance, you will be impressed. Thanks More

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Mario is awesome! Mario went out of his way to get us into a new vehicle. If you want or need a salesman that will work with you then he is the man for you. No compla Mario went out of his way to get us into a new vehicle. If you want or need a salesman that will work with you then he is the man for you. No complaints at all. :-) More

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A very positive experience with transitioning to a new vehic Great sales representative who took time to explain the lease process. Very comfortable feeling with the dealership. I would recommend Mr. Calabrese a Great sales representative who took time to explain the lease process. Very comfortable feeling with the dealership. I would recommend Mr. Calabrese as the person to contact. More

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