Eliofredo Ayala

I am very pleased with the manner in which you advised me of the service needed to service my vehicle. Service advisor was very friendly and professional. of the service needed to service my vehicle. Service advisor was very friendly and professional. More

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I took my vehicle in for a service that was under warranty. They did the initial inspection and did the repair and half of the time that they said it possibly would take. I was pretty amazed. Great j warranty. They did the initial inspection and did the repair and half of the time that they said it possibly would take. I was pretty amazed. Great job! Great work! Great people! More

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I am very pleased with the service. I did not like the extended time it took to service the vehicle. The extended turnaround was a deviation from the norm so I plan on using Koons goin I did not like the extended time it took to service the vehicle. The extended turnaround was a deviation from the norm so I plan on using Koons going forward. More

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I had an absolutely horrendous experience with the Catonsville Mercedes Benz dealership. I brought my 2017 c63s in for repairs, and not only did they fail to completely fix the issues, but they also e Catonsville Mercedes Benz dealership. I brought my 2017 c63s in for repairs, and not only did they fail to completely fix the issues, but they also ended up robbing me for my car. They made a mistake on their end, and then tried to charge me an absurd amount of $116,000 for it. To make matters worse, the service manager was incredibly rude and uninviting throughout the entire process. I felt like I was constantly being brushed off and dismissed, and my concerns were never taken seriously. When I tried to escalate the issue to the general manager, things only got worse. The general manager contacted me and was blatantly rude and disrespectful. He even went so far as to threaten to destroy my vehicle, which was completely uncalled for and unprofessional. Overall, I would strongly advise against doing business with the Catonsville Mercedes Benz dealership. They clearly do not value their customers, and their service is subpar at best. Save yourself the time, money, and hassle, and take your business elsewhere. More

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Very professional, expertise, satisfying, accommodating, friendly. Get the job done on time. Will be back! friendly. Get the job done on time. Will be back! More

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We have brought our vehicles to Koons for years. We would go nowhere else! Very reliable and caring We would go nowhere else! Very reliable and caring More

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I would never refer anyone to this dealership. The Service Department and it’s staff are disrespectful and rude. They are money hungry and feed you bull crap. Don’t take their word, and get a seco The Service Department and it’s staff are disrespectful and rude. They are money hungry and feed you bull crap. Don’t take their word, and get a second opinion. They will sabotage your vehicle and you be pushing the car out using AAA. More

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The dealership was clean and service department was awesome..please keep up the great service!!! awesome..please keep up the great service!!! More

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On time. Charges as stated earlier. Outstanding service Will go in future for service and will refer others to this dealership Keep up the good work Will go in future for service and will refer others to this dealership Keep up the good work More

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This is first time. maid an appointment week ago for securing muplar (exost pipe) drop off the Van this morning at 4 getting text I can't look at Van today can be ready on Monday. looks like there is no securing muplar (exost pipe) drop off the Van this morning at 4 getting text I can't look at Van today can be ready on Monday. looks like there is no commitment or mismanagement going on. More

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