Elizabeth Nosaka | Page 6

All the staff that helped us out was wonderful. Thank you all for all the help you gave us. You went over things for us very well. all for all the help you gave us. You went over things for us very well. More

by EVELYN_PUETT Verified Customer Verified Customer

Report | Print

Very knowledgeable and friendly sales staff. We test drove two different vehicles and had all our questions answered. Elizabeth explained the technology in the new vehicle and that was a great help as drove two different vehicles and had all our questions answered. Elizabeth explained the technology in the new vehicle and that was a great help as it is loaded with features. More

by PULLFINDER Verified Customer Verified Customer

Report | Print

Staff listened well, showed me options, shared the reasons - spent a lot of time with new features. Liz followed up with me later to ensure I understood the newer technology (I upgraded an 11 year old reasons - spent a lot of time with new features. Liz followed up with me later to ensure I understood the newer technology (I upgraded an 11 year old car). More

by KATESHAFER Verified Customer Verified Customer

Report | Print

Needed to turn in my lease and get another car and like the vehicle that I choose And a little bit it was great Will send people to see her the vehicle that I choose And a little bit it was great Will send people to see her More

by LLANDLORD0069 Verified Customer Verified Customer

Report | Print

The car buying experience was fast and simple It rivaled a drive up. It was car buying made easy without all the usual arm wrestling. a drive up. It was car buying made easy without all the usual arm wrestling. More

by GERALDVAVER Verified Customer Verified Customer

Report | Print

Not pushy. Elizabeth was great to work with. She answered all of my questions and demonstrated use of equipment. After the sale went through, she helped me set up and personalize my Forrester. Everyone I had all of my questions and demonstrated use of equipment. After the sale went through, she helped me set up and personalize my Forrester. Everyone I had the pleasure of meeting were friendly and willing to assist. More

by Rick Verified Customer Verified Customer

Report | Print

I had a great experience leasing my Subaru Forester! The team was friendly and helpful. It was also refreshing to get the most transparent and competitive price right away. team was friendly and helpful. It was also refreshing to get the most transparent and competitive price right away. More

by Ryan L Verified Customer Verified Customer

Report | Print

I was in the Chicago area for a serious family situation the day after Thanskgiving of this year. I went in to get my Starlink emergency services icon looked at. Normally when it's all "functional" it's lit the day after Thanskgiving of this year. I went in to get my Starlink emergency services icon looked at. Normally when it's all "functional" it's lit up to green, instead it's been lit as red. The problem was solved thanks to a wonderful customer service advocate from Starlink and the Hawk Subaru Service Manager, Kelvin Nunez. Kelvin gave an explanation and a reasoning to the problem along with assurance that it's super minor and an easy fix. These two folks are the only ones deserving of any sort of thanks and appreciation from me. I walked in for the third time after being on the phone with Starlink for almost an hour at this dealership and thought that the next person I would speak to would be of total assistance to me. I've had great experiences with Subaru thus far, especially before purchasing my first Subaru however this was an utter fail and a sucky xxx person decided to play with my time and not do much of helping me. I encountered a salsesman by the name of Elizabeth Nosaka or Liz at the front of the dealer. Not only was I gaslit by this so-called customer advocate, but I was questioned about where I purchased my car and why I was in Illinois. All of this pertinent information has nothing to do with you figuring out my issue and fixing it so that I can go on about my day. Never have I ever been to any dealership of any kind and been this racially profiled before. I truly believe that Subaru is a fine corporation but the behavior and service I received overall was xxxx poor at best and I do not appreciate this at all from this particular dealership. Liz did not listen to understand me or what the representative from Starlink. She just wanted to respond and get me out without actually helping me. I get it, it's the day after a holiday. You're probably pissed that you're working. Boo hoo. Most of this country is working class, same xxxx different year. You're job is to provide service to people who have a car. If you do not want to provide that service to a customer, find someone else who will do the xxxx job. I will never recommend or come to this dealer for anything else. Again, the Starlink representative who I spoke to which was on a recorded line if anyone at this dealer would like to check on the records. Also, another big thanks to the service manager Kelvin! Thank you so so much for being a decent person and solving my issue. The world would be so much better if people treated EVERYONE equally. More

Report | Print

My experience was excellent Elizabath and Chris treated me how a customer should be treated with respect and curtesy, thank you I’m very happy so far. . me how a customer should be treated with respect and curtesy, thank you I’m very happy so far. . More

by VEGADELIA Verified Customer Verified Customer

Report | Print

Their service department is horrible. I have brought my vehicle in four times over the past year for various service needs. Three of the visits left me very dissatisfied. They say one thing, but do not d vehicle in four times over the past year for various service needs. Three of the visits left me very dissatisfied. They say one thing, but do not do what they say. Lies, lies, lies. Their sales dept. is good, but their service department ruins anything good about this dealership. Beware of their Service Dept.! More

Report | Print