Elizabeth Patten

Asked if I could put a deposit to hold a used 2022 RAM 1500 Limited until I could get there and said I understand if they can’t and would rather take a buyer in store. They said they’d hold it with a depo 1500 Limited until I could get there and said I understand if they can’t and would rather take a buyer in store. They said they’d hold it with a deposit. Placed a $1,000 deposit and planned to buy the truck, so I filled out a credit app to show I’m a qualified buyer at their request. 2 hours later I get a phone call saying the truck was sold. They offered me a new RAM Limited at advertised price less addendums, $20k more than I worked on my deal. I told them that’s an insult, I would have negotiated addendums out anyways. Management said this shouldn’t have happened, my credit never should have been run, and they were going to completely redo their process, so this never happens again, but sorry I was the reason why. I told them they did irreparable damage to my credit and kind of forced my hand to make a purchase in the next 14-30 days to ensure all credit inquiries get lumped into 1. Completely unethical and dishonest. More

Helpful 0

Report | Print

Service visit with great experience! Emma kept us advised and service was quick after arrival. Emma as well as everyone in the service dept. need a raise for the good job they do. Skeet Emma kept us advised and service was quick after arrival. Emma as well as everyone in the service dept. need a raise for the good job they do. Skeeter graves More

Helpful 0

Report | Print

Best Dealership around! Bought my sons vehicle here and was the best experience I have had. From the salesperson too the Finance guy it was smooth and easy. Bought my sons vehicle here and was the best experience I have had. From the salesperson too the Finance guy it was smooth and easy. More

Helpful 0

Report | Print

Avoid like the plague. I made a huge mistake in referring a close friend to this dealer for a 392 purchase from out of state as Wade Vincent (their General Manager) seemed I made a huge mistake in referring a close friend to this dealer for a 392 purchase from out of state as Wade Vincent (their General Manager) seemed like a good guy who offered great price match with some of the other dealers. Lo and behold the nightmare began after 6 months of waiting when the vehicle was delivered and the shenanigans of gross incompetence began. So apparently they are staffed by some of the most low information folks the village can find. I was sent to Wayne Garcia (the finance guy) to get the paperwork sorted and he insisted that the "owner" of the dealer needed the Car registered and titled before I could take delivery and that THEY will do all this paperwork at their speed. Since I bought this out of state from thousands of miles away, this meant being dependent of little old Wayne from middle of nowhere to understand how another state's DMV, taxation and registration works and guess what - they mailed the registration paperwork after 7 weeks of vehicle being delivered to them WITHOUT the registration fee. I had to keep following with the DMV and was told they received the registration form but no fee. The registration and title took 7 more weeks to process, so I was without my vehicle (after paying in full) for 14 weeks. Yes. To add a cherry on top they added doc fees and an imaginary DMV fees to the final bill over the beyond what the DMV receipt was. May be they are a good dealer for the local amigo in Port Arthur, Texas; but if you want a smooth deal that doesn't shave 10% of your warranty time with the vehicle sitting on their lot with a bunch of incompetent folks shuffling paperwork they have no clue about, please avoid yourself the pain and find another better dealer. More

Helpful 0

Report | Print