Elizabeth Weber | Page 33

On Tuesday 9/6 The truck was dropped in service for oil. Change and rotate tires. Service advisor recommended changing engine and cabin air filters. Permission was given to do so. When I picked it up the ch Change and rotate tires. Service advisor recommended changing engine and cabin air filters. Permission was given to do so. When I picked it up the check engine light was on. I drove back into service. The advisor asked “what’s wrong”. I said the check engine light is on and it wasn’t when I dropped it off. She said she didn’t know why and the tech had probably already left. She came back and said he is there and will look at it. A few minutes later she said he broke a wire when he replaced the filter. She also said it will take time to repair but that she was leaving and he will bring it out when it’s done. When he drought it out he said he repaired it and will order a new harness. The CHECK ENGINE LIGHT was still on. On Wednesday 9/7 I called to make sure the part needed to be ordered. The person I talked to said he can’t order it and that I need to to call parts depot get it. I left a message for the service advisor to call me. Elizabeth called me and I told her I need the truck fixed and the parts need overnighted because I’m going out of town and need the truck. She was very short and fairly rude on the phone. The truck was ultimately repaired and is fine now. More

by craig410 Verified Customer Verified Customer

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Service was great people really cared I showed up with no appointment but I was taken care of appointment but I was taken care of More

by BIGSKYRLR Verified Customer Verified Customer

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Took a little longer than expected due to parts delay. Was kept informed about the delay and really surprised by the $200 rebate. Was kept informed about the delay and really surprised by the $200 rebate. More

by rdvaughn Verified Customer Verified Customer

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Great service & I was able to take advantage of $20 in rebates on my filters rebates on my filters More

by hi.there Verified Customer Verified Customer

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Great service. Wish I was able to schedule my vehicle to be picked up through the online scheduling system. Only gave me the option to drop vehicle off, wait for se Wish I was able to schedule my vehicle to be picked up through the online scheduling system. Only gave me the option to drop vehicle off, wait for service, or ride shuttle. Would much prefer vehicle to be picked up from my work and brought back to me. More

by abchap Verified Customer Verified Customer

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Have been to the service department twice since purchasing a new truck at the dealership. Neither time have they completed the service in one visit. Wasted a day off for them to tell me what the ch purchasing a new truck at the dealership. Neither time have they completed the service in one visit. Wasted a day off for them to tell me what the check engine light was for after I had already had it diagnosed by another dealer. The appointment was to repair the problem, but hard to do that if they don't order the part, now I have to waste another day off to go back again. More

by hardy.scott71 Verified Customer Verified Customer

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Was able to get my appointment the next day. Everyone very friendly and knowledgable. Car was ready as promised. Everyone very friendly and knowledgable. Car was ready as promised. More

by knreiche Verified Customer Verified Customer

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The transition has been smooth, still top-notch service. Very clean, prompt. Great pick up drop off service Very clean, prompt. Great pick up drop off service More

by bethstafford Verified Customer Verified Customer

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The work was quick and well, but with a tire rotation, I would think they would also update the TMPS so the pressures in the system match the tires......... would think they would also update the TMPS so the pressures in the system match the tires......... More

by Tash Verified Customer Verified Customer

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You make it too hard to do a simple satisfied review. get rid of this MANDATORY 15 word comment. The questions say it all. I will not do any more reviews with this in it. And get rid of the verification get rid of this MANDATORY 15 word comment. The questions say it all. I will not do any more reviews with this in it. And get rid of the verification at the end. I'm not going through all this every time. More

by hatfield0 Verified Customer Verified Customer

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