Ellen Mareschal

I want to send out a heartfelt thank you to Phil Schofield, the Location Manager. When I needed flexibility and assistance, Phil stepped up in a way that went far beyond what I expected. His kindnes Schofield, the Location Manager. When I needed flexibility and assistance, Phil stepped up in a way that went far beyond what I expected. His kindness, professionalism, and willingness to help made me feel less like a customer and more like family. I know the dealership had to work magic to make the numbers work and the entire team delivered for me in a huge way! That level of care is rare and speaks volumes about the culture he and his team have created at Naples Dodge. This was not just a transaction for me—it was an important moment for my family, and each of you played a crucial part in making it special. I truly appreciate the professionalism, kindness, and heart you brought to the entire process. From start to finish, the entire experience was pleasant, professional, and memorable. If you're looking for a dealership that genuinely values its customers and delivers first-class service, I highly recommend Naples Dodge. Thank you, Ellen, Mike, and Phil, for making this one of the best vehicle-buying experiences I've ever had. I will certainly be back once my Jeeps are ready for retirement and for the next round in years to come. More

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I would like to recognize Mike, the Finance Director, for his expertise and outstanding customer service. Finance paperwork is usually the least enjoyable part of buying a vehicle, but Mike made the process his expertise and outstanding customer service. Finance paperwork is usually the least enjoyable part of buying a vehicle, but Mike made the process simple, transparent, and even entertaining. He took the time to explain everything thoroughly, answered all my questions, and made the signing process feel effortless. A truly wonderful and amazing experience: fun, easy and Mike worked Magic to make my numbers make sense and work out for me and my family!! Thank you Mike and Naples Dodge!! More

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A special thank you goes to Ellen Mareschal, whose tireless dedication, professionalism, and incredible attention to detail made all the difference. She was knowledgeable, patient, and genuinely commi tireless dedication, professionalism, and incredible attention to detail made all the difference. She was knowledgeable, patient, and genuinely committed to ensuring every aspect of the purchase was handled perfectly. Her communication and customer care transformed what could have been a routine transaction into a truly enjoyable experience. I will be recommending her to my clients, friends and neighbors when they need a new car. More

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Best car buying experience I have ever had. They respected what I wanted and delivered it in a prompt, friendly, professional and knowledgeable way exceeding my every expectation. I have driven They respected what I wanted and delivered it in a prompt, friendly, professional and knowledgeable way exceeding my every expectation. I have driven many makes and models including luxury SUVs but the Mazda CX5 was a surprise gem at an amazing price point that has made driving actually enjoyable again. More

by Edunbar Verified Customer Verified Customer

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Ellen is kind, friendly, professional, empathetic, listened to my needs, is hard working, knowledgeable, efficient, prompt, responsive, and easy to work with. It was the best car buying experience I listened to my needs, is hard working, knowledgeable, efficient, prompt, responsive, and easy to work with. It was the best car buying experience I have had. More

by ELAINEMDUNBAR Verified Customer Verified Customer

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Staff was friendly and very nice to work wit love your company is awesome 😎 keep company is awesome 😎 keep More

by Pamelalester096 Verified Customer Verified Customer

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I am very unhappy with my purchase. I was sold a car without working air conditioning. I only get hot air from the vents even on max cooling. I was told by the saleswoman Ellen that the I was sold a car without working air conditioning. I only get hot air from the vents even on max cooling. I was told by the saleswoman Ellen that the car was well-maintained and inspected for any issues. Any issues weee addressed before listing the vehicle for sale, apparently not! I specifically asked her if the car had any issues regarding heating and cooling because the Carfax showed that the A/C was recharged at their dealership before listing it for sale. I was an out of state purchaser (NJ) and didn’t have the time to see it for myself. I also tried to do a pre-purchase inspection twice but the tech canceled on me both times and the dealership was putting pressure on me to sign the papers to get the deal done. I would've never purchased this vehicle if i was aware the air conditioning didn't work, especially with the upcoming summer season. I reached out to the saleswoman for some sort of resolution because It was something that should've been properly taking care of at the dealership, or at the very least disclosed to me, but the saleswoman does not return my calls after saying she would escalate this to the service department director and manager. I refuse and cannot get stuck with a repair bill for something that should have been properly checked and fixed by dealership. Furthermore, the dealership charges astronomical dealer fees. A total of $2,260 was charged in dealer fees alone. I would not recommend this dealership for their deceptive and unethical practices. More

by ghgranda09 Verified Customer Verified Customer

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Brent made the process easy. My Overall experience with your dealership is great because of Brent making sure I was in communication within the entire process. Rick in finance wa My Overall experience with your dealership is great because of Brent making sure I was in communication within the entire process. Rick in finance was not well versed. Ellen was very cordial, but not good on prompt communication. But in the end, she made it happen!! I appreciate her. Again, Brent is amazing and I'd do it again! Blessings, AJ More

by ajazebiz Verified Customer Verified Customer

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Dealership was a pleasure to do business with and I think Kyle (handled most of the transaction) did a phenomenal job. Kyle Willis is a true asset to your organization! Kyle (handled most of the transaction) did a phenomenal job. Kyle Willis is a true asset to your organization! More

by raymoni74 Verified Customer Verified Customer

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Ellen, Trevor and Philip were all outstanding in each of their roles. I will recommend your dealership to anyone that asks and I will do business with Ellen and others again. Ellen has a really great un their roles. I will recommend your dealership to anyone that asks and I will do business with Ellen and others again. Ellen has a really great understanding of the product (my Jeep) and was very helpful. More

by fjs316 Verified Customer Verified Customer

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