Ellianna Haliga | Page 6

Heiser Ford is a great place with great customer service. And they care about your car too And they care about your car too More

by chall30 Verified Customer Verified Customer

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There is no follow up with questions, warranties, or orders. In 1/7/25 I had an oil change at that time Heiser (Ellie) called me to say I had a possible oil leak and the hose to my reservoir for th orders. In 1/7/25 I had an oil change at that time Heiser (Ellie) called me to say I had a possible oil leak and the hose to my reservoir for the windshield wiper fluid was clod (which is something I requested they check for me) and it cost me $160+ to diagnose. I asked to check my extended warranty for coverage and to this day 3/13/25 I have not heard back. I have called several times and when I began to indicate how the service was not satisfactory she would make excuses and when I asked for Dave Lopez, the manager she would put me on hold and return telling her is not available. I’ve requested a return call and have not received one to date. I failed to mentioned that while doing my oil change she indicated that the techs told her they could not do a tire rotation because my lug nuts were old so agreed to have them changed. Later to find out there was probably nothing wrong with them. Please note I still have not paid for them because no one has bothered to request payment from me. I have been a customer of Heiser since 1998 and have purchased my children’s first cars from Heiser and to date they are still customers. Heiser used to be 10 out of 10 with providing good customer service. Today I will give them a 2. I know I have to follow up again to gave my SUV serviced but I dreading the next experience. More

by YOFOSTER Verified Customer Verified Customer

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I've used Heiser Ford for all my vehicle needs for the past 25+ years with satisfaction. This particularly time I was charged for a tire rotation as part of the Works Service package but the tires were ne past 25+ years with satisfaction. This particularly time I was charged for a tire rotation as part of the Works Service package but the tires were never rotated. I reached out to them via message on their website and never heard back from them. It does leave me wondering how many times in the past I've been charged and the service was never performed. More

by Jim Verified Customer Verified Customer

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The staff at this dealership was professional and courteous. They took time to communicate what was occurring throughout the service process. The service was affordable. I would utilize this dealersh courteous. They took time to communicate what was occurring throughout the service process. The service was affordable. I would utilize this dealership to service my vehicle in the future. More

by KMATTHEWS74 Verified Customer Verified Customer

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Auto was picked up and delivered back to me in a timely manner. Seat belt works great. Driver was polite and professional. My only complaint is there was what appears to be grease left on my rear seat. manner. Seat belt works great. Driver was polite and professional. My only complaint is there was what appears to be grease left on my rear seat. More

by tomglax87 Verified Customer Verified Customer

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The only issue was lack of communication diagnosing and fixing. I had to call often fixing. I had to call often More

by swollmer Verified Customer Verified Customer

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Ivwas greeted promptly and they was very quick with servicing my truck also letting me know what was needed in the near future. servicing my truck also letting me know what was needed in the near future. More

by tateron49 Verified Customer Verified Customer

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This last experience made up for the past experiences. They really took care of me. I put the wrong gas n my truck and they treated my vehicle like it was their own. It was a long wait, but worth it as th They really took care of me. I put the wrong gas n my truck and they treated my vehicle like it was their own. It was a long wait, but worth it as they were able to drain the flex fuel gas from my truck and it is driving better than ever. Not only that, Ellianna went even further and explained to me that I had points on my account which I knew nothing about. These points were credit to my bill and did not have to pay a dime. That was the icing on the cake. Never have I had this experience before. I made a mistake on my truck and did not have to pay to correct the mistake. I'm grateful for my last trip there. Heiser Ford on Port Washington is well with me! More

by sheriemdavis Verified Customer Verified Customer

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I waited for over an hour and a half. I asked why the price increased. They said it was because they didn’t have an active $20 coupon. Went on your site and found a $20 coupon. Got it I asked why the price increased. They said it was because they didn’t have an active $20 coupon. Went on your site and found a $20 coupon. Got it added. Didn’t even take $20 off. took $15. didn’t Have the energy to care. Stop asking me for surveys. I’m unhappy with your pricing. More

by ANGEL.WOOD Verified Customer Verified Customer

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Excellent customer service and experience. Prompt to answer when you call with issues or concerns. Prompt to answer when you call with issues or concerns. More

by luvmylifegamble Verified Customer Verified Customer

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