"The moment I walk into the dealership I felt like I was..."
The moment I walk into the dealership I felt like I was in good hands. Elliott was very personable and patient, he asked questions and listened to my responses as it related to what I wanted. I begin my car search a few weeks earlier than I actually wanted to purchase. I wanted a car for my 50th birthday gift. I wanted a white car. I wanted a specific interior look well working with Elliott I got exactly what I wanted. This experience as a 1st time buyer of Mercedes Benz actually exceeded my expectations. I'm now happy to be apart of the Mecerdes Benz family.
"The customer service from Elliot and his assistant was..."
The customer service from Elliot and his assistant was superior. He went out of his way to help me and I am greatly appreciate it
"Elliott has been my car person for about 4 to 5 years..."
Elliott has been my car person for about 4 to 5 years now. I trust his judgment on vehicles. I have a lot to learn with this vehicle. I wouldn't use any other salesman for my car needs.
"Elliott was the best automobile Sales Representative I..."
Elliott was the best automobile Sales Representative I have dealt with in my lifetime. And, I have purchased more than 10 vehicles to-date. He is extremely professional, provides excellent customer service, very knowledgeable with vehicles and more, no pressure, I felt very comfortable and respected his opinion. A buyer learns a great deal of information in regards to vehicles. I certainly did. I'm more educated now about vehicles than before I met Elliott. Gained additional knowledge about extended warranties, too. Elliott is the BEST! I will be back and will ask for Elliott. Thank You, Elliott. - Ms. Melton
"Elliott was very patient, professional, and informative..."
- Jennifer Angell
Elliott was very patient, professional, and informative throughout the process. Zero pressure while attempting to make a decision between models. Even while test driving the same car twice. The entire team went above and beyond to make sure that we left happy. Even to the last 15 minutes when Miss Phaeng sat in the car with me and showed me how to use all the new technology before I drove home. While working with Garen, we did not feel pressured to add anything on, however he was very informative about the benefits of everything offered. We did add the prepaid maintenance and ceramic coating. We drove 2.5 hours from Delaware to your dealership because you had the best selection. After the service that we received, we would not hesitate to return for our next AMG.
"Thank you Elliot, Fran and the entire Owings Mills..."
- Mi & Mia
Thank you Elliot, Fran and the entire Owings Mills Mercedes-Benz family for all your diligence and excellence with our out-of state car buying experience. We had to leave Md to go to Ga. to await my newest grand child birth which meant I would not have been able to purchase the car because we were out of state But Elliot being the person he is assured us it would not be a problem to purchase a car for my daughter 18th birthday, Thanks to Elliott the delay was not a denial. My daughters 18 birthday has past but when she got the car today the smile on her face and the Joy she expressed priceless !!!
Thank you Guys so much for everything and being apart of the Journey. You guys went over and beyond,You guys are Awesome, and working with Elliot felt like we were family not customers ,
Thank you Thank you Thank you
"I was impressed with Elliott Bourne's attention to detail..."
I was impressed with Elliott Bourne's attention to detail and knowledge of his product. His follow through from my initial visit to the conclusion of the sale was consistent, professional, detailed and timely. Since the sale he as continued to act in an advisory capacity as I learn about my new vehicle and the dealership I will deal with going forward. I cannot seem to give Brett and Phang grades below as well but both are 5 Star for support, friendliness and knowledge.
"I love the service Elliot Bourne and Raze Ghane provided...."
I love the service Elliot Bourne and Raze Ghane provided. They answered a lot of questions and never seem annoyed. They were both professional and consistent in service. I would recommend them both to any of my friends and associates. I appreciate their service.
"Great service and nice down to earth guy. The test drive..."
Great service and nice down to earth guy. The test drive was amazing. The car is in great condition. Very pleased with all the services.
"Excellent Customer Service ‼️Keep Up the Great Work......"
Excellent Customer Service ‼️Keep Up the Great Work... Looking forward to recommending a Family Members & Friends. Thank you for Everything.. The Mercedes Benz Experience was Outstanding.
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