Ellis Joubert, Jr.

We purchased a brand-new 2024 Ford Expedition Max from Mac Haik Ford on June 25, 2025. Within just six weeks - and before the vehicle even reached 900 miles – the dashboard displayed a “charging system se Mac Haik Ford on June 25, 2025. Within just six weeks - and before the vehicle even reached 900 miles – the dashboard displayed a “charging system service now” error message. While the vehicle was ultimately repaired, the experience with Ford left us extremely disappointed. When I called to make an appointment for the warranty repair, I was told there were no loaner vehicles and was told there was an Enterprise rental located near the dealership. Before renting, I confirmed with the Ford Hotline that my rental costs would be covered. Trusting that assurance, I chose a smaller, less expensive vehicle, as I did not want to take advantage of Ford. Afterward, I was initially told by Ford that reimbursements were limited to $40/day, and then later told I would not be reimbursed at all because the rental was not a Ford brand. At no point was I informed of either restriction by the dealership or the Ford Hotline. On top of that my calls to the dealership’s GM went unanswered and I received no follow-up despite multiple cases being filed with the Ford Hotline. My family is still out $538 due to warranty work on a brand new Ford vehicle, even though I was explicitly told via the Ford Hotline the rental would be covered. The bottom line is that I trusted Mac Haik to sell my family and I a brand-new vehicle that did not come with hidden headaches such as corrosion inside of the connector and grill shutter actuator. I trusted that my three young kids and I were driving around in a safe vehicle that had been inspected prior to being sold. While my vehicle has been successfully repaired, Ford and Mac Haik failed to honor their promises and ignored reasonable attempts to resolve the issue. More

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Ellis has always done a good job helping us find the trucks we need. We will continue to work with Ellis and his team in the future. trucks we need. We will continue to work with Ellis and his team in the future. More

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Buyer be aware! I purchased a 2023 F-150 Lightning Lariat, 3 weeks ago, and found out that the specs that Ford posted on the sticker was not accurate and only estima I purchased a 2023 F-150 Lightning Lariat, 3 weeks ago, and found out that the specs that Ford posted on the sticker was not accurate and only estimations. For example, Ford claims the truck will go 320 mills on a full charge. The most miles I got on a full charge was approximately 130 miles. In addition, The vehicle would never charge to 320 miles. The best was 317 miles. After consulting with the salesperson and the dealership on several occasions regarding these issues, I wanted to give the truck back with 1000 miles on it and purchased a gasoline one. The dealership offered me $50K for the truck when I paid $72K just 3 weeks ago. Ford does not even want the product! Buyers, run from the Lightning Trucks! More

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Customer service is very good and everything is perfect paperwork is easy process and nice rates paperwork is easy process and nice rates More

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Love working with the guys at Mac Haik. Ellis, Chris, and Cameron are easy to work with. Ellis, Chris, and Cameron are easy to work with. More

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Ellis is a true sales professional. Kept me updated consistently on when my Bronco would arrive. I have bought two vehicles in the past couple of years and will continue to do so. They Kept me updated consistently on when my Bronco would arrive. I have bought two vehicles in the past couple of years and will continue to do so. They made the process simple from beginning to end including finance dept. More

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Fairly easy process, Ellis and Lawrence both helped guide me thru everything and have been available and helpful to me even after driving off the lot. me thru everything and have been available and helpful to me even after driving off the lot. More

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I enjoyed the experience. Ellis made the process easy. He was very informative and knowledgeable about the vehicle. was very informative and knowledgeable about the vehicle. More

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Easy smooth and quick buying process. My sales man oaky made this a very comfortable buy. made this a very comfortable buy. More

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Jerry in service always takes great care of me. One of the reasons I have purchased 4 cars from them. Chris and Ellis in sales are top notch as well! the reasons I have purchased 4 cars from them. Chris and Ellis in sales are top notch as well! More

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