Elson Yu | Page 10

Best car buying experience ever! Just got an incredible deal at McGrath Acura of Morton Grove. Rashad Jackson Luke steel and Elson Yu totally took care of me and got me in and out i Just got an incredible deal at McGrath Acura of Morton Grove. Rashad Jackson Luke steel and Elson Yu totally took care of me and got me in and out in less than two hours which is amazing to buy a new car! I got an incredible deal and this is my fourth Acura with McGrath and there are surely be a fifth! More

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Exceptional and Enjoyable! The team at McGrath Acura of Morton Grove is truly an exceptional group! I’ve had the pleasure of coming to this McGrath location for the past 6 year The team at McGrath Acura of Morton Grove is truly an exceptional group! I’ve had the pleasure of coming to this McGrath location for the past 6 years to have Bob Sisk and his Service team help keep my 2004 RL in top condition. I loved my first Acura purchase and even though over the years my car got beat up by the wear and tear of the city streets and the Chicago winter salt, Bob and his team always made me feel like I was their most important customer…and like my car was a brand new NSX ;). This Service department is extremely professional and knowledgeable and they have a decent coffee machine with the occasional free muffin. They won’t make you feel like you have dollar signs across your forehead and partner with you to help navigate the best maintenance plan options. Recently it came time to retire my beloved 2004 RL with 145k miles and explore options for a newer vehicle. Based on my experience with the Acura brand and quality of service from Bob and his team, there was no question I would be buying my next car from McGrath and it would be an Acura. Noonya Taroyan guided me through the process and took the time to understand what I was looking for in a new car and respected my desired budget for the transaction. She worked extremely hard to get me in to a beautiful new ILX and I couldn’t be happier!! The entire negotiation process went relatively fast and I didn’t have to experience the annoying ‘back and forth’ process. Elson Yu helped to make the deal happen and made sure my budget goals could be obtained. D.Jay Hattula, “THE” Finance guy in the suit, was very personable and made sure I understood all the costs of the process and worked with me to make the leasing experience an enjoyable one. Joshua Padrid, the product specialist, made sure I understood all the cool features of my new car and took the time to go over all my questions and make sure I left the dealership 100% informed. It was an extremely positive experience and I do recommend McGrath to whoever I can! I can't say enough good things about the McGrath team. They treat you like family and they genuinely value your loyalty. Lucky for them, they are stuck with me for life! Cheers! Tiffany More

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Delightful experience From the online application process, all the way to delivery of my new vehicle, the transaction was handled with great care and efficiency. I'm si From the online application process, all the way to delivery of my new vehicle, the transaction was handled with great care and efficiency. I'm sincerely grateful for the behind-the-scenes efforts by Matt, Elson, and DJay in facilitating and ensuring the soundness of my out-of-state lease, and especially to Noonya for her kindness, professionalism, and expertise in introducing me to the many features of my new car. More

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Unbelievable service! I am so thrilled I went back to Mcgrath M.G. I went for test drives at four dealerships around Chicago. I test drove at Mcgrath M.G. and they follow I am so thrilled I went back to Mcgrath M.G. I went for test drives at four dealerships around Chicago. I test drove at Mcgrath M.G. and they followed up a couple days later. I didn't get back there for over a week and when I did, I wasn't expecting to leave with a car. Dan Edelstein was my salesperson and I truly have never experienced the type of service that he provided. I was bouncing back and forth with a pre-owned vs. new. Dan was overly patient and never went for the upsell--he was trying to make sure I left happy. He provided the pros and cons and the irony is that his info/advice was leading me to go pre-owned. However, when I asked for the comparison of the new vs. used, the price was too good to pass up. That would've been enough for me to write a great review. But the best part is that I told him the car was for my wife and that I had been shopping for a couple weeks. I explained that she left the house that morning completely stressed for various reasons. He came up with a great idea to surprise her with a delivery at her job. The guy literally went to a store to buy flowers and multiple bows to decorate the car with. He delivered the car with a note that I wrote and completely went into character. Needless to say, the surprise blew her away, brought her to tears and on top of all that, he filmed it for me. I'm not sure that this review will do justice to the service that I got but I can genuinely say that this is the best service I have ever gotten. It's difficult as a car buyer, to not go into a dealer with your guard up and be defensive based on how things used to work. I can only say that you should go meet Dan and the team at Mcgrath Morton Grove before you make a decision to purchase. More

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Solid Experience Carl Meier sold me an MDX on 6/10/17. Steaming hot day but Carl was patient, straight forward, help me close the deal and got me through the the fian Carl Meier sold me an MDX on 6/10/17. Steaming hot day but Carl was patient, straight forward, help me close the deal and got me through the the fiancne process as qucik as possible. I appreciate the fact that he did not bad mouth the other SUVs we drove but focused on the MDX and it's adavantages. Pleasant experience which is hard to say most of the time. More

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Good experience Professional staff. Easy transaction. Wish they budged more on price however they worked with me to get a good deal. Will definitely recommend both sa Professional staff. Easy transaction. Wish they budged more on price however they worked with me to get a good deal. Will definitely recommend both sales and service. More

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Happy camper I bought the RDX from McGrath over the weekend. I could not be more pleased. They were attentive but not pushy and worked with me to get the car I w I bought the RDX from McGrath over the weekend. I could not be more pleased. They were attentive but not pushy and worked with me to get the car I wanted at the price I wanted. Rashad was great to work with. He took his time to show me all the features and make sure I knew what I would be getting. I appreciated his attention to detail and his work to customize the car the way we wanted it was a nice touch. The service area looks really nice with the recent upgrade and it's close to my home. I hope to purchase an MDX from him in a few years... More

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I was sold a damaged vehicle and they would not replace it. I'm writing a review based on my third purchase at Mc Grath Acura of Morton Grove. My previous two experiences were fine which is why I came back a th I'm writing a review based on my third purchase at Mc Grath Acura of Morton Grove. My previous two experiences were fine which is why I came back a third time. I purchased a new Acura MDX Advance with entertainment package for right around 54,000. They immediately sat me down with a rookie salesman who did not know what he was doing. Through the negotiation of a price on the car and a price for my trade-in they switched sales persons on me. As they became more confusing in the cost and the trade-in value the sales manager also sat down with me. They were very aggressive at getting me to take home a car that evening that I did not want. I refused and so they acquired the color and model I wanted from their Chicago McGrath location. I was sent home in a loaner car instead of my own because of their concern I might change my mind. The next day the new car was to be prepared with mudguards, all season floor mats, and wheel locks. When I came in to pick up the car at 5 PM they had told me the mudguards were not in and I would have to come back the next day to have them installed. I took pictures of the car in the delivery bay thankfully because it reveals the damage to the front bumper present upon delivery. A trim panel on the right side was popped out and there was a very dull paint finish all over the right side of the bumper. This was the biggest of my nightmares. Besides that there was still white film from factory delivery on the roof of the car, the passenger side rear door had lower door sill trim popped up, there are scratches in the center console that cannot be removed, there was grease all over the video display, and in general they did a very cheap job of cleaning up their most expensive vehicle model they sell. When I went into get the mud guards installed I was told that they were in fact available and could have been installed on the time of delivery. The damage to the front bumper was pointed out to the sales manager who took very little concern. When I asked him to get it fixed I drove the car in for him to look at it once more. He had his assistant promise me to call the next day to set an appointment. That never happened and so I called back to them. Two days of repeated messages to Mr. Yu were disregarded so I then contacted Sam the general manager. Once again I had to drive the car in 25 miles one way mind you to have the general manager look at the damages. Sam made a comment that I thought was very troubling stating that someone in the factory must have wanted to quit early on a Friday afternoon and it look like the bumper was not fully painted. I was told the bumper may need to be removed to be repaired. At that point the car had less than 300 miles and I stated they should replace it with a vehicle that was not damaged. Sam had Bob the general service manager set me an appointment to have the body shop try to buff the dullness out of the bumper AND fix a small dent that they caused when installing the mud guards. On my sixth visit thinking I was going to get the car repaired that should have been delivered perfect in the first place I come in to find out that the person that does paintless dent repair tech is not in on Mondays. Therefore I was required to come back a seventh time to finally get the car I expected. They were able to buff out the dullness on the bumper and a very poor job of fixing the dent. I drove the car home and gave it a really good look and what it's very apparent is that this car had a front and impact causing this bumper problem. The right side does not line up well with the metal quarter panel. I have attempted to contact Acura corporate and only get phone tag from a guy who never answers his phone name Anthony. I will adamantly speak out against Mc Grath Acura for their poor treatment of a third time customer and I will consider not buying an Acura again in the future. Keep in mind I have purchased seven new Hondas and three new Acura is in my lifetime. Mc Grath will screw you too! Five trips 25 miles one way were not needed. That's 250 miles of driving in heavy traffic to deal with a bunch of xxxxxxxx! More

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Buying a used car Came in looking to buy a used vehicle Keisha and Elson where very helping and made the decision very easy , I would recommend my friends and family me Came in looking to buy a used vehicle Keisha and Elson where very helping and made the decision very easy , I would recommend my friends and family member's to come buy a car from Mcgrath Acura. Great experience!!!! More

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extraordinary leap in car purchasing experience It was and is a great pleasure to work with Noonya and Elson. I loved a little adventure they took me on for my recent Acura RDX lease. They took extr It was and is a great pleasure to work with Noonya and Elson. I loved a little adventure they took me on for my recent Acura RDX lease. They took extra steps in making sure that our family gets the right car at the excellent price point. Knowledgeable, friendly, professional. Highly recommend. More

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