Elvia Hernandez | Page 3

Adam Nguyen was very accommodating and went out of his way to help me get the best deal within my budget and time frame. He was always available whenever I had additional questions. Sales Consultant Elija way to help me get the best deal within my budget and time frame. He was always available whenever I had additional questions. Sales Consultant Elijah Salemi spent a lot of time answering all my questions, and explaining the differences in the various Sonata models. He went "above and beyond" by also taking me for a drive in his personal Hybrid Sonata, so that I could experience the transition from electric to gas engine. An impressive young man! Elvia Hernandez efficiently made the paperwork a painless process. All in all, a very good experience! More

by DMURNOCK Verified Customer Verified Customer

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Great experience and customer service. Mike was very helpful in getting the deal done for us. Mike was very helpful in getting the deal done for us. More

by KEITH.ANDERKIN Verified Customer Verified Customer

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Overall excellent service. We did had a hiccup, but Tim and Adam working on getting the deal done. * Vehicle Prep - First time I have EVER purchased a new car and the tire We did had a hiccup, but Tim and Adam working on getting the deal done. * Vehicle Prep - First time I have EVER purchased a new car and the tire pressure was correct. I have purchased well over 20 vehicle in my life. So, I notice the details. :) * Customer focused. With our hiccup Tim reassured me were would make the deal work. * Elvia in finance was super nice and joy to talk with. She did NOT try any hard sale on extras, but was quick to answer questions. * All Facilities were clean and neat, break room stocked with snakes and water. * My new Palisade was cleaned up very nicely. Changed my mind, so they cleaned up two vehicles, and both look nice! * My sales rep Joshua is on his 2nd month selling car. But, he did well and followed up with every question and concern I had. I don't live in Georgia, but I will check with them first, on my next Hyundai. Shottenkirk Hyundai Team, Keep up the nice work! More

by Jeremy_from_Bama Verified Customer Verified Customer

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The service was great the people were extremely helpful I will definitely be coming back will definitely be coming back More

by SEWELLBRENTON17 Verified Customer Verified Customer

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The service was fast and they were very helpful with helping me transition into my new vehicle helping me transition into my new vehicle More

by Red Dragon Verified Customer Verified Customer

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Good experience, however I waited way too long for the finance team. I believe I waited for almost an hour before someone was available. This bottleneck should be addressed finance team. I believe I waited for almost an hour before someone was available. This bottleneck should be addressed More

by GUSSSTEPHEN Verified Customer Verified Customer

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Mike is a great sales advisor. My experience was great and did not feel pressured to make the purchase. I've already recommended my friend to stop by once they short list Hyundai My experience was great and did not feel pressured to make the purchase. I've already recommended my friend to stop by once they short list Hyundai as his next possible vehicle. More

by TUSHARPATEL Verified Customer Verified Customer

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I bought my HYUNDAI PALISADE Calligraphy at the end of May 2023. Overall, I like the car. But, I am disappointed in the ability for Shottenkirk's service center to resolves some issues with the vehicle. May 2023. Overall, I like the car. But, I am disappointed in the ability for Shottenkirk's service center to resolves some issues with the vehicle. Worse yet, I question their ability to troubleshoot issues with the car in a competent manner. Right out of the gate, we had video documented an issue with the blind spot sensing system. I literally recorded cars in the adjacent lane on the highway passing us by without the blind spot sensor on the passenger side of the car ever indicating their presence. To be fair, while it was an intermittent hit or miss problem, the issues occurred every time I drove the car, especially on interstate level traffic and speed. Yet every time their techs would take the car on the road, they could not repeat the issue so they would not even attempt to try to troubleshoot the situation further, even though I showed them video after video of proof that the sensor were not always working properly. I brought the car to their shop multiple times over this issue alone and mostly they just dismissed my concerns. So, just a few days ago, I had my first maintenance appointment. I told Hyundai that one of the features that was not working was the lowering of the seat as part of the easy exit function. Again, they said there was nothing wrong so they did nothing. So, yesterday, I stopped by a different dealership and talked with a sales person. I showed him what my car was doing, or not doing in this case, and asked him if we could test this feature on a new 2024 model on the lot. The salesperson at this other dealership was very helpful and he proceeded to get a set of keys to a similar Palisade on the lot and test the up/down functionality of the easy exit feature. And, wouldn't you know it, the seat worked as I thought it was suppose to. When you turned off the car, the seat both moved back and lowered down all in one smooth motion. So, we went back to my car and double-tested the seat again but it would only move back but never down like it is suppose to. I have decided to no longer have my car serviced at Shottenkirk Hyundai and I suggest anyone else reading this to definitely go somewhere else. Not only are the service tech poorly trained and lacking in competency but they just don't really seem to care. Honestly, the experience with the service department has been so bad that I not only wish I had never purchased the car from Shottenkirk but, as much as I do like the car overall, I am not quite sure I am ever going to buy another Hyundai. I am certainly NEVER going back to Shottenkirk for service. More

by Tdjanda Verified Customer Verified Customer

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Easy short process buying a car. Mike Wilcox was an awesome salesman and no stress!!! Mike Wilcox was an awesome salesman and no stress!!! More

by DCBRICKS84 Verified Customer Verified Customer

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Jacob was great. But the sales manager on duty that day was not. He spent so much time on what seemed to be a personal phone call that it delayed the purchasing proce But the sales manager on duty that day was not. He spent so much time on what seemed to be a personal phone call that it delayed the purchasing process by 1-2 hours. Overall though I am happy with my experience and glad I was able to get something in my price range. More

by Cory K Verified Customer Verified Customer

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