Elvin Fermin | Page 2

Bought a truck for msrp price of 53,000 get a call from the bank saying no no no it’s 67,000 👍🏼 Good job guys will never bring this truck to be serviced by you guys ? Hope you have a good relationship wi the bank saying no no no it’s 67,000 👍🏼 Good job guys will never bring this truck to be serviced by you guys ? Hope you have a good relationship with the bank because let’s just say my family will never be buying a car from you guys More

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Horrible customer service! Definitely regretting giving business to this dealership! Started by calling in for a Dodge Charger 2020 posted on a special promotion, they said they had it still On stock to c business to this dealership! Started by calling in for a Dodge Charger 2020 posted on a special promotion, they said they had it still On stock to come in and take a look at it , of course when I went in wasn’t there as expected but I was still interesting in purchasing one. I was inside with my wife and my 6 year old daughter walking around no one offer any type of help , no one on front counter a group of guys talking next to the counter I’m guessing all sales agents . After about 5 to 10 min a agent called Elvin asked if I needed help , I told him what I was looking for and so on , he did not show any interest on assisting, kinda look he just wanted to brush me off . Until I said I’ll leave a deposit to order the one on special , then he started getting my information and so on . Definitely no courtesy towards me or my family , I don’t understand how he had those trophy of best seller . After all small talking he said he would put a rush order due to I left a down payment and all paperwork was almost done . He said the vehicle would be there within 3 days . LIES . When I tried to contact him , I had no response and forget about getting in contact with the number he gave to his direct line . I even txt and no answer after few days he txt back , vehicle will be there by a week or so , the next day he txt me “your car is here “ . Completely worst communication to customers . I wouldn’t care if he would of said it’s going to take couple of weeks or at least response my call or txt , but no decency Responding . After I showed up he gave me the keys and just to take it for a drive , so I did , regardless wasn’t the type of seat I stressed about . I was completely clear we didn’t want clothes seat and he said wouldn’t be clothe that will be leather with suede as another 2019 charger they had on the sales floor . He or no one gave me a walk through the car or the specifications , absolutely nothing no info about it , regardless of that my fam was with me not even water was offer to my wife or daughter , I wasn’t expecting a buffet but yet if we going to be there for hours getting all together at least acknowledge kids . Later I got called by financial advisor Frank . Which we was well spoken and knew how to explain about my personal credit but yet never told me about this fees : documentation service $549 window etch I don’t even know what it’s that $299 service contract $1,976 premier maintenance $984 ! It’s crazy how I didn’t ask to see all these before signing , he did gave me a monthly number and to sign that document without all this details , that’s a SCAM ! Felt cheated , regardless of that I was already home and too tired and with definitely a bad taste from that dealer . Also was missing to install the brake petal cover which Elvin said I’ll get it fixed, I’ll meet you in service , I went to service and do you thing he was there of course not , people there saw me and ask what do I need , I told them 4 different people and they kept saying someone will help you .. until finally one guy said I’ll do it , it’s 5 min I don’t know why no one wanted to help me . Now I’m having issues with the bank , I traded my 2015 charger and the bank didn’t get paid yet , I was worry about my credit get hurt I tried to contact Frank , he was on vacation, on his vm left someone else In charge for him which k left a vm , he did responded 2 days after early morning but with a horrible attitude, any conversation start with a good morning, how are you at least , he said like you left a voice mail in regards what .. and I kept saying “how are you ? Until I get a profesional response , after that I explained my worries , definitely no sympathy, he only said , did you sign a contract ? I said yes , he said that’s it , you signed a legal contract that’s it , it’s not my worries , and I said again but I don’t want my credit to get hurt when will it be paid , he kept saying you signed a legal contract that’s it . Definitely worst customer service, it’s been 3 weeks no plates yet ether . More

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Beautiful Jeep Ima keep it short and sweet. Elvin gave me a great deal and I drove off in a beautiful Jeep Wrangler. Thank you to him and everyone that helped. Ima keep it short and sweet. Elvin gave me a great deal and I drove off in a beautiful Jeep Wrangler. Thank you to him and everyone that helped. More

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Two thumbs up I fell in love with a car on the route 46 autos website and Elvin made sure I left with it. I am extremely happy with my new car and the way I was ass I fell in love with a car on the route 46 autos website and Elvin made sure I left with it. I am extremely happy with my new car and the way I was assisted at their establishment. Two thumbs up More

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Happy with a new Jeep Very impressed by the service I received. I walked in to view a 2019 Grand Cherokee, where I was set up with Elvin Fermin. He was attentive and full o Very impressed by the service I received. I walked in to view a 2019 Grand Cherokee, where I was set up with Elvin Fermin. He was attentive and full of information. He was able to work with me to get the best price he could on my new Jeep. Even when I bugged him about minor questions the week after, he was always quick to contact me back. Very satisfied with his services. More

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Fabulous! I’m such an indecisive person, so I was so grateful when I was set up with Elvin ! He was so patient and took his time in helping me pick out the perf I’m such an indecisive person, so I was so grateful when I was set up with Elvin ! He was so patient and took his time in helping me pick out the perfect used vehicle for my needs and price range. More

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