Emad Farid

I did not have the best experience at this dealership. My husband and I were searching for a larger vehicle for our growing family and noticed a good deal online for a used Honda Pilot. I reached out on S My husband and I were searching for a larger vehicle for our growing family and noticed a good deal online for a used Honda Pilot. I reached out on Sunday, November 30th for more information. We received a call from Brody, who invited us to come in and view the vehicle. I explained that we live in Clearwater and it would take 30–40 minutes to get there, but that we were interested as long as the car was still available. He told us to come in. My parents offered to watch our two young children, so we headed to the dealership. While on our way, Emad called to ask how far out we were. I told him we were still about 30 minutes away and directly asked whether the vehicle was available. He informed us that someone in the showroom was looking at it and another person had an appointment to see it that day, but did not mention that it was unavailable. Upon arrival, we were told the car had actually been sold earlier in the weekend. At that point, it was clear that we had been misled simply to get us through the door. Nathan Redford, the sales manager, then came to speak with me. When I expressed my frustration, his responses felt dismissive and unhelpful. I explained that it would have been one thing if the vehicle had sold that day, but it was unacceptable to provide inaccurate information just to secure a visit. We did look at another vehicle while we were there, one priced about $12,000 higher. I shared my monthly payment expectations with Emad, and when Nathan returned to speak with us again, one of his comments was, “We are working with you; you need to try and work with us.” I found this extremely frustrating, as we had already increased our budget significantly and invested time in test-driving additional vehicles. We did end up purchasing a car. I want to highlight that Emad, the salesperson, and John Ortiz, the finance representative, were both excellent. John made the financing process smooth and straightforward. They are the primary reasons I would rate this dealership three stars rather than lower. Overall, I feel that we were misled about the availability of the Honda Pilot, and that aspect of the experience left a very negative impression. I would gladly work with Emad and John again; however, I would strongly recommend avoiding any involvement with Nathan, the sales manager. His approach felt disingenuous, and if he is still employed there when we purchase our next vehicle, I will ensure he is not part of the process. More

by Eryn N Verified Customer Verified Customer

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I really appreciate Emad for his time and support. He was very good in doing his job done.I also appreciate the Insurance team for their support. The finance team was so harsh on me of taking my ca He was very good in doing his job done.I also appreciate the Insurance team for their support. The finance team was so harsh on me of taking my car back on my visit to Brandon Honda. It would have been better for providing an extra day or two . More

by KREDDY79 Verified Customer Verified Customer

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My experience at Brandon Honda was excellent. I got the car I wanted at a lease to e within my budget. Highly recommend. I got the car I wanted at a lease to e within my budget. Highly recommend. More

by mayselc Verified Customer Verified Customer

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Very smooth and easy. I liked that the dealer wasnt pushy like the experience I had at Westshore Honda. I liked that the dealer wasnt pushy like the experience I had at Westshore Honda. More

by lexiantolino Verified Customer Verified Customer

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Communication is lacking, unclear and a struggle to get clarification on an issues. Still waiting. clarification on an issues. Still waiting. More

by Info@pestherapy.com Verified Customer Verified Customer

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It was a wonderful experience working with everyone. It took a little long, but I guess that’s the business. I definitely wouldn’t mind purchasing another vehicle from this location. It took a little long, but I guess that’s the business. I definitely wouldn’t mind purchasing another vehicle from this location. More

by ANITA2498 Verified Customer Verified Customer

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Amad was amazing and made me feel comfortable in a high financial situation. He went above and beyond and I’m very thankful that he ended up being the gentleman and then I worked for sure and I will recomm financial situation. He went above and beyond and I’m very thankful that he ended up being the gentleman and then I worked for sure and I will recommend him to any of my friends as well. He’s very, very professional very nice and you have yourself a very awesome employee. More

by carolynsands84 Verified Customer Verified Customer

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Emad and Anh were Awesome. Anh was outstanding 👏 👌 if I recommend anyone to Brandon Honda is all because of Emad and Anh. Ahn is so proactive. He went above and beyond. Great Anh was outstanding 👏 👌 if I recommend anyone to Brandon Honda is all because of Emad and Anh. Ahn is so proactive. He went above and beyond. Great experience having him as my sales representative. More

by JESSYSAJEEVJOB Verified Customer Verified Customer

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My vehicle purchase was very quick and simple with Emad at Brandon Honda. I was able to do it over the phone with Emad and his finance manager. We were able to come to an agreement on the price and we are at Brandon Honda. I was able to do it over the phone with Emad and his finance manager. We were able to come to an agreement on the price and we are very happy with our purchase. This is our 2nd vehicle we have bought at Brandon Honda and look forward to coming back for a third one. More

by Alexandro Rocha Verified Customer Verified Customer

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I want to thank the management and sales associate that helped me purchase my automobile. I had a budget as to what I wanted to pay and car note. We had several discussions regarding final price and monthl helped me purchase my automobile. I had a budget as to what I wanted to pay and car note. We had several discussions regarding final price and monthly payment. I was not satisfied with the first final numbers. Management recalculate the numbers which was satisfactory for me. The sales and management team were very professional and did an excellent job working with me with what I wanted. More

by hhastie Verified Customer Verified Customer

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