Everyone was friendly and very helpful. Loved that they did a vehicle inspect and washed my car too. Also loved that I was not pressured into others services. Thank you Brandon Honda!
"Great experience "
The sales guy was very helpful, friendly, and understanding. I left the dealership with the exact car that I wanted!! (And I absolutely love it!!)
"Buying a CRV"
- Braidwood Costello
While shopping for a new car at Brandon Honda, we dealt with two members of the sales staff and Damien who was the finance person. Simon, our main sales person, was enthusiastic, energetic and knowledgeable about the automobile and genuinely excited to be selling Hondas as well as instructing us about their features and how to operate them.
Our experience with Damien, however, did not reflect well on your dealership. Simon had apparently made an error in giving us possible financing interest rates. He apparently mentioned an interest rate to us that he had seen for the 2017 clearance but was clear that the finance person would be the one to discuss actual rates. When Damien heard that Simon mentioned some possible interest rates to us, he became extremely agitated, threw up his hands in anger and walked out of the office.
After speaking with Damien after he returned to his office, we came to terms about the rate for the loan. Simon was called into the office and admitted that he had made an error. The tone and attitude expressed by Damien and his behavior toward Simon in front of us was embarrassing and uncomfortable for us as well as for Simon. It was very unprofessional and unacceptable conduct toward a fledgling employee and should not have been addressed in front of customers.
Another issue that was annoying was the fact that we completed a credit application online to minimize our time when picking up the car. At the dealership, we had to complete a second one. Ultimately, Damien had us complete a third one and then called us at our home in Venice and asked if we would mind returning to the dealership the following day to sign the paperwork again so that the financing could be done by Honda. We refused as it is more than an hour and a half one way.
We are very happy with our new car. Simon very kind and spent an inordinate amount of time teaching its features. Chris was our second sales person and is knowledgeable, friendly and apparently assisted Simon voluntarily. He gets an “A” for his efforts.