Emelie Knight | Page 2

Emelie in the service department was so wonderful. She communicated what I needed and made sure it financially worked out for me. I am above appreciative for her customer service and professionalism. She communicated what I needed and made sure it financially worked out for me. I am above appreciative for her customer service and professionalism. More

by shanon3 Verified Customer Verified Customer

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Great communication and fairly quick service. They are honest and provided video proof of the work. They are honest and provided video proof of the work. More

by DIMPLE.MAKADIA Verified Customer Verified Customer

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I was definitely pleased they did the job they were supposed to do and I will definitely be back again supposed to do and I will definitely be back again More

by Elliottdwayne85 Verified Customer Verified Customer

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I have nothing to say but the only thing is that the prices are very expensive. prices are very expensive. More

by kilevega25 Verified Customer Verified Customer

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Even though my repair bill was high they did a great job and car issues seem to be resolved. and car issues seem to be resolved. More

by hole423 Verified Customer Verified Customer

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The entire experience was seamless and I will definitely sing Antwerpen Volkswagen’s praises every chance I get! sing Antwerpen Volkswagen’s praises every chance I get! More

by MS.TERESA.JOHNSON69 Verified Customer Verified Customer

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Awful communication with this dealership. Vehicle was in the service department for over 2 months, no updates no calls, texts, etc. I had to call and email repeatedly to the general manager t Vehicle was in the service department for over 2 months, no updates no calls, texts, etc. I had to call and email repeatedly to the general manager to get any information, and then they would simply lie. We don't have the part, weird you did when you made the appt., then it was they didn't have a mechanic, then they didn't have the tools, then the next week it was the part again. This went on for over 2 months. A repair shop claiming they don't have the wrench is a first for me. Steer clear would be my suggestion. More

by RHALL1024 Verified Customer Verified Customer

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Came in for a recall - first appointment was scheduled and I was not informed that I needed to bring my car in with less than 1/4 tank of gas - dropped my car off for recall and was called 2 hours later l and I was not informed that I needed to bring my car in with less than 1/4 tank of gas - dropped my car off for recall and was called 2 hours later letting me know about the gas issue and had to be rescheduled. Explained that I would need a loaner car for my next appointment as I would not have a way to get around. Came in 2 weeks later for now my 2nd appointment where I was informed that there was no loaner for me and the gentleman that promised the loaner no longer worked there and I would have to wait 5-6 hours for the recall to be performed. After asking sales associate for the manager - sales associate said he talked to a tech and they could perform the recall in 45 minutes. Did not have a good experience like my past experiences with this dealership. More

by SYBRINAWHITSELL Verified Customer Verified Customer

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Brought my car in for repairs related to fuel injector and noise which was under warranty. Got a call saying the car was ready but hadn’t been worked on yet so pickup was delayed 2 days. Picked car up an and noise which was under warranty. Got a call saying the car was ready but hadn’t been worked on yet so pickup was delayed 2 days. Picked car up and rattling noise was still an issue and now trunk would not work. Brought car back and you tried charging me $400 to xxxxx the vehicle again saying that the truck issue was a coincidence. Associate agreed to take off $200 fee to look at car. The rattling issue ended up being an issue that was identified in the first visit. You tried charging me $300 for a new trunk switch which I decline and was able to research and fix the trunk myself by disconnecting the battery. Shame on you!! I am a loyal VW owner (3 Passat) but I will not be returning to your dealer for service or sales due to my company trust. More

by craiglarnedelliott Verified Customer Verified Customer

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The dealership is a wonderful place ever a car from. The salesman and women are organized and easy to talk to. The salesman and women are organized and easy to talk to. More

by RICARDOMERRITT1 Verified Customer Verified Customer

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