Emilio Sepulveda

Great communicative customer service from Emilio and service department. I appreciate the text system aswell. service department. I appreciate the text system aswell. More

by B_RIGHT20 Verified Customer Verified Customer

Report | Print

Advisors are professional and personable. However, work still not done after several visits. Fuel door repair and rear wiper replacement not done. Disappointed with windshield replacement as However, work still not done after several visits. Fuel door repair and rear wiper replacement not done. Disappointed with windshield replacement as windshield glass is defective. Kudos to glass department for replacing the first windshield that was more severely defective. Toyota should not be manufacturing defective glass and the fact that two separate windshield have the same defect points to manufacturing problem. Perhaps I should’ve used OEA glass instead. There are other disappointments with the last three service visits but these are minor. More

by LARRYJ100 Verified Customer Verified Customer

Report | Print

My service advisor was knowledgeable, professional, attentive, and had my vehicle ready when he said that he would. This is my 2nd 4Runner. I really really love my vehicle. attentive, and had my vehicle ready when he said that he would. This is my 2nd 4Runner. I really really love my vehicle. More

Report | Print

I choose not to add any words for comment. Thank you for the service you provided. Thank you for the service you provided. More

by DAVIDSOAPER Verified Customer Verified Customer

Report | Print

The service department completed my service earlier that the estimated time. Easy drop off and pick up the estimated time. Easy drop off and pick up More

by VEGAS15 Verified Customer Verified Customer

Report | Print

Easy scheduling, thorough inspection, quality work! Appreciate the uber service. Keep up the good work Findlay! Appreciate the uber service. Keep up the good work Findlay! More

by RMBMAIL Verified Customer Verified Customer

Report | Print

They are nice people but you have to take vehicles in many times for a true resolution of your issue. many times for a true resolution of your issue. More

by B Verified Customer Verified Customer

Report | Print

Maintenance mode not reset Tire pressures not checked Ended up calling Emilio and have him check the camera if they really did tire rotation. He was really nice and did his best to help me. I’ve checked Ended up calling Emilio and have him check the camera if they really did tire rotation. He was really nice and did his best to help me. I’ve been with toyota for 20 years and this is the first time it happened. So I feel like something should be done so It won’t happen again. Those minor mistake can lead to big ones. But it gave me doubts! But still, good service Emilio!!! More

by DONPAGTACONAN Verified Customer Verified Customer

Report | Print

The dealership is always clean and the staff is always knowlegable and helpful. My service advisor Emilo is always through in explaining what occurred during my service visit. knowlegable and helpful. My service advisor Emilo is always through in explaining what occurred during my service visit. More

by AMAGINNY Verified Customer Verified Customer

Report | Print

Emilio provided great customer service and was very helpful. I thought the service experience was great! From the moment I pulled up, I felt welcomed. The only thing I would change is the transfer over helpful. I thought the service experience was great! From the moment I pulled up, I felt welcomed. The only thing I would change is the transfer over to Emilio left me a little confused. I was shown where his desk was, but he was with someone else, so I wasn't sure where I should wait for him. I went back out to ask someone. I think that if they had shown me to the customer seating area where the TV is and shown me where to get coffee while I waited, and then Emilio came to retrieve me there, it would have been a smoother experience. Emilio was great and showed me where the restrooms were and the refreshments. I also appreciated the Uber drop off and pickup. Overall it was a very pleasant experience. More

by TDHAMILTON123 Verified Customer Verified Customer

Report | Print