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Emilio Sepulveda
156 Reviews
Dealership Experience
5 yrs, 11 mos
Industry Experience
30 yrs, 11 mos
Languages Spoken
English
Spanish
156 Reviews
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156 Reviews of Emilio Sepulveda
November 16, 2025
Advisors are professional and personable. However, work still not done after several visits. Fuel door repair and rear wiper replacement not done. Disappointed with windshield replacement as However, work still not done after several visits. Fuel door repair and rear wiper replacement not done. Disappointed with windshield replacement as windshield glass is defective. Kudos to glass department for replacing the first windshield that was more severely defective. Toyota should not be manufacturing defective glass and the fact that two separate windshield have the same defect points to manufacturing problem. Perhaps I should’ve used OEA glass instead. There are other disappointments with the last three service visits but these are minor. More
by LARRYJ100
Verified CustomerOther Employees Tagged: Shaun Galicinao, Tanya Reilly , “Dallas” in Car Rental Dept - 5 stars
November 14, 2025
My service advisor was knowledgeable, professional, attentive, and had my vehicle ready when he said that he would. This is my 2nd 4Runner. I really really love my vehicle. attentive, and had my vehicle ready when he said that he would. This is my 2nd 4Runner. I really really love my vehicle. More
by Ingrid Nunez
Other Employees Tagged: Vince Argentine
November 09, 2025
Was notified when needed parts came in, scheduled for my convenience, notified when ready for pick-up. Additional problems diagnosed. Quality work. Good experience overall. convenience, notified when ready for pick-up. Additional problems diagnosed. Quality work. Good experience overall. More
by RMBMAIL
Other Employees Tagged: Jordan Santos
October 23, 2025
They are nice people but you have to take vehicles in many times for a true resolution of your issue. many times for a true resolution of your issue. More
by B
Other Employees Tagged: John Barr, Vince Argentine, Natalie Arenas
October 12, 2025
Maintenance mode not reset Tire pressures not checked Ended up calling Emilio and have him check the camera if they really did tire rotation. He was really nice and did his best to help me. I’ve checked Ended up calling Emilio and have him check the camera if they really did tire rotation. He was really nice and did his best to help me. I’ve been with toyota for 20 years and this is the first time it happened. So I feel like something should be done so It won’t happen again. Those minor mistake can lead to big ones. But it gave me doubts! But still, good service Emilio!!! More
by DONPAGTACONAN
October 11, 2025
The dealership is always clean and the staff is always knowlegable and helpful. My service advisor Emilo is always through in explaining what occurred during my service visit. knowlegable and helpful. My service advisor Emilo is always through in explaining what occurred during my service visit. More
by AMAGINNY
October 05, 2025
Emilio provided great customer service and was very helpful. I thought the service experience was great! From the moment I pulled up, I felt welcomed. The only thing I would change is the transfer over helpful. I thought the service experience was great! From the moment I pulled up, I felt welcomed. The only thing I would change is the transfer over to Emilio left me a little confused. I was shown where his desk was, but he was with someone else, so I wasn't sure where I should wait for him. I went back out to ask someone. I think that if they had shown me to the customer seating area where the TV is and shown me where to get coffee while I waited, and then Emilio came to retrieve me there, it would have been a smoother experience. Emilio was great and showed me where the restrooms were and the refreshments. I also appreciated the Uber drop off and pickup. Overall it was a very pleasant experience. More
by TDHAMILTON123
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