Emily Anker | Page 2

Were able to help me purchase a car from a distance and get it shipped to my location 5 hours away. Worked hard to help me from a distance. get it shipped to my location 5 hours away. Worked hard to help me from a distance. More

by jonthom456 Verified Customer Verified Customer

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Dealerships worked well to find a bank to finance me. I appreciate the fast past and process I appreciate the fast past and process More

by twinz98_9ether Verified Customer Verified Customer

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If the dealer as a whole paid more attention to detail they would not only provide better vehicles but the service would be better too. Super nice salesman and general manager just didn’t have the car rea they would not only provide better vehicles but the service would be better too. Super nice salesman and general manager just didn’t have the car ready when I informed them 48 and 24 hrs in advance and told them I was leaving and traveling five hrs to see the car. The car was not vacuumed, conceptually it wasn’t in 100 percent good shape, should have been addressed before I addressed the issue. Seems someone within the company is settling for presenting mediocrity Appreciate their kindness’s and willingness to negotiate so all parties were happy but honestly.raise your standards you can be better. More

by rpthree Verified Customer Verified Customer

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Totally satisfied good job Mike I will be glad to come back and buy another car and recommend a friend back and buy another car and recommend a friend More

by breadfordhall Verified Customer Verified Customer

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Out of state purchase was a smooth transaction. Deliverables were as advertised.. Would consider again for future purchases. Deliverables were as advertised.. Would consider again for future purchases. More

by ITRAYNC5308 Verified Customer Verified Customer

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terrible follow through- lost the deal because they couldn't get paperwork to me and had no urgency to respond to requests. couldn't get paperwork to me and had no urgency to respond to requests. More

by tsanctis Verified Customer Verified Customer

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Pretty bad dealership, shipped my car to the wrong address. Aldi, Henry and Sebastian aren’t good salespeople. Sold me a car that did not pass inspection. Forced me to have to spend 1k+ on a rental ca address. Aldi, Henry and Sebastian aren’t good salespeople. Sold me a car that did not pass inspection. Forced me to have to spend 1k+ on a rental car because they didn’t ship my car right. Do not buy from them. More

by The ticket Verified Customer Verified Customer

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I enjoyed the salesman Don. But please watch out for the detailing area if your vehicle isn’t new. My husband drove my car home from the dealership and didn’t pay attention to d But please watch out for the detailing area if your vehicle isn’t new. My husband drove my car home from the dealership and didn’t pay attention to detail. Inside my vehicle was drawn crayon/lipstick smashed in the seat. The shade clip was broken and the tire had been plugged. None of this prevalent upon the test drives. Not was it there before going to the detail area. I was xxxxxx when I got home after profiling with my vehicle. More

by blaverne1971 Verified Customer Verified Customer

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Smooth transaction and a clean great vehicle. Did not take all day either which is always appreciated Did not take all day either which is always appreciated More

by cnwoodard Verified Customer Verified Customer

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Contacted this dealer as I was interested in a car they had in stock. First the sales person seemed responsive but as the process went along his customer service became very poor. First he told me he would had in stock. First the sales person seemed responsive but as the process went along his customer service became very poor. First he told me he would get me figures for my Trade and then told me that the reason why he didn’t was because they were putting in store clients before anyone else. So I waited and still got no response then finally he said he’d get back to me the following morning and never did. I then tried contacting him for an entire day and there was NO response from him. The following morning I contacted him again only to find out the car o was interested in was sold the day before. This salesperson never bothered to contact me for days . I was very disappointed as during our conversation he even took a credit application from me. This is just poor customer service . This was the second time in a row that I received poor customer service from Gravity as I had tried to negotiate on another vehicle from one of their sister stores in another location and also had a bad experience there. I will NEVER buy a vehicle from this company as I should of looked at all the BAD reviews before even attempting to deal with them. Don’t buy from this dealer as all they do is lead you on and lie to you in the process. More

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