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Emily Castillo
Emily Castillo at Bob Tomes Ford

Emily Castillo | Page 11

Certified Customer Specialist

Bob Tomes Ford

950 S Central Expressway
McKinney, TX 75070

Contact Me
4.6
114 Reviews

Dealership Experience

5 yrs, 4 mos

Industry Experience

6 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.6

114 Reviews

Write a Review

114 Reviews of Emily Castillo

July 02, 2023

Dealership Rating
Employee Rating

I had a great experience at this dealership. They were professional and didn’t push me on other vehicles, they listened to what I wanted. More

by Kynicholgrayson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 02, 2023

Bob Tomes Ford responded

Kynicholgrayson, thank you for sharing 5-stars! We're glad to hear our team is professional and provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 29, 2023

Dealership Rating
Employee Rating

Very very very very very very very very bad bad bad bad bad bad bad More

by reynaldo-gutierrez
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Greg Blessing, Bridget Campbell , Tanner Felton, Travis Nixon

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Jun 30, 2023

Bob Tomes Ford responded

Reynaldo-Gutierrez, we apologize that your experience with us in sales left more to be desired. We passed your note along to our leadership and understand our Sales Manager, Daniel Benitez reached out by phone and tried to leave a voicemail to connect with you regarding your concerns with the add ons, but your voicemail was full. Daniel noted that Josh mentioned while you were on site that we offered to remove the add-ons and just include TT&L but we still couldn’t come to terms. If you change your mind and would like to revisit the deal, Daniel would be happy to chat with you. You may always reach Daniel directly at dbenitez@tomesautogroup.com or ‭(214) 544-5043‬. Talk soon and best wishes!

June 20, 2023

Dealership Rating
Employee Rating

Bob Tomes worked with me without being pushy at all. They accommodated our needs completely. Very nice sales lady. More

by Clademan6
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Bridget Campbell , Tanner Felton, Travis Nixon, Kyleigh

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Jun 20, 2023

Bob Tomes Ford responded

Clademan6, thank you for sharing 4-stars! We're pleased to hear our team work with you and accommodated your needs! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 16, 2023

Dealership Rating
Employee Rating

Austin was an excellent person to work with and I highly recommend him to anyone who is looking for an honest and dedicated salesman. More

by joyner.paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Bridget Campbell , Tanner Felton, Travis Nixon, Austin day

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Jun 16, 2023

Bob Tomes Ford responded

joyner.paul, thank you for sharing 5-stars! We're pleased to hear Austin is excellent to work with and earned your recommendation! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 14, 2023

Dealership Rating
Employee Rating

This is the 5th vehicle we have purchased from the Tomes group and this experience was as great as the others. More

by donnajocooper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Bridget Campbell , Garrett Breen, Tanner Felton, Travis Nixon, Brandon Tomes

Report | Print
Jun 14, 2023

Bob Tomes Ford responded

donnajocooper, thank you for sharing 5-stars! We're glad to hear our team always provides a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 11, 2023

Dealership Rating
Employee Rating

Prompt and quick service. May want to consider including some kind of interior or exterior cleaning. More

by PLKAMFREELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bridget Campbell , Tanner Felton, Travis Nixon

Report | Print
Jun 12, 2023

Bob Tomes Ford responded

PLKAMFREELAND, thank you for sharing 5-stars! We're glad to hear our team provided prompt and quick service! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 10, 2023

Dealership Rating
Employee Rating

I thoroghly enjoy my dealings with the dealership and have a full trust in their honesty. More

by BALLARDFAMILY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Bridget Campbell , Garrett Breen, Tanner Felton, Travis Nixon, Brandon Tomes

Report | Print
Jun 11, 2023

Bob Tomes Ford responded

BALLARDFAMILY5, thank you for sharing 5-stars! We're pleased to hear our team is honest and trustworthy! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 10, 2023

Dealership Rating
Employee Rating

Efficient service, great customer service. Wish wait was shorter though; as in fewer days of car being in the shop. More

by Kwadwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Bridget Campbell , Garrett Breen, Tanner Felton, Travis Nixon, Brandon Tomes

Report | Print
Jun 11, 2023

Bob Tomes Ford responded

Kwadwo, thank you for sharing 5-stars! We're pleased to hear our team provides efficient service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 10, 2023

Dealership Rating
Employee Rating

Best experience we have ever had with any dealers if my area. Very happy with the repairs. More

by BRITTNEYNALLEN87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Bridget Campbell , Garrett Breen, Tanner Felton, Travis Nixon, Brandon Tomes

Report | Print
Jun 11, 2023

Bob Tomes Ford responded

BRITTNEYNALLEN87, thank you for sharing 5-stars! We're glad to hear our team provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 10, 2023

Dealership Rating
Employee Rating

Nice people, they listen to your wants, they work with you to get a fair price, they keep their word More

by bob.wokal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Bridget Campbell , Garrett Breen, Tanner Felton, Travis Nixon, Brandon Tomes

Report | Print
Jun 11, 2023

Bob Tomes Ford responded

bob.wokal, thank you for sharing 5-stars! We're happy to hear our team is nice and listens to your needs! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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