Emily Castillo
Emily Castillo at Bob Tomes Ford
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Emily Castillo

Certified Customer Specialist

Bob Tomes Ford

950 S Central Expressway
McKinney, TX 75070

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4.7
57 Reviews

Dealership Experience

3 yrs, 4 mos

Industry Experience

4 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.7

57 Reviews

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57 Reviews of Emily Castillo

April 14, 2024

Dealership Rating
Employee Rating

We had a great experience with Dhair. Ha treated us very good. Thank u Dhair! More

by DENNISMOON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 14, 2024

Bob Tomes Ford responded

DENNISMOON, thank you for sharing 5-stars! We're happy to hear Dhair provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

March 31, 2024

Dealership Rating
Employee Rating

Emily and Travis were amazing to work with. Process was very simple and straightforward. I appreciate their work to get me into a vehicle. More

by MICHAELACEVES2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Travis Nixon, Dhair Saldana

Apr 01, 2024

Bob Tomes Ford responded

MICHAELACEVES2, thank you for sharing 5-stars and noting that Emily and Travis were great to work with. We appreciate your praise regarding the simple process. Congrats on the new ride! See you next time. Thanks again!

March 26, 2024

Dealership Rating
Employee Rating

My recent experience at Bob Tomes Ford was nothing short of remarkable, primarily due to the outstanding service delivered by salesperson Emily and Sales Manager Jerry. From the outset, Emily showcased an u More

by Tonysedlacek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 27, 2024

Bob Tomes Ford responded

Tonysedlacek, thank you for your 5-star feedback and noting your time with Jerry, Emily and the team. We appreciate your praise and pleased to hear that everyone made your time with us memorable. Enjoy the new Ford! See you next time. Thanks again!

March 14, 2024

Dealership Rating
Employee Rating

My experience with Bob Tomes Ford was exceptional. Emily helped me from the minute I got on line and showed interest in a vehicle. Her customer service was “over the top.” She went out of her way to k More

by shelley.rash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 14, 2024

Bob Tomes Ford responded

shelley, thank you for sharing 5-stars! We're happy to hear Emily and the rest of our team provided an exceptional experience! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

February 25, 2024

Dealership Rating
Employee Rating

Emily Castillo and Tommy were exceptional very professional, helpful and a pleasure to work with! More

by rspratt74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 26, 2024

Bob Tomes Ford responded

rspratt74, thanks for sharing 5-stars and noting that Emily and Tommy were exceptional to work with. We love hearing they were professional, helpful and pleasure! See you next time. Thanks again!

February 15, 2024

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Employee Rating

This is a nice dealership. Salespeople were nice. I fell like I paid a decent price for the vehicle I purchased. More

by rhaleyhunts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 15, 2024

Bob Tomes Ford responded

rhaleyhunts, thank you for sharing 4-stars! We're pleased to hear our team and dealership are nice! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

February 15, 2024

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Employee Rating

Dealership experience was really good Mattew were great salesperson! I definitive recommend. this dealership thank you. More

by HILDA5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 16, 2024

Bob Tomes Ford responded

HILDA5, thank you for sharing 5-stars and noting great customer service with Matthew! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

February 08, 2024

Dealership Rating
Employee Rating

Excelente Fue una experiencia excelente con Emily Castillo Fue una experiencia excelente con Emily Castillo y la recomendaré con mi amigos y en el futuro regresaré a adquirir mi nueva F150 More

by albertoaquazul
Recommend Dealer
Yes

Other Employees Tagged: Emily Castillo

Feb 08, 2024

Bob Tomes Ford responded

albertoaquazul, thank you for sharing 4-stars! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

February 04, 2024

Dealership Rating
Employee Rating

Emily was kind and thorough throughout the entire process. The negotiation process was quick and fair. More

by Gjauger81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 05, 2024

Bob Tomes Ford responded

Gjauger81, thank you for taking time to share praise regrading Emily being kind and thorough throughout your transaction. We appreciate your feedback and pleased to hear that everything was quick and fair. See you next time. Thanks again!

January 27, 2024

Dealership Rating
Employee Rating

They helped so much to let me sign my car by myself. Thank you so much More

by MARIANDEDIOS2003
Recommend Dealer
Yes

Other Employees Tagged: Emily Castillo

Jan 28, 2024

Bob Tomes Ford responded

MARIANDEDIOS2003, thank you for sharing 5-stars and noting that our team was helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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