Emily Gottlieb

Let me start by saying a few years ago I swore I would never come back here. However, McDaniels is on a two month wait so I called and scheduled an oil change and MIL light issue. The phone pleasantries w never come back here. However, McDaniels is on a two month wait so I called and scheduled an oil change and MIL light issue. The phone pleasantries were nice but what shocked me was all the change in staff once I pulled up. They even had a new set up. I was greeted by Seth who looked up my appointment and took time to hear me out. Before it felt like I was just a number getting pushed through a big system. But today I felt like I was a VIP. Like my car mattered even though it is not new. I try to take care of all of my belongings and he even noticed the cleanliness of my car (Betsy) is her name ;). I got an answer on my issues and received an oil change and I am scheduled to come back next week to look further into other issues I did not even know existed. Betsy and I will only be coming back to Midlands from here on out. Thank you for seeing me Midlands and Seth. More

Helpful 0

Report | Print

Everyone at Midlands VW, from sales to service, goes above and beyond the call of duty for their customers. Highly recommend. above and beyond the call of duty for their customers. Highly recommend. More

Helpful 0

Report | Print

Chris King and the entire sales staff made my buying experience easy and hassle free! I highly recommend Midlands VW to anyone who is looking to sell, trade or buy! Awesome experience all around! experience easy and hassle free! I highly recommend Midlands VW to anyone who is looking to sell, trade or buy! Awesome experience all around! More

Helpful 0

Report | Print

The service dept is definitely the place to go for all your Car service. Especially their attention to customer service .I will take my VW Tiguan for all my car care . Thanks Emily and Brandon. your Car service. Especially their attention to customer service .I will take my VW Tiguan for all my car care . Thanks Emily and Brandon. More

Helpful 0

Report | Print

You'd be better off setting your car on fire. I've been in twice, once for sales and once for service. During the sales meeting, the salesperson kept telling me I shouldn't buy an electric becaus I've been in twice, once for sales and once for service. During the sales meeting, the salesperson kept telling me I shouldn't buy an electric because there's a lithium shortage. For the service appointment, my car was there for three weeks. I called daily for an update and nothing. What an embarassment. More

Helpful 0

Report | Print

Had my car at another shop was told I needed thousands of dollars in repairs. Brought it here and found out I was lied to by the other place. Midlands could of taken advantage of me too, but they did not the dollars in repairs. Brought it here and found out I was lied to by the other place. Midlands could of taken advantage of me too, but they did not they were honest upfront and it seem like they actually cared about me. The part I needed instead of being $4000 was $700. I’m back on the road you guys are LIFESAVERS. Being a military wife is sometimes hard as my husband is overseas I did talk to him last night about my experience and we both agreed this is where we will take our cars . You have customers for life now. More

Helpful 0

Report | Print

As a loyal Midlands VW customer, I have had many service and sales experiences. Emily, in their service department has provided me with the most professional and courteous help! Highly recommend and sales experiences. Emily, in their service department has provided me with the most professional and courteous help! Highly recommend More

Helpful 0

Report | Print

Love love love this place. The coffee is always fresh and the people are kind, honest and fair priced. Katlyn in service was amazing and not only looked over my car for safety The coffee is always fresh and the people are kind, honest and fair priced. Katlyn in service was amazing and not only looked over my car for safety but gave me a quote to repair the car and beat another shops price. The service manager Brandon helped explain the repairs and even made me a cup of coffee. I can sum up this place with one word, “family”. Because thats what they treat you like. More

Helpful 0

Report | Print

Cannot express enough how these people love their customers. Had taken my car to a local repair shop and was quoted over 3500.00 for a repair. I called this location asking questions about the repai customers. Had taken my car to a local repair shop and was quoted over 3500.00 for a repair. I called this location asking questions about the repair I was quoted and they not only were informative, but asked me to bring it in so they could put a second eye on it and give me a quote. Not only did they find the other shop had misdiagnosed the vehicle, the repair ended up only being 1200.00. The amount of transparency and care these people have for their customers is outstanding. I will only be returning here, plus my oil changes are gonna save me 15 dollars. More

Helpful 0

Report | Print

Service was amazing. Cannot thank Brandon and the service staff enough. I will NEVER go back to McDaniels again. The level of professionalism here makes it worth the extr Cannot thank Brandon and the service staff enough. I will NEVER go back to McDaniels again. The level of professionalism here makes it worth the extra drive. More

Helpful 0

Report | Print