Emily Reardon

I had a very disappointing experience with the service department at Porsche Huntington. My vehicle was in for service for roughly two weeks, during which I received zero proactive updates. Reaching my se department at Porsche Huntington. My vehicle was in for service for roughly two weeks, during which I received zero proactive updates. Reaching my service advisor was nearly impossible—I had to call 3–4 times and left multiple voicemails that went entirely unanswered. I eventually had to drive down to the dealership in person just to get an update on my car's progress. It turned out they had recorded my email address incorrectly, despite me filling out the online scheduling portal accurately. To make matters worse, all I needed was a vehicle trim piece reinstalled, yet they washed the entire car without my consent. For high-end luxury vehicles, service advisors should always ask before running a car through a wash—a courtesy I consistently receive at Mercedes of Huntington right down the street. Because they washed it without asking, the front bumper Paint Protection Film (PPF) is now lifting. The lack of basic communication, inability to reach advisors, and failure to ask before washing a car with PPF are unacceptable for a brand at this price point. I will certainly not be coming back to Porsche Huntington. More

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The service was excellent, and the new facility is beautiful. The mechanic is highly skilled. I’ll definitely choose this place again next time I need service. I’ll recommend it to my friends—thanks! beautiful. The mechanic is highly skilled. I’ll definitely choose this place again next time I need service. I’ll recommend it to my friends—thanks! More

by AKI888885 Verified Customer Verified Customer

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Dealership is beautifully renovated and everyone makes you feel at home. Very professional team. Jessica was wonderful to work with you feel at home. Very professional team. Jessica was wonderful to work with More

by BERNMBS Verified Customer Verified Customer

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Beautiful new dealership service was prompt and car was delivered on time service manager was excellent and knowledgeable delivered on time service manager was excellent and knowledgeable More

by JWBAUMER52 Verified Customer Verified Customer

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Great team, excellent communication, great with specification, keep me updated on the delivery progress and gave me a Great deal!!!! specification, keep me updated on the delivery progress and gave me a Great deal!!!! More

by MARK.STYSLINGER Verified Customer Verified Customer

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Everything is great as usual. Emily is a pleasure to work with and communicates in a friendly and professional manner. Emily is a pleasure to work with and communicates in a friendly and professional manner. More

by rrocco3 Verified Customer Verified Customer

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Not satisfied with the direction of the service manager. Despite having documented evidence of issues with my Trunk Control Module, for over 2 years, the Service Manager refused to conduct a repair simpl Despite having documented evidence of issues with my Trunk Control Module, for over 2 years, the Service Manager refused to conduct a repair simply because -He didn't see the problem in person - and was not sure if Porsche would compensate the department for the warranty repair He also mentioned that he needs to protect his job. Pretty disappointing. The sad part is that Porsche Huntington is the one that conducted a repair for the issue in 2024; the issue has not been resolved since, and any responsible repair shop would have reevaluated the repair to find the source of the problem instead of brushing it off as a non-issue. Sadly this is not the first Porsche Service center that has brushed off the issue simply because it couldn't be duplicated in the store. I have videos of the same issue, before and after the "repair initiative " done in 2024. The Service manager also found, through their internal Porsche database, other Porsche Cayennes that had the same issue with intermittent malfunctions of the trunk control module. In those instances the repair and replacement of multiple parts were conducted and the problem ceased to exist. Instead of following this direction to resolving my problem, the service manage elected to refuse to repair my vehicle simply because he did not witness the problem in person; moreover the question was around compensation and job protection. Kind of sad that one is worried about these matters instead of the vehicle diagnostics. More

by GTAVARES789 Verified Customer Verified Customer

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Excellent service and a pleasure to work with. The new showroom and location look amazing. The new showroom and location look amazing. More

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A couple of months ago, my vehicle was in service for more than 2 weeks, and last month for over 4-5 days. more than 2 weeks, and last month for over 4-5 days. More

by JESSE76 Verified Customer Verified Customer

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Emily is very helpful in getting my car fixed to My satisfaction, she is an asset to the dealership satisfaction, she is an asset to the dealership More

by CARCRAZYMAN426 Verified Customer Verified Customer

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