This used to be a great dealership, I have been a customer for over 20 years purchasing 5 different vehicles from them back to the old Sportique location.
The service has gone greatly downhill and they cannot correctly diagnose or correct problems, I just do not think the talent is available for these complicated cars.
In late 2015 we purchased a Cayenne S and had problems with it right away, the sound system/navigation/computer would just crash, and you would get screeches and noise throughout the system. They replaced the amp then the system them they reflashed it. The vehicle was at the dealership a total of 12 times for this issue the last time for over two weeks, with no solutions.
I let them do all the recommended service, the minor service, the major service, everything, because I wanted to keep the vehicle longer term as it was the last of the V8’s.
One month after the warranty ended the system went haywire and I brought it in, they found the problem INSTANTLY and told me it was the sunroof drains and it would be a $5000 job and the NO it would not be covered. I should have started a complete stink with PCNA, but I decided to trade the car for a 911 instead of dealing with the problems.
I felt very betrayed by the dealership who I had given so much business over so many years that they would not even try to fight for me and make this right, I should not have bought another Porsche at that time, but I did.
AND the 911 was a total lemon and the dealer could not fix it!!!!
2018 911 base with 3000 miles on it at delivery it had a leak, so they had to replace something, then an oil leak (after a service) that turned out to be a turbo. Then the big problems a leak from the coolant pump, that they repaired but then the car would overheat OVER and OVER and OVER!! 5 time stuck on the side of the road waiting for a tow truck, 5 times they tried to fix it and it just continued to overheat!!
The dealer replaced the pump again then a valve then there was air in the system then they just did not know! All of this with 7000 miles on the car.
Well, I finally got so sick of being stuck that I traded the car in and that will be my last Porsche for a while.
I even got an email from a new dealership after the trade to rate the service, because as you can guess it overheated again and the replaced the pump…again!!
I would not recommend the service department at Porsche of Huntington, the technicians do not seem to have the knowledge and the dealership itself it too small and overcrowded. Just trying to find a place to park your car is a challenge and the service advisors change on a monthly basis!