Emma Johnson | Page 8

Emma was my service advisor and my outside warranty did not want to cover my transmission. They refused and refused but in the end she managed to still get it covered. My car had so many problems not her f not want to cover my transmission. They refused and refused but in the end she managed to still get it covered. My car had so many problems not her fault tho but she kept fighting for me More

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My experience has not been good because I feel my vehicle has not been properly serviced. E.G why did the emergency lights come on when I checked the oil and the vehicle would not start. has not been properly serviced. E.G why did the emergency lights come on when I checked the oil and the vehicle would not start. More

by tjones262 Verified Customer Verified Customer

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Great customer service I was attended to immediately after arrival and car was ready when promised after arrival and car was ready when promised More

by jbinsman Verified Customer Verified Customer

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Emma is always generously friendly and informative The waiting room is comfortable and the wait time was less than expected waiting room is comfortable and the wait time was less than expected More

by THARV3 Verified Customer Verified Customer

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Always get great service I will continue to use the service department Don't push it service department Don't push it More

by HBH279 Verified Customer Verified Customer

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Quick service and friendly staff Emma was great and took care of things efficiently. Kids playroom was a life saver with my daughter. care of things efficiently. Kids playroom was a life saver with my daughter. More

by malstoncu11 Verified Customer Verified Customer

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If you need service, go see Emma! I really appreciate how friendly and knowledgeable everyone was and Emma made service stress free for my vehicle I really appreciate how friendly and knowledgeable everyone was and Emma made service stress free for my vehicle More

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So prior to getting repairs done by the third-party vendor, things seemed fine. After vehicle repairs were completed, it was discovered by me that all repairs were not resolved. Advisor blamed me, th vendor, things seemed fine. After vehicle repairs were completed, it was discovered by me that all repairs were not resolved. Advisor blamed me, the consumer, for not locating all areas that needed to be repaired. My advisor made it visibly clear that she was completely frustrated with having to assist me AGAIN. Advisor preferred for someone else to provide assistance with this matter because she simply could not. I followed the instructions provided to me by the third-party vendor and the advisor.I returned to the dealership where vehicle was purchased and I requested an appraisal, as instructed, for the repairs from the third party vendor. It disappoints me that my advisor would make it seem like I’m an inconvenience for using a warranty that was paid for when the vehicle was purchased.I will soon be looking into how to get this matter resolved without having to inconvenience the dealership’s time. More

by Kelly.shakira1016 Verified Customer Verified Customer

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The dealership is great! Very glad I purchased my Carnival, the salesperson (whose face I can see in my mind, but I can't remember her name) was one of the best I've ever dea Very glad I purchased my Carnival, the salesperson (whose face I can see in my mind, but I can't remember her name) was one of the best I've ever dealt with and I would seek her out again. I've been very pleased with the Parts and services department as well. More

by dawalke2 Verified Customer Verified Customer

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They addressed my issue quickly and at no charge! Emma is always a pleasure to work with! Emma is always a pleasure to work with! More

by manettac Verified Customer Verified Customer

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