Emory Shelley
Emory Shelley at Sandy Sansing Nissan

Emory Shelley

General Manager

Sandy Sansing Nissan

5705 Pensacola Boulevard
Pensacola, FL 32505

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12 Reviews

Dealership Experience

19 yrs, 7 mos

Industry Experience

46 yrs, 7 mos

not yet
rated

12 Reviews

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12 Reviews of Emory Shelley

May 25, 2022

Dealership Rating
Employee Rating

Sandy Sansing treated me very well from start to Finnish. I dealt with very professional and friendly staff that were concerned about my problems and motivated to remedy them as soon as possible. More

by Ajsecchiari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 27, 2022

Sandy Sansing Nissan responded

Ajsecchiari, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2020

Dealership Rating

Promised repairs before purchase NOT done Purchased a used vehicle with promised of repairs. “Check Engine Soon” light came on while driving truck home. Four codes came up! Truck NOT fixed as More

by GKC
Quality Of Work
Recommend Dealer
No
Jul 31, 2020

Sandy Sansing Nissan responded

We appreciate you taking your time to leave your feedback, we will pass it along to our staff. We are looking forward to speaking with you Monday to resolve your concerns.

Jul 31, 2020

Sandy Sansing Nissan responded

Hi Mr. Caro, thanks for taking the time to leave us a review. I spoke with the sales manager, they said they had already been in contact with you, and look forward to your visit Monday. Have a wonderful day!

Aug 02, 2020

GKC responded

Update August 1: Dealer gave us full amount paid toward another vehicle. Cost more than I had hoped to spend but a better truck with features I needed.

Aug 02, 2020

GKC responded

I have struggled with what to say. After the disastrous purchased ot the 2009 Nissan Titan that was literally a junker, I am the owner of a Nissan Frontier that will be a better fit. The bad thing that is difficult to understand is why the service department allowed the Titan truck to be sold in the first place. Three days of stress and now a truck payment not planned. Someone at the dealership KNEW that Titan truck was not fit to sell. I would like to say that Sean is truthful. I would like to say that the floor manager, Gil is truthful. I don’t know who is to blame. The Titan DID drive well on our one trip around the area with Sean. But immediately engine light on before reaching home with it. Enough said.

July 14, 2020

Dealership Rating
Employee Rating

Horrible didn’t fix problem will not return calls didn’t need motor only a switch which I told u when I brought car in More

by Phillip Rogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 04, 2020

Sandy Sansing Nissan responded

.

Jul 20, 2020

Sandy Sansing Nissan responded

We are disappointed to hear that you did not have a more positive experience with us at Sandy Sansing Nissan. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Also, your service advisor has reached out to you by phone to try resolve this situation.

February 25, 2020

Dealership Rating
Employee Rating

I had shopped on line for a new car liked the Sentry. I I had shopped on line for a new car liked the Sentry. I went to Sandy Sansing and found what I wanted. Sales staff were very helpfull. They asked th More

by jrdton
Recommend Dealer
Yes

Other Employees Tagged: Frederick Klawitter

Feb 27, 2020

Sandy Sansing Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 23, 2019

Dealership Rating
Employee Rating

Starts at the top. Bought a used car from Sean. At the start of the relationship things were great. He returned calls and kept us informed as to when the car would be More

by Tvalvo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Sean and Phillip

Oct 04, 2019

Sandy Sansing Nissan responded

Valvos, thank you for reaching out to us. We are sorry to hear your disappointment. We have spoken to our General Sales Manager, Emory who advised that not all used cars come with a second set of keys or owner’s manual, and they are sold as is. You may download a digital copy of your owner’s manual at https://www.smartusa.com/vehicle-manuals. Emory advised that he would pay for half of the key cost, as we wish for you all to be satisfied with your purchase. Thank you.

Oct 04, 2019

Tvalvo responded

It is clear that Sandy Sansing does not respect its Customers. They took the time to respond to a Dealer Rater public forum but not to a paying customers phone calls. To this day we have not received a phone call. This is why I say it starts at the top. The GM (Emory) would not return our call, did not find an upset customer important enough to reach out to. He has no clue the hoops we jumped through to get an extension of our Temp Tag because his team had a serious break down in communication. I would like to know who Emory's boss is and the contact information. It is clear that Emory feels it's ok to avoid upset customers and he allows his team to do the same. I'd like to know if it's Sandy Sansing policy or just bad leadership. If you're a potential customer to this dealer, please ask yourself if you are ok with a dealership that puts on a happy face to make the sale and a boot after you sign.

May 04, 2019

Dealership Rating
Employee Rating

Amazing Salesmen and crew Definitely the place to shop for your vehicle needs. From the first call and the last handshake I received from Jason was stellar!!! Greeted as soon a More

by Bradb55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Lohmiller

May 10, 2019

Sandy Sansing Nissan responded

It was our pleasure to assist, Brad! Thanks so much for your business to our dealership. We hope you are loving the new ride!

April 30, 2019

Dealership Rating
Employee Rating

Most honest salesman I have worked with J.T. And Gary Palmer are some of the most HONEST sales people you will ever meet. They cut through the red tape, and made sure I was getting a FAIR de More

by Frontiertruck2011
Friendliness
Price
Recommend Dealer
Yes
May 06, 2019

Sandy Sansing Nissan responded

Thank you for taking the time to leave us this review. We certainly appreciate your business and are very happy to hear that you are still loving the truck!

October 26, 2018

Dealership Rating
Employee Rating

Very nice staff veey nice genuine people, helped me out a lot with getting me in with just what I needed. I would and will highyl recommend to anyone in need of a veh More

by Lilaelliss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anna Filice , Alberto

Nov 01, 2018

Sandy Sansing Nissan responded

Lila, we certainly appreciate you taking the time to leave us a review. We are excited to have you as part of our Sandy Sansing Nissan family.

December 27, 2017

Dealership Rating
Employee Rating

Wonderful Experience at Sandy Sansing Nissan. My sales person Steve Lowrey and Cindy were amazing as always. If you want the best car buying experience with no hassles ask More

by Carrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Lassiter, Steve Lowery, Cindy McCraney

Jan 24, 2018

Sandy Sansing Nissan responded

We appreciate the kind words Carrie. We are so glad you had a wonderful sales experience thanks to Steve and Cindy! Come back and see us.

December 12, 2017

Dealership Rating
Employee Rating

Awesome from start to finish What a great experience I had buying my used pathfinder - everyone when above and beyond to sealing the deal and providing outstanding customer servic More

by Ginnyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Demarcus Horne, Ryan Lassiter, John chamberlain and Morgan Anna

Dec 26, 2017

Sandy Sansing Nissan responded

We appreciate the shout out regarding your recent Pathfinder sales experience. We hope that you will come back and see us. Happy Holidays!

1

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