Enrique Soto

The Service center was great. Quick and no charge. Enrique was helpful. The process was easy. Quick and no charge. Enrique was helpful. The process was easy. More

by emailrickanderton Verified Customer Verified Customer

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In August 2025 I took my Tacoma in for service (a routine oil change). In July 2025 I purchased the Tacoma from Orem Toyota. In addition I purchased the extended warranty. At the conclusion of the visit, Enr oil change). In July 2025 I purchased the Tacoma from Orem Toyota. In addition I purchased the extended warranty. At the conclusion of the visit, Enrique Soto informed me that the upper control arms of the ball joints on the two front tires would need to be replaced and it would be $2000. I immediately found Todd Robinson who then asked Enrique if the used car multi point inspection and warranty would cover it. Enrique then said he would have to ask the tech if the warranty would cover the cost of the upper control arms. By then it was 6pm at night and Enrique said I would need to leave my truck there. The next day I learned that the control arms did not need to be replaced. You can imagine my frustration that I had to leave my truck there as well as the mental anguish that I would need new truck parts after just purchasing the truck a month ago. Todd Robinson explained that Toyota does a thorough inspection. I thought and still think that this is terrible customer service. More

by clarkizudds Verified Customer Verified Customer

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They wanted to charge me for a filter that is free under the Toyota care program. The toyota dealer at bountiful does it free of charge. the Toyota care program. The toyota dealer at bountiful does it free of charge. More

by lic.maryr Verified Customer Verified Customer

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Just came in for an oil change. Things went smooth and work was done quickly. Things went smooth and work was done quickly. More

by kocustom Verified Customer Verified Customer

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I am only doing this review because it’s been emailed to me about 5 times me about 5 times More

by mcbowen12 Verified Customer Verified Customer

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They have been really good about warranty work and loaning a replacement vehicle while repairing mine loaning a replacement vehicle while repairing mine More

by corey.tibbs Verified Customer Verified Customer

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Enrique was very knowledgeable and patient with us as we worked through the air conditioner problem with our Chevy Impala. This was an issue that probably had been happening before we bought the car, so we worked through the air conditioner problem with our Chevy Impala. This was an issue that probably had been happening before we bought the car, so we were frustrated to have an issue so soon after purchasing our car. Thankfully Enrique helped us solve it, and met our deadline. More

by crumpylady Verified Customer Verified Customer

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I’m sure you are great but I feel priced out and have gone to less prestigious shops because of budget. Paying 170. dollars for the initial assessment was my financial limit. I got my water pump replaced gone to less prestigious shops because of budget. Paying 170. dollars for the initial assessment was my financial limit. I got my water pump replaced elsewhere and a new serpentine belt for under 1000. dollars. More

by kimballh53 Verified Customer Verified Customer

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I learned that my next service will cost me $800. I paid thousands of dollars for maintenance package. This should cover basics like brake fluid, transmission fluid changes. Very disappointed. Ma I paid thousands of dollars for maintenance package. This should cover basics like brake fluid, transmission fluid changes. Very disappointed. May be my last car purchased here. More

by lindaeubanks Verified Customer Verified Customer

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I like thoroughness and good communication and that is found in Orem Toyota service department. found in Orem Toyota service department. More

by cnjbyers Verified Customer Verified Customer

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