I would not take my car anywhere else.
They do great work and are HONEST. The company is closed on Sundays for their employees to enjoy the day with their families. They are flexible (I
They do great work and are HONEST. The company is closed on Sundays for their employees to enjoy the day with their families. They are flexible (I needed to change my appointment time) and friendly. The location is great too because one can walk to restaurants and all types of businesses. My car is always clean and perfect. They get it done quickly and efficiently. I highly recommend this dealership. When the time comes for a new car, I will only buy from Herman Cook because of the service department!
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by sgonnerm
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rodrigo and the kind lady cashier/receptionist. And the great mechanics!
Aug 10, 2026 -
Herman Cook Volkswagen responded
Thank you so much for this incredible review and for placing such trust in our service team! It truly means a lot to hear that our honesty, flexibility, and friendly approach have made such a lasting impression. We’re happy to hear that we’ve been able to make servicing your vehicle convenient, efficient, and stress-free. Knowing that the care you’ve received from our service department has earned your loyalty—and that you’ll think of Herman Cook when it’s time for your next vehicle—is one of the greatest compliments we could receive. Thank you for your recommendation and continued business. We look forward to taking great care of you and your car for many years to come!
I would prefer to be able to select the Service person
that assists me. .
The service itself is great.
that assists me. .
The service itself is great.
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by campbell.victoria1
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
Herman Cook Volkswagen responded
Thank you for sharing your feedback! We're so glad to hear you had a great service experience. We understand how important it is to build a relationship with someone you know and trust when you come in for service, and we always do our best to accommodate requests whenever possible. Please don't hesitate to let us know your preferred advisor when scheduling your next visit, and we'll make every effort to have them assist you. We truly appreciate your business and look forward to seeing you again!
Professional, wise in all things VW, fast, efficient
service with a smile every time you go, and they also find for you what you forgot to mention that you needed
to be done. VWs keep going with Herma
service with a smile every time you go, and they also find for you what you forgot to mention that you needed
to be done. VWs keep going with Herman Cook.
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by Marta
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alan and Ricardo, and Mr. Cook
Jul 16, 2026 -
Herman Cook Volkswagen responded
Thank you for trusting us with all your service needs! We’re delighted that our team once again provided fast, efficient care with a smile while catching the items you needed. We look forward to keeping your VW running smoothly for many years to come!
Each time I need to take in my car for service , the
staff is not only helpful but also informative. They go above and beyond, which is why I skip the VW dealership that is close to my home and drive fa
staff is not only helpful but also informative. They go above and beyond, which is why I skip the VW dealership that is close to my home and drive farther to make appointments at Herman cook..
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by ZooKeeper
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
Herman Cook Volkswagen responded
Reading reviews like yours really means a lot to our team. The fact that you pass by another dealership to come see us is something we're incredibly grateful for! Thank you for trusting us with your Volkswagen—we're always happy to help.
Ricardo is so helpful and knowledgeable!
I have been going there for years, thank you VW Encinitas.
I have been going there for years, thank you VW Encinitas.
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by Emilie.Giolzetti
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ricardo
Jul 08, 2026 -
Herman Cook Volkswagen responded
We're so grateful for your loyalty over the years! Thank you for recognizing Ricardo and the care he provides. Your continued business means the world to our HCVW team.
Excellent customer service, Renato was extremely
welcoming, knowledgeable, and professional. He is a valued asset to the dealership, and made the entire process a enjoyable one
I would also li
welcoming, knowledgeable, and professional. He is a valued asset to the dealership, and made the entire process a enjoyable one
I would also like to thank Carlo, who originally reached out to me about the vehicle, on his welcoming and prompt service.
All in all I can't say enough great things about the Cook Volkswagen dealership, and I attribute that level of service to the sales staff.
Thanks again for all your help, and God Bless.
Patrick.
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by WOLFFECAPITAL
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2026 -
Herman Cook Volkswagen responded
Thank you for sharing your experience! It’s wonderful to know our team was welcoming, knowledgeable, and professional throughout the process. We’ll be sure to pass your compliments along and look forward to assisting you again.
Always a great Customer Service.
Very accommodating and always feel like we’re well cared for I know our vehicle is in good hands with Herman Cook.
Very accommodating and always feel like we’re well cared for I know our vehicle is in good hands with Herman Cook.
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by SKEVERETT
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2026 -
Herman Cook Volkswagen responded
How wonderful to hear our team makes you feel so well cared for each time you visit. Thank you for continuing to choosing us for your Volkswagen service!
Since my car has less than 20,000 miles I feel like this
should’ve been under warranty.
should’ve been under warranty.
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by Mariela
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2026 -
Herman Cook Volkswagen responded
Thank you for your feedback. We completely understand your concern and know unexpected repairs can be frustrating. We truly appreciate your trust in our service team, and we're always here to help explain warranty coverage and answer any questions you may have.
The Service Dept is always taking care of business, my
2015 TDI Passat runs better every time I get it back from being serviced have i
2015 TDI Passat runs better every time I get it back from being serviced have i
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by FOX.J.RUSSELL
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2026 -
Herman Cook Volkswagen responded
Thank you for the 5-star review. We’re glad to hear our service department keeps your Passat running stronger with each visit! We’ll pass along your feedback to the team.
They seem to care about my satisfaction.
They always do a thorough job. They are good about providing me with transportation while my car is being serviced. I do feel they shouldn’t charge m
They always do a thorough job. They are good about providing me with transportation while my car is being serviced. I do feel they shouldn’t charge me for a rental but other than that they are very good to deal with
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by dr.nickdrnick
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2026 -
Herman Cook Volkswagen responded
We appreciate your 5-star review! Knowing you feel we care about your satisfaction means so much to us. Thank you as well for sharing your thoughts about the rental vehicle—we value your feedback and appreciate you trusting us with your Volkswagen.
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