Eric was lovely!
He was able to squeeze me in and made the process very easy!
He was able to squeeze me in and made the process very easy!
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by Arifisher11
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2026 -
Herman Cook Volkswagen responded
It’s wonderful to hear Eric could fit you in and make the service process easy. We appreciate you trusting us with your Volkswagen and look forward to seeing you again.
They always get me in quickly and are very courteous.
My car was finished in less time than quoted. I would highly recommend them
My car was finished in less time than quoted. I would highly recommend them
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by puttcrew
Verified Customer
Verified Customer
Service Price Transparency
Apr 20, 2026 -
Herman Cook Volkswagen responded
We’re delighted our team got your Volkswagen in quickly and had it ready ahead of schedule. Thank you for recognizing our courtesy and efficiency. Please let us know if we can help you again.
Took vehicle in for recall and service provided quickly
and done satisfactorily. I will use the service department agin.
and done satisfactorily. I will use the service department agin.
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by thebartley4
Verified Customer
Verified Customer
Service Price Transparency
Apr 20, 2026 -
Herman Cook Volkswagen responded
We’re glad the recall service on your VW was completed quickly and met your expectations. Eric and our team appreciate the trust you’ve placed in our service department. We look forward to caring for your ID.4 again.
Very mediocre service due to lack of professionalism,
nickel and dime, the whole dealership is run poorly, sales ripped me off by not telling me the car I bought had one key on my way out the door, the o
nickel and dime, the whole dealership is run poorly, sales ripped me off by not telling me the car I bought had one key on my way out the door, the only reason I returned is the proximity to my house
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by IAN_92122
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Herman Cook Volkswagen responded
Thank you for your feedback. We’re disappointed to hear that your experience did not meet expectations, especially when it comes to communication and overall service. That’s not the standard we hold ourselves to. We appreciate you giving us another chance due to convenience, and we’d like the opportunity to make your next visit a better one.
It was a very good experience, I highly recommend Herman
Cook for your next VW.
Cook for your next VW.
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by dsbaker66@gmail.com
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2026 -
Herman Cook Volkswagen responded
Thank you for recommending us for your next Volkswagen. Eric and the team were glad to service your Beetle. We look forward to seeing you again.
Excellent service yesterday.
Wheel bolt replacement plus tire rotation. Both service advisors were very courteous and very professional, and knowledgeable. Highly recommended!
Wheel bolt replacement plus tire rotation. Both service advisors were very courteous and very professional, and knowledgeable. Highly recommended!
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by jdavidvance
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alan Joslin
Apr 08, 2026 -
Herman Cook Volkswagen responded
It’s wonderful to hear that your recent wheel bolt replacement and tire rotation on your Volkswagen Golf GTI went smoothly. Our service team provided courteous, professional, and knowledgeable assistance so you could get back on the road quickly. We appreciate your recommendation and look forward to helping you again.
Since the purchase of my 2015 Volkswagen Passat the
service from Cook Volkswagen has been excellent. The Service manager Eric Axford has always been helpful and has always given the accurate informatio
service from Cook Volkswagen has been excellent. The Service manager Eric Axford has always been helpful and has always given the accurate information as to the service my vehicle needs.
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by barry43
Verified Customer
Verified Customer
Service Price Transparency
Apr 06, 2026 -
Herman Cook Volkswagen responded
We’re grateful for your ongoing trust since purchasing your Volkswagen Passat. Eric and our service team aim to provide accurate information for every service need. Thank you for sharing your experience.
Always great, attentive, quick professional service, in
some ways even better than that provided by all of the luxury dealerships.
some ways even better than that provided by all of the luxury dealerships.
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by MNICITA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alan Joslin, also 5 stars
Apr 04, 2026 -
Herman Cook Volkswagen responded
Thank you for recognizing the attentive and efficient care your Volkswagen Tiguan received. We’re honored to exceed expectations when compared to luxury dealerships. We look forward to assisting you on your next service visit.
The salesperson and manager were excellent in educating
us as far as entering this realm of EV Vehicles. Just superb.
us as far as entering this realm of EV Vehicles. Just superb.
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by giloriol
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2026 -
Herman Cook Volkswagen responded
We appreciate your five-star rating. We’re glad our team could guide you through EV ownership during your service visit and that our salesperson and manager provided clear information. Enjoy driving your Volkswagen ID. Buzz and let us know if you have any questions.
I had a great experience with the service team at VW
Seethe. They were kind, efficient, and made the whole process very easy. Everything was handled smoothly and professionally. I really appreciate the
Seethe. They were kind, efficient, and made the whole process very easy. Everything was handled smoothly and professionally. I really appreciate the great customer service and would definitely return.
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by JACKIEV95
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2026 -
Herman Cook Volkswagen responded
It’s fantastic to know our service team provided efficient and professional care for your Volkswagen ID.4. Eric and the rest of our staff are thrilled to hear everything went smoothly. We appreciate your feedback and look forward to your next visit.
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