Each time I need to take in my car for service , the
staff is not only helpful but also informative. They go above and beyond, which is why I skip the VW dealership that is close to my home and drive fa
staff is not only helpful but also informative. They go above and beyond, which is why I skip the VW dealership that is close to my home and drive farther to make appointments at Herman cook..
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by ZooKeeper
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
Herman Cook Volkswagen responded
Reading reviews like yours really means a lot to our team. The fact that you pass by another dealership to come see us is something we're incredibly grateful for! Thank you for trusting us with your Volkswagen—we're always happy to help.
Ricardo is so helpful and knowledgeable!
I have been going there for years, thank you VW Encinitas.
I have been going there for years, thank you VW Encinitas.
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by Emilie.Giolzetti
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ricardo
Jul 08, 2026 -
Herman Cook Volkswagen responded
We're so grateful for your loyalty over the years! Thank you for recognizing Ricardo and the care he provides. Your continued business means the world to our HCVW team.
Excellent customer service, Renato was extremely
welcoming, knowledgeable, and professional. He is a valued asset to the dealership, and made the entire process a enjoyable one
I would also li
welcoming, knowledgeable, and professional. He is a valued asset to the dealership, and made the entire process a enjoyable one
I would also like to thank Carlo, who originally reached out to me about the vehicle, on his welcoming and prompt service.
All in all I can't say enough great things about the Cook Volkswagen dealership, and I attribute that level of service to the sales staff.
Thanks again for all your help, and God Bless.
Patrick.
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by WOLFFECAPITAL
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2026 -
Herman Cook Volkswagen responded
Thank you for sharing your experience! It’s wonderful to know our team was welcoming, knowledgeable, and professional throughout the process. We’ll be sure to pass your compliments along and look forward to assisting you again.
Always a great Customer Service.
Very accommodating and always feel like we’re well cared for I know our vehicle is in good hands with Herman Cook.
Very accommodating and always feel like we’re well cared for I know our vehicle is in good hands with Herman Cook.
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by SKEVERETT
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2026 -
Herman Cook Volkswagen responded
How wonderful to hear our team makes you feel so well cared for each time you visit. Thank you for continuing to choosing us for your Volkswagen service!
Since my car has less than 20,000 miles I feel like this
should’ve been under warranty.
should’ve been under warranty.
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by Mariela
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2026 -
Herman Cook Volkswagen responded
Thank you for your feedback. We completely understand your concern and know unexpected repairs can be frustrating. We truly appreciate your trust in our service team, and we're always here to help explain warranty coverage and answer any questions you may have.
The Service Dept is always taking care of business, my
2015 TDI Passat runs better every time I get it back from being serviced have i
2015 TDI Passat runs better every time I get it back from being serviced have i
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by FOX.J.RUSSELL
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2026 -
Herman Cook Volkswagen responded
Thank you for the 5-star review. We’re glad to hear our service department keeps your Passat running stronger with each visit! We’ll pass along your feedback to the team.
They seem to care about my satisfaction.
They always do a thorough job. They are good about providing me with transportation while my car is being serviced. I do feel they shouldn’t charge m
They always do a thorough job. They are good about providing me with transportation while my car is being serviced. I do feel they shouldn’t charge me for a rental but other than that they are very good to deal with
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by dr.nickdrnick
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2026 -
Herman Cook Volkswagen responded
We appreciate your 5-star review! Knowing you feel we care about your satisfaction means so much to us. Thank you as well for sharing your thoughts about the rental vehicle—we value your feedback and appreciate you trusting us with your Volkswagen.
They were quick and friendly to work with and we didn’t
feel like they were trying to cheat us on the prices.
feel like they were trying to cheat us on the prices.
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by erinroland
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
Herman Cook Volkswagen responded
Thank you for trusting us with your Volkswagen Tiguan. We’re glad our team provided quick, friendly service and that our pricing felt fair. Please reach out if you need anything else.
Good price, and great service, nice customer service.
Keep the car clean . Waiting time is not bad.
Keep the car clean . Waiting time is not bad.
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by SPMARCUS
Verified Customer
Verified Customer
Service Price Transparency
Jun 23, 2026 -
Herman Cook Volkswagen responded
It’s great to hear our team provided helpful customer service, kept your car clean, and offered competitive pricing with reasonable wait times. Thanks for sharing your five-star experience. We look forward to welcoming you back.
They were very helpful and worked with me on getting my
car repair. I have no complaints
car repair. I have no complaints
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by JEANETTEMAIL33
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Caroline Housgard
Jun 18, 2026 -
Herman Cook Volkswagen responded
Thank you for highlighting how helpful our team was during your service experience. We appreciate you taking the time to share your positive feedback. Please reach out when you need any service assistance down the road.
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