Eric Bukhari | Page 11

Pleasantly Enjoyable I had a pleasant experience buying my Subaru Forester at Brown's. Eric Bukhari was not only professional, knowledgeable and straight forward, his dem I had a pleasant experience buying my Subaru Forester at Brown's. Eric Bukhari was not only professional, knowledgeable and straight forward, his demeanor was calming and with no pressure. Eric made buying my new Subaru Forester a pleasant experience. I would recommend Eric if you are looking for a no hassle new car buying experience. Thanks Eric for a great day and a beautiful car!! PS: Patrick Hall, General Manager and Patrick Gulley, Finance Director, were both great!! More

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Simplest and most enjoyable buy/trade process to date! I had a great experience buying my STI at Browns. Everything was straight forward, they knew what I wanted to pay and what I wanted for my trade and w I had a great experience buying my STI at Browns. Everything was straight forward, they knew what I wanted to pay and what I wanted for my trade and we worked a deal that left me happy with the price and them enough room to keep the lights on. The sales guy Eric was very nice and wasn't at all pushy towards a more expensive car. They even swapped the bumper from another car of same make/color so I didn't have to deal with any paint repair on a brand new car (there was a small chip in the paint on the rear bumper). Great experience all over. I'd visit them again! More

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Best experience with new car purchase This dealership understands customer service. No high pressure sales games, straight forward, great price, and I was out the door with my new car unde This dealership understands customer service. No high pressure sales games, straight forward, great price, and I was out the door with my new car under an hour. My sales rep, Eric Bukhari was fantastic! He made buying a new car very easy and painless. I visited a total of 3 Subaru dealerships, Eric was by far the most straight forward and easy to deal with. He never pressured me and he let me go through my research process. If you are looking for a Subaru, this dealership is worth the visit. More

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We have bought two cars from this dealership within a year: one for me and one for my husband. We are very happy with the service and the prices we paid. The sales people are very friendly and we would r year: one for me and one for my husband. We are very happy with the service and the prices we paid. The sales people are very friendly and we would recommend the dealership to our friends. More

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Mr. Eric Bukhari, and the entire team are a class act, with the right neighborhood service touch. I stopped yesterday, close to closing time. From the young men that first assisted me, and promptly began with the right neighborhood service touch. I stopped yesterday, close to closing time. From the young men that first assisted me, and promptly began to take care of preliminary paperwork, to Mr. Bukhari, and the management team, they provided professional service with integrity. They offered me a fair deal and honored the strategic partnership that they have with USAA. I will make sure that my veteran colleagues become aware of the type of top notch service they can expect from Brown's Manassas Subaru. It was worth the drive to Manassas! More

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Eric was excellent. He honored his word on price, explained all the options and their cost, and handled all the details efficiently. A very professional business experience. explained all the options and their cost, and handled all the details efficiently. A very professional business experience. More

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Here is what I sent to the dealership manager: I was at Here is what I sent to the dealership manager: I was at your dealership last night to purchase a new Subaru and I wanted to share some of my thoughts Here is what I sent to the dealership manager: I was at your dealership last night to purchase a new Subaru and I wanted to share some of my thoughts about my experience. First, I have never had a more pleasant buying experience. Your staff are the reason why. My salesman, Eric, was absolutely, positively phenomenal. His professionalism and knowledge are rare in your industry and he exudes confidence. Please commend him as he was the main contributor to my outstanding buying experience. I was also like to praise Dmitry (sp), your used car and business manager. I enjoyed speaking with him and he was extremely polite, efficient and professional. While I did not meet your detailing staff, I did witness a gentleman detail our car who obviously takes great pride in his work and has great attention to detail. Rest assured that I will be giving your staff and dealership all "10's" on my survey from Subaru. I will also be more than happy to refer anyone I know looking for a new car to your dealership. Thanks for the great experience and thanks for the way you do business! More

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Dealer advertising practices inaccurate then adds Dealer advertising practices inaccurate then adds disclaimers to cover themselves. ,once you sign it's too late! Make sure what is advertised is what Dealer advertising practices inaccurate then adds disclaimers to cover themselves. ,once you sign it's too late! Make sure what is advertised is what you are receiving IE A EX is an EX not a LX or options are randomly listed. No car has any scratches or dings until you get there and look at it. Look closely at entire car for 15 or twenty minutes in daylight and inot in the rain. If car is dirty ask for it to be cleaned before signing. More

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Having the usual fervent dislike of car dealers because of the way the customer is set upon at a "typical" car store, I was prepared for Brown's Manassas Subaru to live down to that very low stan of the way the customer is set upon at a "typical" car store, I was prepared for Brown's Manassas Subaru to live down to that very low standard. Boy, was I wrong. I know of only one other dealership in the Washington area that explicitly tries to treat its customers like friends and family, and for that precise reason I've done business exclusively with that dealership in purchasing perhaps a dozen cars (all Volvos) for myself and my four kids over past 20 years. When I decided to try a Subaru, I was quite reluctant because I figured I was throwing myself back into the bad old ocean of car dealer sharks instead of working with my safe and comfortable Volvo dealership. But in truth, every single person I met at Brown's Subaru, including both sales managers and the general manager, treated me with the same courtesy, respect and professionalism that I had come to value so highly at my Volvo dealership. Indeed, in some ways I was treated even better! And though I place more value on how I'm treated than a few dollars one way or the other on the actual price of the vehicle, in fact the price for the car was absolutely the best I found in the entire area. All of this was true even for finance guy (you know, the one who sells you all those expensive aftermarket goodies like dent and fabric protection, extended warranties, etc.). He was well-mannered and professional, and offered excellent prices on these items, with complete transparency and no pressure. I know because I shopped his prices against other Subaru dealers and even against my "customer for life" Volvo dealership, and Brown's gave me a much better deal. Having been prepared for the usual "what can we do to earn your business tonight" pressure that you get at the normal greasy, sleazy car dealership, I couldn't have been more shocked, or more pleasantly surprised. Here's the bottom line: If you need to buy a car, and you want to do it in a peaceful, friendly, zero pressure environment from folks who treat you with kindness and respect, who try to give you an honest and reasonable deal, and who simply won't stop until you are satisfied that you've gotten exactly what you want, you will find yourself right at home at Brown's. As a lawyer with more than 40 years of practice under my belt, I'm a hard person to please, let alone impress. But I was impressed by Brown's. More

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In June I was looking to purchase a used Toyota Highlander Hybrid and found several on the internet that would meet my needs. I then sent a detailed request for information to the eight dealerships Highlander Hybrid and found several on the internet that would meet my needs. I then sent a detailed request for information to the eight dealerships that had viable vehicles. Eric was by far the most professional and business like response out of the group. I then drove form NC to VA the next day, the vehicle was as promised, we negotiated very quickly to a fair price and my family and I were off in under half a days time. Four months later the vehicle is still superb, all the paperwork came through as promised, and I only wish that we lived closer to the dealership where Eric works so it would be easier to purchase our next car from him as well. Thank you Eric! Best regards, Dennis Gatts More

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