Eric Burnheimer

I purchased a used 2016 Nissan Pickup characterized as a “Unicorn” by my salesperson, Eric Burnheimer, backed up by General Sales Manager Christopher Genest, due to its condition and low mileage (just under “Unicorn” by my salesperson, Eric Burnheimer, backed up by General Sales Manager Christopher Genest, due to its condition and low mileage (just under 44k miles) and its “Certified Used” status and warranty. Taking it for test drive, I was impressed and noticed that a set of very nice WeatheTech floor mats were installed. There was also a large packet which contained the warranty and certified program information. After being kept for over 5 hours of the back and forth and “let me go check on this” routines, in which never once were the floor mats discussed and the “exhaustive” certified inspections that were done to make sure the truck was a “unicorn “ we finally came to an accord and arrangements were made to come back with my trade and allow for them to detail the truck. Happy with my new purchase, I headed home and immediately had to go to out of state to help take care of our elderly mother twice in March and April; about a 260-mile round trip. On returning near the expiration of my temporary plates, I went to South Portland city hall to register my truck. While standing in line, I had a chance to really study the line-by-line sales agreement to notice that I had been charged $450.00 for floor mats…you know, the floor mats that had already been IN the car before I took it for a test drive and of which no mention was made of any kind of the mats being an option or additional cost! The additional indignity to this bait and switch was the fact that not only was I going to pay tax on these floor mats, but they had also been worked into the loan so now I’ll also be paying interest on them. I figure that if they had also soaked me for undercoating and clearcoat, they both would have hit the 1975 hall of fame hat trick for the shady salesperson of yore. I then noticed that none of the paperwork on the warranty or certified used coverage was nowhere to be found in the vehicle after getting it home. I utilized the help of the Maine Attorney General’s Office Consumer Law Guide and sent a letter by email to both Eric Burnheimer and Christopher Genest specifically describing the issue the remedy sought, the paperwork that was removed prior to accepting the truck and a clearly specific request for a written response; neither of which I ever received. I did get a call from Eric Burnheimer which I had not asked for instead of a written response. I have been working with a local law firm since to try and find relief. Fast forward to this Thursday while I was at least getting a free oil change at the dealership….another humble brag of Berlin City of free changes for a year….on checking out, I was advised both rear axle seals and bearings would need to be replaced as they were leaking “heavily”….something that was not identified on the sterling inspection I was presented with on purchasing the truck. Although I was promised full coverage through the certified used program, and because the paperwork and warranty information was removed before I took owenerahip and never provided as asked, it was certainly convenient that my mileage of 53 thousand miles just put me out of coverage and the entire repair would be out of pocket for a tidy sum of $3,872.00. To add insult to injury, my salesperson Mr. Burnheimer was helping a nice elderly women get her car serviced (who knows at what cost) and wouldn’t even make eye contact as he could certainly hear the conversation taking place between the service rep and I. Now I have a truck that is not fit to drive at a time I can’t be without one, you know, because someone has to pay for those floor mats….and travel to Massachusetts to provide family medical care. This experience has, by far, been the single worst experience in a dealership and car purchase ever. Frankly, I would r More

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Professional,very helpful Eric looked for the best deal for me.I am very happy with my new car. for me.I am very happy with my new car. More

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I called ahead and asked specific questions about payment via personal check and a particular car I was interested in, before driving an hour and a half to the dealership. Turns out they are not being up fr via personal check and a particular car I was interested in, before driving an hour and a half to the dealership. Turns out they are not being up front about pricing - not only is there no negotiating anymore, they have added addendums - extra money on top of sticker price - to new cars! A LOT! My plan was to buy a new car that day, and while I did eventually drive away in a new car (not the one I had come to see), my experience was very unsatisfactory. The sales manager was rude and even though I had been told on the phone they would accept my check with no problem (I told them they could call the bank to verify funds), they threatened to hold the registration papers until it cleared. When I objected, he relented - but then leaned forward and said "if that check doesn't clear, I am coming after that car" - and he did not say it nicely at all! I felt discriminated against as a woman buying her own car (I purposely left my husband at home), and the entire experience left me upset and angry. While the salesman I dealt with was really wonderful, this sales manager was a jerk. Terrible customer service on his part. More

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