Eric DeBruin | Page 4

Salesman Eric DeBruin is excellent at Elco I'm a car guy. I build cars and I build aircraft and i consider myself very knowledgeable about mechanical things. I have bought two vehicles from Eri I'm a car guy. I build cars and I build aircraft and i consider myself very knowledgeable about mechanical things. I have bought two vehicles from Eric DeBruin at Elco Chevrolet and both experiences were excellent. The first vehicle was in 2010 Silverado. This was a great truck and great experience. The second time, I went back to Eric because he is very knowledgeable and worked with us to get the best price. The second vehicle was a Cadillac Escalade. We were originally looking for a Tahoe and Eric showed us the Cadillac. He showed us the differences between the two and amazingly the Cadillac was cheaper. I appreciate Eric's extensive knowledge about the products he sells and he is up to speed and up to date on almost all service bulletins. Eric knew the answers to my very technical questions without having to look them up or ask for assistance. The reason I went with a used vehicle from Eric was because I knew that some new designs have issues. Eric was extremely knowledgeable and knew of the same issues. I appreciate that Eric is a car guy, a veteran, and NDT certified (which means non-destructive testing). I consider him a new friend. I typically do not like buying from dealers nor do I like salesman, but Eric has convinced me otherwise. If you choose to look at vehicles at Elco ask for Eric De Bruin and tell him that Matt with the Cadillac sent you. As far as customer service goes Eric has went above and beyond. There were no issues with the Silverado. The Cadillac Escalade needed some work after we purchased it. Also there were some number issues on our paperwork. Eric took care of both of these issues after the fact. I have not worked with any sales agents that have fixed a problem when they didnt have to do so. I recommend Elco Chevrolet to all my friends and feel strongly enough to write about it here. More

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On the first time visit we purchased an 'AS IS' vehicle for my 16 year old. There was a known issue with the check engine light and I was assured this would be taken care of even though it was a final sal for my 16 year old. There was a known issue with the check engine light and I was assured this would be taken care of even though it was a final sale. The particular code causing this has a pretty long laundry list of items to check in certain order and required a bit of back and forth with the vehicle as that list was run through, but we were fine with this. Upon our third visit however the service department folks really started to worry not only about this issue but a couple of other unforeseen issue related to the vehicle. At this point the folks at ELCO offered my family a full credit of the cost of the vehicle. They most certainly didn't have to offer this at all due to how the purchase was made. And being the standard consumer that I am I was quite surprised at the offer and that I had not requested or even pleaded the case on this. We came beck within the next day picked out different vehicle and are very happen with the decision. The ELCO staff, especially Eric and Tony, went the extra mile to make sure we all were happy with the outcome. I am very pleased over all and would not only recommend ELCO to friends but they will for sure be the first place I go to when ready to purchase used or new. Wish you folks had a closer South County location near me, hint, hint!!!!! Signed 'the great Celica / Eclipse swap' :) More

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Excellent service and help from Eric. He went the extra mile including walking us through every step of the purchase including taking us to the repair department, explaining the warrenty and introducing us mile including walking us through every step of the purchase including taking us to the repair department, explaining the warrenty and introducing us to the finance person. He help us in the sale of our old car at the last minute. No high pr4esuure just good salesman ship. He's Intelligent and very friendly and knowledgeable. eric knew when my wife was too tired to make a decision and suggested we take the car overnight before making deciding. after buying the car he took the time to explain all the features of the new Cadillac. More

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