Eric Gonzales

I've filed a complaint with consumer affairs. Poor communication On September 10, 2026, I dropped off my 2021 Hyundai Santa Fe at Lithia Hyundai. I explained to the front desk that my car will no Poor communication On September 10, 2026, I dropped off my 2021 Hyundai Santa Fe at Lithia Hyundai. I explained to the front desk that my car will not accelerate past 20 mph; when I press the gas, it only revs. The only way to get it driving normally again is to turn the car off and restart it. I also told the service person that there is a recall for this exact issue. He said he would look it up and ask Hyundai whether they would honor the recall for my vehicle. Since that day, reaching anyone by phone or text has been extremely difficult. I called Lithia Hyundai on the following dates: September 22 (2 times), September 24 (5 times), September 25 (1 time), October 1 (2 times), October 3 (1 time), October 5 (2 times), October 7 (4 times), and October 8 (1 time) — a total of 18 attempts. On one occasion, I finally reached a woman who had to track down someone else just to tell me that 'my car is a mystery' and that it had 'either a transmission issue or a fuel issue.' Another time, the sales department answered and said they would walk over to the service department to leave a message for someone to call me back. I never received that call back. If you review the text messages from your number (432-286-4310), you will see that I received no updates at all until October 7, when I was finally told the car needed a transmission flush. It took 27 days to receive a single solid update. The OBD scan itself, including diagnosis, takes only 30 minutes to an hour, and a transmission flush is a same-day repair. Yet from October 7 through October 13, there was nothing but back-and-forth texting. During More

by FEKABOO7 Verified Customer Verified Customer

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I had a warranty issue with a vehicle I purchased and was told they needed it for a week Then I was told by Eric that it was just to diagnose it. He was very short with me to the point of being rude. It took told they needed it for a week Then I was told by Eric that it was just to diagnose it. He was very short with me to the point of being rude. It took several phone calls to my sales person and his general manager to get my vehicle fixed. I was without it for 3 weeks. I was very unhappy it took all it did to get my vehicle fixed More

by Mdick300 Verified Customer Verified Customer

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Very difficult to get ahold of anyone, all day long, automated system is a big no no automated system is a big no no More

by JESSER.647 Verified Customer Verified Customer

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Extremely poor, basically nonexistent communication Car was untouched for almost 2 weeks without an update was untouched for almost 2 weeks without an update More

by cid.charlie Verified Customer Verified Customer

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Very good Excellent service well good communication and clean atmosphere The dealership is awesome. Customer service was awesome as well, everyone was so nice and polite. I will recommend this dealership t clean atmosphere The dealership is awesome. Customer service was awesome as well, everyone was so nice and polite. I will recommend this dealership to everyone i know. More

by deannhernandez1 Verified Customer Verified Customer

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Good service,ease of use High five ? ??? good service,no problems I put in enough!!! xxxxxxxx ??? good service,no problems I put in enough!!! xxxxxxxx More

by BIGTME44 Verified Customer Verified Customer

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I dropped my car off at 7:30 to get serviced, and left it for the day. I tried calling at least 10 times throughout the day to touch base and no one answered or returned a call. I was going to be after hours for the day. I tried calling at least 10 times throughout the day to touch base and no one answered or returned a call. I was going to be after hours to pick it up and though Eric was there, the tech did not reset my oil life or check my tire pressures that I specifically needed. I was leaving on a 2000 mile trip and needed my vehicle ready. 200 miles down the road my low engine oil light came on and no one has returned that call either. It's really disgraceful. More

by QHSWEETHEART Verified Customer Verified Customer

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I was greeted within one minute of walking into the dealership. They got my car in right away for the oil change. I was there maybe 30 minutes. Great overall experience. dealership. They got my car in right away for the oil change. I was there maybe 30 minutes. Great overall experience. More

by Cshaver1972 Verified Customer Verified Customer

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They do a great job when I bring my car to have it serviced. I would recommend my family and friends to come there. serviced. I would recommend my family and friends to come there. More

by DEBBIEASHWORTH12 Verified Customer Verified Customer

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The best Good service, always with the sense of responsibility that characterizes this type of business. responsibility that characterizes this type of business. More

by joseluishernandezmoya99 Verified Customer Verified Customer

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