Eric Gonzales

Low rating due to having to wait almost 2 months to get my car in the shop. The part arrived to your shop but I was never called for an appointment to have the repair done. I had to be the one to show up t my car in the shop. The part arrived to your shop but I was never called for an appointment to have the repair done. I had to be the one to show up to the store and get it set up. More

by ORLANDOBONNEY Verified Customer Verified Customer

Report | Print

We usually would use the Lubbock Hyundai. But with the quick service and great communication, plus it is closer, we will continue to do business here in odessa. Eric is a great service rep! But with the quick service and great communication, plus it is closer, we will continue to do business here in odessa. Eric is a great service rep! Very helpful and great customer rapport. More

by appointment+4328944317 Verified Customer Verified Customer

Report | Print

Lack of integrity, lack of professionalism and lack of leadership. I was forced to pay for parts and services that did not correct the issue. My vehicle was down for months. leadership. I was forced to pay for parts and services that did not correct the issue. My vehicle was down for months. More

by mattriello Verified Customer Verified Customer

Report | Print

Fixed all outstanding recalls etc. Got my auto brights to work. Setring in computer means nothing if controls in stem arent right. Confusing Got my auto brights to work. Setring in computer means nothing if controls in stem arent right. Confusing More

by japrice61 Verified Customer Verified Customer

Report | Print

Friendly atmosphere, great service. A little timely but not too bad. Wish the sales people would have came and introduced themselves to me while I was in service instead of texting me. A little timely but not too bad. Wish the sales people would have came and introduced themselves to me while I was in service instead of texting me. Dealership was clean and well maintained. More

by joshuamortonlee Verified Customer Verified Customer

Report | Print

Made an appointment got there on time was assisted by Eric had my oil changed on time. Thank you Eric Eric had my oil changed on time. Thank you Eric More

by ROBERTOCHOA Verified Customer Verified Customer

Report | Print

In an out quick. . Had to reschedule a missed appointment and they rescheduled me for next day and still I was in an out super quick!! . Had to reschedule a missed appointment and they rescheduled me for next day and still I was in an out super quick!! More

by BECKYSEGOVIA12 Verified Customer Verified Customer

Report | Print

Friendly He got everything I needed taken care of on a super busy day. He was attentive and kind. Thanks super busy day. He was attentive and kind. Thanks More

by NANCY52989 Verified Customer Verified Customer

Report | Print

Great experience! Eric Gonzales was helpful, professional, and made everything easy. Highly recommend! Great experience! Eric Gonzales was helpful, professional, and m Eric Gonzales was helpful, professional, and made everything easy. Highly recommend! Great experience! Eric Gonzales was helpful, professional, and made everything easy. Highly recommend. Excellent customer service! More

by ELKINDAZ Verified Customer Verified Customer

Report | Print

Poor communication Cannot reach anyone by phone Had to take off work to meet with a Manager Wrong Diagnosis Had car for way too long Didn't put oil back I. Vehicle they used to diagnosis issue that I told take off work to meet with a Manager Wrong Diagnosis Had car for way too long Didn't put oil back I. Vehicle they used to diagnosis issue that I told them it was to start with More

by melruckman.68 Verified Customer Verified Customer

Report | Print