Eric Gonzales | Page 2

Had my vehicle for over 9 months, charged me for a service that they didn't fix, I brought it back to have them fix it, they added another $1300 to the cost of repair. I don't recommend this business. service that they didn't fix, I brought it back to have them fix it, they added another $1300 to the cost of repair. I don't recommend this business. More

by JEREMY_R_JAMES Verified Customer Verified Customer

Print

Experience was great had no issues everything was fast. Great communication with Eric. I'm very pleased Great communication with Eric. I'm very pleased More

by Brian290567 Verified Customer Verified Customer

Print

Would have rated a 5 but service techs forgot to check tire pressure Tire pressure not checked tire pressure Tire pressure not checked More

by galleged Verified Customer Verified Customer

Print

Would have rated a 5 but service techs forgot to check tire pressure Tire pressure not checked tire pressure Tire pressure not checked More

by galleged Verified Customer Verified Customer

Print

Everything was okay except it took almost 24 hrs to speak with a live person to learn the status of the repair. I realize that Eric was the only service manager, he needs some type of support to provide time with a live person to learn the status of the repair. I realize that Eric was the only service manager, he needs some type of support to provide timely responses. More

by DRW520 Verified Customer Verified Customer

Print

Low rating due to having to wait almost 2 months to get my car in the shop. The part arrived to your shop but I was never called for an appointment to have the repair done. I had to be the one to show up t my car in the shop. The part arrived to your shop but I was never called for an appointment to have the repair done. I had to be the one to show up to the store and get it set up. More

by ORLANDOBONNEY Verified Customer Verified Customer

Print

We usually would use the Lubbock Hyundai. But with the quick service and great communication, plus it is closer, we will continue to do business here in odessa. Eric is a great service rep! But with the quick service and great communication, plus it is closer, we will continue to do business here in odessa. Eric is a great service rep! Very helpful and great customer rapport. More

by appointment+4328944317 Verified Customer Verified Customer

Print

Lack of integrity, lack of professionalism and lack of leadership. I was forced to pay for parts and services that did not correct the issue. My vehicle was down for months. leadership. I was forced to pay for parts and services that did not correct the issue. My vehicle was down for months. More

by mattriello Verified Customer Verified Customer

Print

Fixed all outstanding recalls etc. Got my auto brights to work. Setring in computer means nothing if controls in stem arent right. Confusing Got my auto brights to work. Setring in computer means nothing if controls in stem arent right. Confusing More

by japrice61 Verified Customer Verified Customer

Print

Friendly atmosphere, great service. A little timely but not too bad. Wish the sales people would have came and introduced themselves to me while I was in service instead of texting me. A little timely but not too bad. Wish the sales people would have came and introduced themselves to me while I was in service instead of texting me. Dealership was clean and well maintained. More

by joshuamortonlee Verified Customer Verified Customer

Print