Eric Gonzales
Eric Gonzales at Lithia Hyundai of Odessa

Eric Gonzales | Page 2

Service Advisor - Se Habla Espanol

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.2
237 Reviews
4.2

237 Reviews

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237 Reviews of Eric Gonzales

September 23, 2026

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Employee Rating

I didn't get the optimum service that I expected this time. The reason for the average rating. More

by eakortia
Recommend Dealer
Yes

Other Employees Tagged: Eric Gonzales

September 19, 2026

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Employee Rating

Eric does a great job. Since you started making appointments, it’s been fast and easy to get my oil changed. More

by CINDY7H
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

September 19, 2026

Dealership Rating
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They wanted to charge $250 to check my vehicle when it just needed new tires.. More

by VALEYVA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

September 17, 2026

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Very thorough and detailed regarding the service of my car. They kept me updated on the progress throughout the day. I was very pleased with their work and professional service. More

by FALCONT555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 15, 2026

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front desk under staffed The service desk is very understaffed. They do not pick up the phone and was not told what was wrong with my car only in email. No phone call. More

by TITAFDEZ3612
Recommend Dealer
No

Other Employees Tagged: Eric Gonzales

September 12, 2026

Dealership Rating
Employee Rating

I feel relax while waiting for my car ? ? The waiting room has some amenities like drinks ?? and popcorn ?? More

by nelsonnabua
Recommend Dealer
Yes

Other Employees Tagged: Eric Gonzales

September 12, 2026

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Employee Rating

I always enjoy the coffee and chips while waiting for my car I like the popcorn and free water More

by nelsonnabua
Recommend Dealer
Yes

Other Employees Tagged: Eric Gonzales

September 12, 2026

Dealership Rating
Employee Rating

Couldn't reach service department, multiple calls for days unresponsive Took 3 days to do a scheduled service, then they said they couldn't find my reservation More

by Frubieh
Recommend Dealer
No

Other Employees Tagged: Eric Gonzales

September 11, 2026

Dealership Rating
Employee Rating

Able to get my oil change and update on my car in an hour! Super happy ?? More

by LIBBYKIRBY1
Recommend Dealer
Yes

Other Employees Tagged: Eric Gonzales

September 10, 2026

Dealership Rating
Employee Rating

Poor lack of help ? ? Unprofessional, I did not get the help.I needed. Even when I did, I expect to be turned down to get the help when it was not my fault.It was in the More

by bertarubio81
Recommend Dealer
No

Other Employees Tagged: Eric Gonzales

Sep 10, 2026

bertarubio81 responded

Even when i didnt expect to get turned down i gotturned from any help

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