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Eric Gonzales
Eric Gonzales at Lithia Hyundai of Odessa

Eric Gonzales

Service Advisor - Se Habla Espanol

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.3
92 Reviews
4.3

92 Reviews

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92 Reviews of Eric Gonzales

July 01, 2025

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Employee Rating

Very friendly and professional. The work was completed very quickly. The experience was A plus from start to finish. More

by Byrdmeister
Recommend Dealer
Yes

Other Employees Tagged: Eric Gonzales

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June 27, 2025

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Great Customer Service! Eric was very friendly and courteous., Service department let me know exactly what was needed for my car . And was given options on how to go about More

by DONNADIAZ999
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse

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Jun 30, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience with Eric and our service department. It’s wonderful to hear that you felt informed and supported throughout your visit, and that having options made the process easier for you. Your feedback is truly appreciated.

June 27, 2025

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Quick and easy to set up the appointment. Brought the car in for an electrical check and possible alternator change. Was called after assessment to find out that the car battery is the prob More

by Buford
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse

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Jun 30, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your experience, Buford. It's wonderful to hear that the appointment process was smooth and that the team was able to quickly identify and resolve the issue with your car. Your kind words about the service manager and repairman are greatly appreciated.

June 25, 2025

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I am glad I purchased my Santa Fe in Odessa at Lethia. Very helpful and friendly people. More

by PAULHARST
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Recommend Dealer
Yes
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Jun 30, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and for choosing Lithia Hyundai of Odessa for your Santa Fe purchase. It's wonderful to hear that you found the team helpful and friendly, and your feedback is truly appreciated.

June 24, 2025

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This dealership has friendly and helpful staff. They are professional and attentive to every car need. More

by 13KRISTENSHERWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse , Kristine Campbell, Alec Morales

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Jun 30, 2025

Lithia Hyundai of Odessa responded

Thank you so much for sharing your kind words and for recognizing the team’s professionalism and attentiveness. It’s wonderful to hear that you had a positive experience and felt well taken care of during your visit.

June 24, 2025

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The waiting room was nice and convenient. Wait time was bad. Employees were attentive and polite. More

by JERELOZA0401
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kristine Campbell, Richardo Fuentes

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Jun 25, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your feedback and for noting the comfort of our waiting room, as well as the attentiveness and politeness of our team. We appreciate your patience regarding the wait time and are glad that other aspects of your visit were positive.

June 20, 2025

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Amazing super great professional nice customer service cleanness. Maintain care appreciate appearance accuracy time satisfaction More

by m.martinez0628853
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Recommend Dealer
Yes
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Jun 23, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing such positive feedback about your experience. It’s wonderful to know that the professionalism, cleanliness, and attention to detail stood out during your visit. Your appreciation means a lot to the team at Lithia Hyundai of Odessa.

June 20, 2025

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I had a friendly and excellent service representative who was able to help me very quickly. They offered a warm atmosphere while I waited for my oil change More

by WEBRACER532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Bettis , Kristine Campbell

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Jun 23, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your experience and highlighting the friendly and efficient service you received. It’s wonderful to know that the atmosphere was welcoming and that your visit went smoothly. Your feedback is greatly appreciated by the team.

June 18, 2025

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10/10 service. everyone was super helpful & understanding with my situation. great service , will recommend More

by ALLURA.MILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse , Kristine Campbell, Alec Morales

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Jun 18, 2025

Lithia Hyundai of Odessa responded

Thank you so much for your kind words and recommendation. It's wonderful to hear that our team was able to provide helpful and understanding service during your visit. We're grateful for your feedback and support.

June 18, 2025

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Employee Rating

Went in for recall service and everyone was very professional went ahead and got some service work done while I was there with no problems will go back again More

by kdietderich1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Morse

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Jun 23, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your experience and for choosing us for your recall service and additional work. It’s wonderful to hear that our team provided professional service and that everything went smoothly during your visit. Your feedback is greatly appreciated.

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