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Eric Gonzales

Overview Reviews (229)

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Eric Gonzales

Eric Gonzales | Page 11

Service Advisor - Se Habla Espanol

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.2

229 Reviews

Overview Reviews (229)

4.2

229 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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229 Reviews of Eric Gonzales

December 09, 2025

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Employee Rating

Long wait time for service. Eric was good, but the people answering the phones with service gave me different estimates on wait time. Eric was good, but the people answering the phones with service gave me different estimates on wait time. More

by WALKERTXAMANDA

Verified Customer

Recommend Dealer

Other Employees Tagged: Eric Gonzales

December 03, 2025

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Employee Rating

Very good customer service nice waiting room with two tv Wouldn't go anywhere else good service. Wouldn't go anywhere else good service. More

by HOME3

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Eric Gonzales

December 02, 2025

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Employee Rating

5 hr wait for oil change and didn't get a window sticker with date or mileage to return and the car service interval wasn't reset either with date or mileage to return and the car service interval wasn't reset either More

by MIZZZ.E59

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

December 02, 2025

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Employee Rating

Good people, great job Good advice for any costumer and fast service for all. (Tanks). fast service for all. (Tanks). More

by JULIO.HERNANDEZVZW

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 03, 2025 -

Lithia Hyundai of Odessa responded

Thank you so much for your kind words and positive feedback. It’s wonderful to know you had a great experience with our team and found the service prompt and helpful. Your satisfaction means a lot to us.

November 28, 2025

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Employee Rating

Took too long and the customer service was lacking, looked like the guy didn't wanna be there, and they even forgot to reset the oil in the cluster. Poor experience over all. looked like the guy didn't wanna be there, and they even forgot to reset the oil in the cluster. Poor experience over all. More

by TENROCHA360

Verified Customer

Recommend Dealer

Other Employees Tagged: Eric Gonzales

Dec 01, 2025 -

Lithia Hyundai of Odessa responded

We are extremely sorry to hear about this and sorry to disappoint a customer/client. Please reach out to us at (432) 614-0345 as we want to hear your concerns and address them in the most suitable way. We look forward to hearing from you.

November 18, 2025

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I like the service and they always there for all the questions I have, very nice questions I have, very nice More

by Laura Aguilar Galarza

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse

Nov 20, 2025 -

Lithia Hyundai of Odessa responded

Thank you so much for sharing your positive experience and kind words. It's wonderful to know that you feel supported and well taken care of during your visits. Your feedback means a lot to the team.

November 11, 2025

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Employee Rating

Took the car at 9 am for only oil change and tire rotation and it took them 7 hours to have it ready. Requested to get new tires and Eric says it will be done next morning. I went to pick up my car a rotation and it took them 7 hours to have it ready. Requested to get new tires and Eric says it will be done next morning. I went to pick up my car around 1 pm next day and Eric did not pass the request to other employees so the tires never got installed. Poor management out there More

by Barretoaeg

Verified Customer

Recommend Dealer

Other Employees Tagged: Eric Gonzales

Nov 14, 2025 -

Lithia Hyundai of Odessa responded

We're sorry to hear that you didn't have a great experience. Please call us at (432) 614-0345 to let us know more about what happened.

November 07, 2025

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Employee Rating

Always take care of me They've always find a way to help out to take care of any issues that I may have and very friendly. I appreciate it thank you. out to take care of any issues that I may have and very friendly. I appreciate it thank you. More

by JMG201204

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Eric Gonzales

Nov 14, 2025 -

Lithia Hyundai of Odessa responded

Thank you so much for your kind words and continued trust. It’s wonderful to hear that you feel well taken care of and supported by our team. Your appreciation means a lot to everyone here at Lithia Hyundai of Odessa.

November 04, 2025

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The service was great and all of the employees were so nice and helpful! Great place to buy a car. nice and helpful! Great place to buy a car. More

by DJWHITMIRE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Bettis, Brian Smith, Kristopher Kilgore, Juan Rodiguez, Bryan Morse, Amy Cordova

Nov 07, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your experience and for the kind words about our team. It’s wonderful to hear that you enjoyed the service and felt welcomed during your visit. Your feedback is greatly appreciated.

November 02, 2025

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Employee Rating

Great people, great service. Got my car back sooner than expexted. Did keep me informed Got my car back sooner than expexted. Did keep me informed More

by SKYE3160

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bryan Morse

Nov 03, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and kind words. It’s wonderful to hear that our team kept you updated and that your car was ready ahead of schedule. Your feedback is truly appreciated.