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Eric Matte
Eric Matte at Hayes Dodge Chrysler Jeep Ram Lawrenceville
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Eric Matte

Service Advisor

Hayes Dodge Chrysler Jeep Ram Lawrenceville

719 Duluth Highway 120
Lawrenceville, GA 30046

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3 Reviews
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3 Reviews

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3 Reviews of Eric Matte

September 23, 2020

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Employee Rating

"They made me wait for 3 hours just for an oil change. I..."

- jeb0762000

They made me wait for 3 hours just for an oil change. I bought my car in this dealer and I do all maintenance here because I had a maintenance service insurance after the insurance expired they have taken 3 hours to do just the oil change in my last 2 services. I’m not going back to this dealer anymore. I wouldn’t recommend it

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Recommend Dealer
No

December 31, 2019

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Employee Rating

"Disappointing Service"

- Not Impressed

Took our vehicle in to have recall work performed. I called the service tech after returning home to ask a question and am still waiting on his return call (8 days later). After the work was done on the Evaporative Canister, we experienced problems with the Evap system (engine light came on). I took the car into another shop, who ran the diagnostic test (didn't even charge me for it) and told me the codes that came up. They referred me back to the dealership since we had just had the recall service completed. Interestingly enough, the dealership informed me that the "new" issue was not related to the previous work. They had no issue charging the diagnostic fee, explaining there was no way to "attach" it to the work from the recalls less than a week earlier. They then quoted a significantly higher price for the new work to be completed than other shops.....who had to purchase the part from the dealership. We will not be back to this dealership for any work and I can say I do not trust what they say/do.

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No

Other Employees Tagged: Charles Cox

April 26, 2017

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Employee Rating

"JP, The Car Whisperer"

- jeep17

Overall experience was great. JP was attentive to all our needs. He was very friendly, answered all our questions and was very patient. We were never left just sitting there alone wondering what was going on. He must of asked all the right questions or could read my mind, because I was very excited with the vehicle he picked out for me, it was perfect! It was like he could read my mind. "JP, The Car Whisperer!"

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Yes

Other Employees Tagged: JP Kim, Ernest Clarke

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