Eric Nugent | Page 2

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you, Kaylee. That is great to hear, especially on your first visit with us. I am glad the process was quick, easy, and efficient and that the first come first serve setup worked well for you. First impressions matter and I am glad we delivered a strong one. We truly appreciate you giving us the opportunity to earn your business. Looking forward to the next visit.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. I am glad Eric Nugent kept you well informed throughout the service process and that everything was completed in a timely manner. Communication like that makes a big difference, and I know he will appreciate the recognition. We truly appreciate you trusting our CDJR service team with your vehicle. Glad we could help.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

That means a lot to hear. I am glad our team delivered professional service that met and exceeded your expectations while also getting everything completed in a timely manner. We are blessed with great folks who work for us. We work hard to make each visit smooth, respectful, and efficient. We truly appreciate you trusting us with your vehicle. We appreciate the trust.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for continuing to come back to see us. It is great to hear Eric Nugent and the team consistently make your oil change visits friendly, helpful, and easy. Building that kind of dependable experience is exactly what keeps relationships strong over time. We truly appreciate the loyalty and the trust you place in our team. See you next time.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Happy Wife = Happy Life::)) I am glad to hear our team took great care of your wife’s Jeep Wrangler and that she left happy after her visit. Providing dependable service and making sure customers feel confident in the care of their vehicle is exactly what we work toward every day. We truly appreciate you trusting us with your service needs. Thanks again for choosing us.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for continuing to come back to see us. It means a lot to know Joel and Liz continue to take outstanding care of you and that our service team consistently delivers the level of attention you deserve. We are truly blessed with a great group of people who focus on listening, communicating clearly, and making every visit a positive one, which reflects the heart behind our Polk Promise. We never take that kind of loyalty for granted and truly appreciate the relationship we have built with you

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you, Alan. I am glad our team was able to walk through your oil service, backup braking questions, and the possible recall with clear answers. Good communication matters, especially when it comes to your vehicle. We appreciate you trusting us and are always here when you need us.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for making that drive and for the trust you have shown us over the years, that truly means a lot. Choosing to travel 45 minutes to an hour says everything about the relationship, and Joel Gomez has absolutely earned that kind of loyalty. He cares deeply about people and consistently goes above and beyond, and I am proud to have him on our team. We are blessed with great people who understand that customer service is about relationships, not transactions, and we will keep working hard to make every trip worth it.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for the loyalty you have shown us over nearly 20 years, that kind of trust truly means a lot. I am glad to hear our service team continues to deliver courteous and professional care, and Eric Lunde has always done a great job taking care of people. We are blessed with a strong team and never take long-term relationships like yours for granted. Always here when you need us.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for the feedback. I am sorry the visit felt frustrating, especially when you are already dealing with a recall situation. Your time matters, and I understand how an hour wait for an oil change and a delay on parts would be disappointing. I do want to clarify one point for transparency. When it comes to recall repairs, we are required by Stellantis to complete safety recall work on unsold inventory before those vehicles can be sold, and to do so immediately when parts are available. That is part of our agreement with the manufacturer and not a decision we make locally. At times, that can impact parts availability across the entire dealer network, especially when supply is limited. That said, I completely understand how it feels from your side when you are waiting on parts for your own vehicle. We never want customers to feel like they are second in line, and I will continue working with our team to communicate timelines as clearly as possible and get parts installed as quickly as they become available. Thank you for your patience and for trusting us with your vehicle.