"My service Representative was Scott Deemer and he was..."
My service Representative was Scott Deemer and he was excellent I brought my vehicle in to get the oil change ,tires rotated and Front brakes changed and Scott took great care of me and also provided me an estimate of A little Damage that I have on my car and provided me with all the parts and exats prices so I can get everything together to put it in the shop.Thanks Peoria Nissan Dealership you all are the best.
"Everything was fine good people no pressure on sale..."
Everything was fine good people no pressure on sale straight forward just paperwork took too long . This while process became painful with all the mistakes.
"James explained everything in detail. My wait time was..."
James explained everything in detail. My wait time was minimal and I got my vehicle in record time. I will definitely come back for service.
"This place has been a mess from day one. Recently took my..."
This place has been a mess from day one. Recently took my car for the first oil change and tire rotation. I also explained my vehicle had the brake light come on and off at times. I told my service guy I will be going out of town and most likely back in town by closing time however he offered me to leave my keys at the front if I returned after services department was closed. I called around 5:30 PM left a message in his mailbox Informing him I would be late to please go ahead and leave the keys at the front. This was not done. It was 7:30PM and not only could they not locate my keys, I kept getting passed around the phone and talked about, how do I know? Because finally I had a guy get on the phone and ask, what’s going on, I heard your having issues with your car? What’s up? Well, what a professional answer to a frustrated vehicle owner. Finally he located my car and said ~your car had been done for a hot minute! Again, I am a customer not your friend! The right hand never knows what the left hand is doing. It happens time after time. Also, anytime I’ve taken my car in to the dealer previously, my vehicle would be washed and vacuumed. Nos such thing here.
"Tim Ianos, our sales associate, was amazing. He deserves..."
Tim Ianos, our sales associate, was amazing. He deserves 5+ stars. Sweet, knowledgeable & honest. In fact, we ended up buying our car based on his service & attention to detail. However, his sales manager was despicable & unethical. Wanted to rip up our deal/contract because we asked them for a trunk liner that usually comes standard. Crazy ask, right?! First time ever buying a car where they refused to fill up the gas tank. Said we already got too good of a deal. Real cheap, guy who is so forgettable I can’t even remember his name. Such a clown.
Other Employees Tagged:
"I took my 1992 ZX in for an oil change and an analysis of..."
I took my 1992 ZX in for an oil change and an analysis of an intermittent starter issue. Ken called back within a couple of hours about the starter issue. He said the starter checked out OK, but that the battery tested at 480 cca when it should be 600-650. So he recommended replacing the battery. Battery was 3.5 years old so I figured it was time to replace it. So they did. To the tune of $175. I picked up the car, and the radio didn't work. So I took it back. They had disconnected the power supply to the radio from the battery. Then they told me the positive battery cable was installed upside down, perhaps leading to the starter issue. Evidently they hadn't noticed that when they replaced the battery and re-installed the cable upside down again. They brought the car back out of the shop, popped the hood and all was good. But I questioned why I had to buy a new battery if the problem was an upside-down battery connection. No answer. So I asked that they put the old battery in the boot, since it seemed as though it wasn't the problem. Service advisor (Ken) said "do you want us to re-install the original battery?" "Yes". So they did. When it came back out of the shop, the old battery was installed with the cable upside down. So I had them take it back. Shortly thereafter, the service advisor came out and said his shop foreman said "we can't install it right-side-up because it will be too close to the firewall". This is a design from Nissan that came from the factory in 1992, and now it is a hazard? Me thinks they just wanted me to go away. Wish granted. I will never use Peoria Nissan again. Old battery back in, oil changed, 5 hours wasted at the dealership, and lesson learned.
"I have been at this dealership for many years, it used to..."
I have been at this dealership for many years, it used to be trustworthy, friendly, open minded, but things has changed, last owner is gone, new owner is in, the altitude of new people is not desirable. They tend to use deceptive tactics rather than workmanship.
Needless to say , I advice others to go elsewhere for more honesty especially in service department.
I never want to come back to Peoria Nissan for car repair again.
"They cancelled my maintenance contract without asking me..."
They cancelled my maintenance contract without asking me in order to get the money they wanted,so I ended up paying $1750
more than our agreed price of $9000 plus our trade-in. Underhanded!
"This company needs to be called out on their lies and bad..."
This company needs to be called out on their lies and bad business practices. I'll put this in all caps so that fraud Eric Olson can see it.
DON'T DO BUSINESS HERE! THESE PEOPLE ARE LAZY, LYING THIEVES!
Every dealership I've dealt with that trades in a vehicle will refund the left over Gap insurance. This lazy incompetent company that probably hire drop outs and put them in suits to make sleazy deals can't even do something as easy as filling out paperwork. They want you to do everything. Even when I traded in my vehicle they didn't do the work to get us with a bank. We had a car without a loan. So then they're calling us begging us to fill out the paperwork at the last minute. I swear, they don't know what they're doing: this is why they sell so fast because they'll sell a car but forget to do the loan work. Who operates like this? This place is garbage! And Eric Olson is a liar and thief.
Other Employees Tagged:
"Please take some classes on customer service. When a..."
Please take some classes on customer service. When a customer brings up a issue with the deal they were give , do not send them away with a " not our problem " answer. The right thing to do is sit down with them and come up with a solution. Eric , you cost your dealership a loyal customer. The general manager did end up trying to smooth things over the next day, but would only do so if I didnt write bad reviews. I decided to write them anyways. Advice for you Eric is to lose your attitude and understand that every single customer that brings business to you dealership are the ones that pay your salary.