Eric Ortega | Page 11

Once my car was towed to the dealership, they never called me. I called them two days later and they said they didn’t know my Jeep was on the lot and they didn’t have my number. Even though I did the p called me. I called them two days later and they said they didn’t know my Jeep was on the lot and they didn’t have my number. Even though I did the paperwork online and I’ve been there multiple times. They also lost my key fob. I asked did they look in the car for it and they said yes two weeks later they stated they found the key fob in the jeep. The communication is horrible when you call nobody calls you back nobody texts you back I had to show up in person twice to be able to talk to somebody. I would not go back there with my bicycle to fix. I would never buy a jeep from them again after buying two. It took 18 days to get my car back. Horrible horrible service and communication. More

by nols65 Verified Customer Verified Customer

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Great service. Got me in real quick. Work done efficiently. Listened to my concerns and did what was necessary to fix issues. Got me in real quick. Work done efficiently. Listened to my concerns and did what was necessary to fix issues. More

by Leeannatteo Verified Customer Verified Customer

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Andre has always been an excellent sales person and individual. Originally I was done buying vehicles from this location since being bought from Mancari. All due to the major inconsistencies and hea individual. Originally I was done buying vehicles from this location since being bought from Mancari. All due to the major inconsistencies and headaches from your shop. But Andre convinced me that things were getting better back there. So he deserves the thanks. More

by keithcollins170326 Verified Customer Verified Customer

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Very professional customer service friendly dealership where they treat you like family and that's important for me! where they treat you like family and that's important for me! More

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The young lady that worked with me was very helpful and polite! It was very fast service! polite! It was very fast service! More

by mnunez117 Verified Customer Verified Customer

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Easy to make an appointment and they were fast in service. My car is running smoothly service. My car is running smoothly More

by rlh0205 Verified Customer Verified Customer

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Everything was good respect, efficient honesty and fast the people inside they know what they doing the people inside they know what they doing More

by aguilaresteban09 Verified Customer Verified Customer

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I am very happy with the outstanding service every time I visit Berman CDJR!! Thank you for always taking care of my vehicle!! visit Berman CDJR!! Thank you for always taking care of my vehicle!! More

by neyda1225 Verified Customer Verified Customer

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I don’t normally leave reviews but I had such a great experience! I just purchased a new, beautiful 2025 Jeep Grand Cherokee!! Everyone was super nice, knowledgeable, answered all of my questions, and ma experience! I just purchased a new, beautiful 2025 Jeep Grand Cherokee!! Everyone was super nice, knowledgeable, answered all of my questions, and made the process smoother than expected! I’m very happy and will definitely recommend!! 10/10 More

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I came in for an oil change, tire rotation and tire sensors not working properly. Great prompt service. And I am thankful my vehicle issues were corrected. sensors not working properly. Great prompt service. And I am thankful my vehicle issues were corrected. More

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