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Eric Ortega
Eric Ortega at Berman Chrysler Dodge Jeep Ram

Eric Ortega | Page 2

General Manager

Berman Chrysler Dodge Jeep Ram

4630 W. 95th St.
Oak Lawn, IL 60453

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4.4
149 Reviews

Dealership Experience

1 yr, 5 mos

4.4

149 Reviews

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149 Reviews of Eric Ortega

August 12, 2026

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Employee Rating

Terrible service waste of money… Don’t even deserve one star!!!!!!!!!!!Dont waste your money here for car service. I paid 500$ to get my vehicle checked and serviced, they only gave me a piece of paper wit More

by Johnsonanthony1225
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Recommend Dealer
No
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Aug 12, 2026

Johnsonanthony1225 responded

Terrible service!!!!!!!!!!!!!!

August 12, 2026

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Employee Rating

Awesome service great communication would recommend to someone else. Very helpful and understanding and supportive More

by Charity
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Service Communication
Recommend Dealer
Yes
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Aug 12, 2026

Berman Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback. We appreciate your recommendation and are glad our team was helpful. Berman Chrysler Dodge Jeep Ram values your support.

August 12, 2026

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The dealer was really nice my advisor was very nice and attentive kept me well updated More

by T Money The Great
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Recommend Dealer
Yes
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Aug 12, 2026

Berman Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience. We appreciate your kind words about our team at Berman Chrysler Dodge Jeep Ram.

August 10, 2026

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Improvement is need on communication. I had to make several contacts to get the status on my vehicle. I waited two days with no contact. More

by llthomas672709
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Service Communication
Recommend Dealer
Yes
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Aug 10, 2026

Berman Chrysler Dodge Jeep Ram responded

Thank you for your feedback regarding communication. We understand how important timely updates are and encourage you to contact us directly so we can better address your concerns. Your input is valuable to Berman Chrysler Dodge Jeep Ram. Eric Ortega General Manager eortega@berman.com

August 07, 2026

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Employee Rating

They couldn’t find the problem of the car, yet made us pay a lot of money. More

by No57
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Recommend Dealer
No
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Aug 07, 2026

Berman Chrysler Dodge Jeep Ram responded

We understand your frustration and appreciate you sharing your experience. Please contact Berman Chrysler Dodge Jeep Ram directly so we can discuss your concerns in detail. Your feedback is important to us. Eric Ortega General Manager eortega@berman.com

August 07, 2026

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A huge thank you to the young guy that helped me, Luis Santillan Service Advisor. More

by M M
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Santillan

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Aug 07, 2026

Berman Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We appreciate you recognizing our team at Berman Chrysler Dodge Jeep Ram.

August 07, 2026

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Javon was great! Car was fixed in a timely manner. Happy I bought the insurance More

by ashleyfogu
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2026

Berman Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with our service and insurance. We appreciate your feedback about Javon and the timely repair. Berman Chrysler Dodge Jeep Ram values your satisfaction.

August 05, 2026

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Employee Rating

Came in for an oil change and Tec had tec preform a check on a recal for my hybrid jeeps battery and the check engine light came on and it was from battery so I made 3 appointments and they said they don’t h More

by ondemand.steve
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 06, 2026

Berman Chrysler Dodge Jeep Ram responded

Hello, We value your satisfaction and appreciate you taking the time to share your thoughts. I would like the opportunity to discuss your recent visit to our Service Department regarding the level of attention your vehicle received during an oil change and the wait time you encountered. Please email me with your preferred contact information at a time that is best for you. Thank you, Eric Ortega General Manager eortega@berman.com

August 05, 2026

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Employee Rating

I forgot the attendants name but he was polite and explained everything clearly. It did take a bit longer than expected but not too bad for someone without an appointment More

by Iluv_lucyq
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 05, 2026

Berman Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We're glad our team was polite and clear in their explanations. We appreciate your understanding regarding the wait time at Berman Chrysler Dodge Jeep Ram.

August 03, 2026

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Employee Rating

Thought my vehicle was going to take a few hours but was ready after 30 minites More

by RSCIES1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 04, 2026

Berman Chrysler Dodge Jeep Ram responded

Hello, We are glad to read about the timely experience you had with our Service Team. However, I would appreciate the opportunity to speak with you and learn more about the 3-star rating we have received. Please send me an email with your preferred method of contact so we may discuss this further. Sincerely, Eric Ortega General Manager eortega@berman.com

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