Eric Robinson | Page 12

Very few sales people know when to let the customer sell themselves. Eric is one of those few. He pointed out key features and answered questions, but when I told him I'd researched the car on the internet themselves. Eric is one of those few. He pointed out key features and answered questions, but when I told him I'd researched the car on the internet before coming over, he focused on helping the process fit my timeline and the purchase be as smooth as possible. We spent as much time talking about life as we did about Kias. It's great to have a salesperson who understands the importance of the relationship, not just the sale. Mark was friendly, courteous, and funny, Both of them happily stayed late on Wed to make sure my questions were answered. And both were happy to see me when I returned Thursday to look at a totally different car (which I bought). Because neither of them pressured me, not only did I return the next day, I asked to look at a car that was more expensive than the others. That's what I mean when I said "Eric knows when to let the customer sell herself on the vehicle." If he had pushed that car on me, I'd have run away. Instead, I felt like I'd discovered it on a treasure hunt (browsing your website). I know it's "just business," but it felt like friendship. (smile) Then there's Mr Mayor in Finance. WHAT A GUY! He explained everything but never pressured. Legitimately the most stress-free finance process I've ever had when buying a car. I knew I'd pay more for a car in this current market, but mine died on me, so I had no choice. I'm glad I came to Carriage Kia, and that Eric, Mark & Mr Mayor were the folks I worked with. The entire process was friendly, simple, and pain-free. I knocked one star off the price review, but that's a reflection on the current market, not on Carriage Kia. Y'all were as open and transparent as you could be. Radically different from some of my past experiences at other dealerships. Keep being awesome, y'all! More

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Eric is awesome! He helped me close out on my first car! Hassle free, exciting, and very assuring! Eric is the man and deserves a RAISE $$$ Now let’s talk about Mr. Mayor in the financial department! He is Hassle free, exciting, and very assuring! Eric is the man and deserves a RAISE $$$ Now let’s talk about Mr. Mayor in the financial department! He is absolutely amazing and has a very bright future. Very humble and helped me with all my questions as a first time car buyer! More

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Eric was fantastic! Kia was amazing! Easiest and smoothest purchase of a vehicle! They were amazing! smoothest purchase of a vehicle! They were amazing! More

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Eric was cheerful and accommodating. It took me several days to decide what direction I wanted to go, and how far to stretch my budget. I was never pressured or made to feel badly for taking my time. I was days to decide what direction I wanted to go, and how far to stretch my budget. I was never pressured or made to feel badly for taking my time. I was treated in a welcoming, professional, and VIP manner. Thanks Carriage! More

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Eric Robinson is the best. Great customer service. No long wait at all!! Great job long wait at all!! Great job More

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They were amazing to work with! Thank you Eric for all your patience! Would definitely buy with you again! your patience! Would definitely buy with you again! More

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Carriage Kia is the best car dealership!! Thank you Amanda and Ross you guys are the best!! I really appreciate y’all 👨‍⚕️👨‍⚕️🙏🙏 happy thanksgiving!! 😁😁🙏 Amanda and Ross you guys are the best!! I really appreciate y’all 👨‍⚕️👨‍⚕️🙏🙏 happy thanksgiving!! 😁😁🙏 More

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Eric is amazing and we felt in trusted hands with him. I love my palisade! love my palisade! More

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Eric is the best I've ever worked with. He got us in and out in no time with the right car for us. We would definitely work with Eric again. out in no time with the right car for us. We would definitely work with Eric again. More

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Eric was great! Took the time to show us all the features the car had to offer! Totally recommend him for your next Kia! the car had to offer! Totally recommend him for your next Kia! More

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