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Erica Gary

Overview Reviews (40) Inventory (90)

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Erica Gary

Service Manager

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

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4.8

40 Reviews

Overview Reviews (40) Inventory (90)

Dealership Experience

1 yr, 10 mos

Industry Experience

3 yrs, 5 mos

Languages Spoken

English

4.8

40 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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40 Reviews of Erica Gary

November 19, 2025

Dealership Rating

Employee Rating

They done a good job for me and they were very friendly. They treated me we respect. They treated me we respect. More

by popwelltina

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ashley McCraw

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Nov 21, 2025 -

Walt Massey Ford responded

Glad to hear everything was handled well for you. The team will appreciate knowing their friendliness and respect stood out during your visit. We look forward to helping again next time.

November 14, 2025

Dealership Rating

Employee Rating

Overall a great experience. Everyone was very helpful and very professional. I will be back! Everyone was very helpful and very professional. I will be back! More

by jimakers32

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erica Gary

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Nov 17, 2025 -

Walt Massey Ford responded

Great to hear your experience was a strong one. The team works hard to be helpful and professional, and it’s awesome to know that stood out. We look forward to seeing you again!

November 07, 2025

Dealership Rating

Employee Rating

I was told I needed $700 worth of unnecessary work done including changing filters that had just been changed on my last visit. including changing filters that had just been changed on my last visit. More

by BiologyTyf

Verified Customer

Recommend Dealer

Other Employees Tagged: Erica Gary

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Nov 10, 2025 -

Walt Massey Ford responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. That’s not the level of trust and transparency we expect from our team. Our General Manager, Travis, will be reaching out to discuss this further and make things right.

November 03, 2025

Dealership Rating

Employee Rating

Everything was great Everyone was courteous. The service was thorough and done in a timely manner. The service was thorough and done in a timely manner. More

by jeffwilliams71

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erica Gary

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Nov 10, 2025 -

Walt Massey Ford responded

We’re glad to hear everything went smoothly and that our team provided courteous, timely service! Thanks for sharing your experience.

October 29, 2025

Dealership Rating

Employee Rating

Service was efficient and done well I have no complaints waiting area was clean and comfortable waiting area was clean and comfortable More

by kevinhholmes1961

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ashley McCraw

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Nov 10, 2025 -

Walt Massey Ford responded

We’re happy to hear your service was efficient and the waiting area met your expectations! Thanks for sharing your experience with us.

October 13, 2025

Dealership Rating

Employee Rating

They are very good and they are very nice and very helpful and knowledgeable I recommend them. 3 helpful and knowledgeable I recommend them. 3 More

by robertgreen0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ashley McCraw , Anthony Chapman

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Oct 19, 2025 -

Walt Massey Ford responded

We’re happy to hear you had a great experience with our friendly and knowledgeable team! Thank you for your kind words and for recommending us!

October 02, 2025

Dealership Rating

Employee Rating

Great service . Very timely and also always check my recalls and fix them if needed. Very timely and also always check my recalls and fix them if needed. More

by Michele

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ashley McCraw

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Oct 06, 2025 -

Walt Massey Ford responded

We’re glad to hear you consistently receive great, timely service and that our team takes care of your recalls proactively. Thanks for trusting us with your vehicle!

October 01, 2025

Dealership Rating

Employee Rating

Expectations were met. Will continue to use y’all going forward. Erica was great. Thanks Will continue to use y’all going forward. Erica was great. Thanks More

by leroygregg

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 06, 2025 -

Walt Massey Ford responded

We’re happy to hear everything met your expectations and that Erica took great care of you! We appreciate your loyalty and look forward to seeing you again.

September 24, 2025

Dealership Rating

Employee Rating

Very nice staff answer any questions I need answers to very satisfied customer will go back,and recommend very satisfied customer will go back,and recommend More

by PITTMANJENNIFER81

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tim Laird, Ashley McCraw

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Oct 01, 2025 -

Walt Massey Ford responded

We’re so glad our staff took great care of you and answered all your questions. Thank you for your recommendation—we look forward to seeing you again!

September 19, 2025

Dealership Rating

Employee Rating

Had a really great experience with everyone we were dealing with at Walt Massey. Made the whole process go really smooth dealing with at Walt Massey. Made the whole process go really smooth More

by penniburch

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tim Laird, Dalton Mcneese , Chris Waltz

Report | Print

Sep 22, 2025 -

Walt Massey Ford responded

We’re glad to hear the team made your experience smooth and enjoyable from start to finish. Thank you for choosing us!

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