Erica Santana

I had an exceptional experience with Acura of Auburn purchasing my first brand-new car, a 2026 Acura MDX Advance! From beginning to end, the customer service was outstanding. Keith was amazing throug purchasing my first brand-new car, a 2026 Acura MDX Advance! From beginning to end, the customer service was outstanding. Keith was amazing throughout the entire process. He listened to what I wanted, worked hard to get me a great deal and a lower APR, and most importantly, followed through on what he and the dealership promised. I had visited two other dealerships before choosing Acura of Auburn, and the level of attention, honesty, and customer service here made the difference. Leo truly went the extra mile. Before I even arrived, he sent me pictures and videos and introduced himself so I knew exactly who I would be working with. During pickup, he patiently helped me set up the AcuraLink app and showed me how everything worked and explained the features of my new MDX. He even helped put in my new floor mats, cleaned up and threw away the boxes, and made sure the vehicle was inspected, registered, and ready for me. The beautiful red bow on the car made the moment even more special! He was incredibly kind, friendly, attentive, and also made my mother-in-law feel very welcome by offering us coffee and snacks. The entire experience was so special that my mother-in-law became emotional seeing me accomplish the milestone of purchasing my first new car. I also want to recognize Ericka for her excellent customer service while completing the financial and legal paperwork. She explained everything clearly and patiently. Even when some of the numbers felt a little overwhelming to me, she took the time to explain them and gave me peace of mind. I came into this process a little nervous because buying a new vehicle is a big decision, but Keith, Leo, and Ericka made me feel comfortable, respected, and valued. Everything Keith and Leo promised me regarding the vehicle and the deal was honored. I am truly grateful to all of them and highly recommend Acura of Auburn. They genuinely care about their customers and go above and beyond to make the experience special. Thank you for making the purchase of my first brand-new vehicle an experience I will always remember! More

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This is our second time buying a car from Acura of Auburn. Leo was very easy to work with and was very helpful.. I would recommend them to anybody buying an Acura. Auburn. Leo was very easy to work with and was very helpful.. I would recommend them to anybody buying an Acura. More

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I had an amazing first car experience at the Acura auburn dealership!! Ron and Erica were amazing and made the process so easy thank you dealership!! Ron and Erica were amazing and made the process so easy thank you More

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Great experience! Leon has Good communication and excellent internet skills Erica was helpful and professional Manager was super helpful as well Leon has Good communication and excellent internet skills Erica was helpful and professional Manager was super helpful as well More

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I have dealt with many dealerships and for the 1st time I felt absolutely no pressure and completely comfortable with the entire process start to finish. Leo in sales was knowledgeable, upfront, kind and per felt absolutely no pressure and completely comfortable with the entire process start to finish. Leo in sales was knowledgeable, upfront, kind and personable. Erica in finance was so sweet and able to get me the best rate possible. Everyone made the process smooth and quick and I couldn't be more grateful for all their help. I have already recommended this dealership to others and will continue to do so. More

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Fair and prompt car buying process. I appreciated the authentic and down to Earth approach. I appreciated the authentic and down to Earth approach. More

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Came in for service and ended up leaving with a new car. Leo helped me right out the gate and would recommended working with him. Got everything I wanted and can’t complain. Leo helped me right out the gate and would recommended working with him. Got everything I wanted and can’t complain. More

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I needed to quickly replace my wife's 2009 Honda CR-V, so I reached out to Nathan Doggart at Acura of Auburn from whom I had purchased a new Acura CL several years back. Nathan and his staff went to work, a I reached out to Nathan Doggart at Acura of Auburn from whom I had purchased a new Acura CL several years back. Nathan and his staff went to work, and a few days later I was at the dealership trading in the Honda for a 2023 Acura RDX with low mileage and in mint condition. I could not be happier with the treatment I received, and it was really no surprise. I've been dealing with Acura of Auburn since I bought my first Acura back in 1992, and the treatment and service I've received there has been consistently great over that entire period. I wouldn't think of looking anywhere else for a car, new or used. More

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Johnny was very easy to work with, no high pressure sales tactics and very knowledgeable. Very personable and would highly recommend! tactics and very knowledgeable. Very personable and would highly recommend! More

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I had a great experience purchasing a Acura at Acura of Auburn MA. Leo and Erica were very helpful and professional. We are super happy with our new vehicle. Auburn MA. Leo and Erica were very helpful and professional. We are super happy with our new vehicle. More

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