Erick Villanueva | Page 8

What an experience. Where do I start? I saw a used car online last Saturday night and requested more information. The button I clicked was bright green and right under t Where do I start? I saw a used car online last Saturday night and requested more information. The button I clicked was bright green and right under the price which read "Get ePrice". Monday morning, a lady called me saying she was new, didn't know the "ePrice" but would be happy to schedule an appointment for me to come in and they would "probably be able to sharpen the pencil in person". Clearly nothing promised, but nonetheless, I was interested in the car. I pulled up exactly at the scheduled time. One would think the purpose of the appointment would be to at least have the car ready. Not so much. The salesman showed me the car and seemed quite versed with the functionality which was nice considering it wasn't a Nissan (and earned a bonus star in my review... who gives a 2 star review, right?). My wife and 2 children were waiting in the car in the lot once I got back from the test drive. They all checked out the car, we even tested it to make sure the car seats fit properly. I came prepared with approved financing (willing to use theirs if necessary) and was pretty sure I was taking this car home. Here come the numbers. Sale price, tax, title and doc fee, was $30,516 (but wait! there's more!) adding the "service and transportation fee" ($3,295), the car was $33,811. Three-thousand-two-hundred-ninety-five dollar fee on a $27k car. I was literally speechless. I asked about the "ePrice" and the salesman admitted he didn't know what that was. I was prepared to offer a $500 discount (the CARFAX suggested price) yet we were almost $4,000 away! The salesman brought numbers to his sales manager twice, and the second time suggested we were just too far apart (he wasn't exactly wrong). I asked "does he care to come out here and talk about it"? Out walks Eric. I felt like I was interrupting him in the middle of something - he couldn't seem less excited to talk to me or negotiate a car deal. I asked about the "Get ePrice" button and he told me that there isn't a better price, it's just how they book appointments. Perfect. He wasn't the sales manager who the salesman was taking my offer to, so he was unaware of the situation and I had to repeat my whole story to him again. Miraculously, Eric "found" a discount, and spun his phone around to show me the result of his new calculation which was somewhere in between but really not close. I would've bought this car at full price, but not with a $3,295 fee. I never saw anything about that fee disclosed on their site, when I mentioned that, no one was able to show it to me. Most reasonable people wouldn't expect "plus taxes and fees" to mean anything aside from what it's always meant when buying a vehicle. The disclosure on CarGurus would suggest this pricing is totally dishonest (see attached). Oh well. At least I was able to laugh about it on the hour drive back home. All that for 2 hours at a dealership and a free bottle of water. Lessons learned: 1. The "Get ePrice" button is just there for funsies - there literally is no ePrice. 2. There are people who have the ability to add a fee of $3,295 (12% of the sale price) while keeping a straight face. 3. If this isn't a "bait and switch" then I'm not sure what is. More

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Terrible dealer. I flew in for a car that was priced at $24,888 online. I called twice before the flight to talk with two different people to confirm that that would I flew in for a car that was priced at $24,888 online. I called twice before the flight to talk with two different people to confirm that that would be the price without any games. It was confirmed that the price was the price and it wasn’t contingent on any financing or any other offers. When I got there they added over $16,000 in fees and add ons to bring the total to over $41,000. When I told them about calling and talking to them of course that is handled by an outside department and they had never heard of the people I mentioned that I had talked to. I had worked them back down to $26,500, but they wouldn’t budge off of that. I told the salesman that I was done and leaving after talking to the manager twice at that point. He wanted to talk to the manager once more so I just walked out. Don’t believe the price you see online and don’t waste your time dealing with these people. I went to a different dealer and bought the same car, which had less miles and in better condition, for a better price. More

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Came in not sure if I wanted to trade in my grand Cherokee but Erick Villanueva guided me and also worked out the best budget for me I’m glad to say I left in a new pathfinder !!! Thanks Erick !! Cherokee but Erick Villanueva guided me and also worked out the best budget for me I’m glad to say I left in a new pathfinder !!! Thanks Erick !! More

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Purchased 2025 Nissan Pathfinder sale staff very knowledgeable General Manager Eric Villanueva came out and put a great deal together for us!!! Thanks again knowledgeable General Manager Eric Villanueva came out and put a great deal together for us!!! Thanks again More

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Sharbil was awesome to work with. He helped me find the right car for the right price. He helped me find the right car for the right price. More

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Bad, buyer beware! They lied about everything after the deal, management ghosted us once they knew we were taking legal action. They lied about everything after the deal, management ghosted us once they knew we were taking legal action. More

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Jason was very enthusiastic to help me when I visited the dealership. I went in not knowing what exact car I wanted to buy and he helped me find the perfect choice! Would easily recommend him to anyone that dealership. I went in not knowing what exact car I wanted to buy and he helped me find the perfect choice! Would easily recommend him to anyone that needs help. More

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came in for service and was curious about the new Nissan kicks Mike was nice enough to spend some time with me and explaining all the new features and benefits of the new model. kicks Mike was nice enough to spend some time with me and explaining all the new features and benefits of the new model. More

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Great Sales Service very nice and kind and patient i reccond to buy a car from here very nice reccond to buy a car from here very nice More

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