Erin Henry | Page 3

Terrible communication! They failed to let me know that one of the items I was bringing my car in for was on back order. Then proceeded not to mention it at drop off. At pic They failed to let me know that one of the items I was bringing my car in for was on back order. Then proceeded not to mention it at drop off. At pick up they remembered that only half the work was able to be done. Then waiting for the item was confusing- because Toyota reported the item was never not available. When getting the district manager involved (because no one lower would help) they all the sudden had the part. They schedule to pick my car up as a way to make amends for not telling me the first time. On scheduled day they never showed up. They forgot to call me and tell me they had a scheduling conflict and rescheduled me for the next day. The next day they picked up my car at 8am and finally at 4:30p, I reached out asking for an update. No one would answer me. A service advisor text me and said please text with questions but never responded. Called - sent to voice mail. Emailed- they guys was out for the day. Finally, the wonderful front desk woman helped me. She walked to the back and found someone to talk to me. They had yet to start on my car but would figure out how to finish it and return it. At 7pm my car was done. No one called me to tell me how the work went, give instructions on what I need to do or anything at all. The bad communication started from the top and never ended. The only people who were great to work with were the driver and the front desk. We will never do any kind of business with McDonald Toyota again. More

by SillyMamaGoose Verified Customer Verified Customer

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Great experience. Erin made the transaction quick and easy! Very happy with this purchase. Thank you for a great purchase. Erin made the transaction quick and easy! Very happy with this purchase. Thank you for a great purchase. More

by tkwatson25 Verified Customer Verified Customer

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Had an appointment for an oil change and tire rotation at 7:45 am. Had me in and out by 8:40 am. 7:45 am. Had me in and out by 8:40 am. More

by Tatehedge Verified Customer Verified Customer

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We’ve always been pleased with McDonald Toyota. My service tech was kind and friendly. I just wish things moved a bit faster, nearly 2hrs for a tire rotation. My service tech was kind and friendly. I just wish things moved a bit faster, nearly 2hrs for a tire rotation. More

by Tracy S Verified Customer Verified Customer

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I'm not sure who Thomas or Juan are, so I just rated them as above. as above. More

by richardfagnant Verified Customer Verified Customer

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Greeley Toyota has served us well. The sales staff in particular provides great care during our recent visits. We will learn more about the service department as Miles accrue. The sales staff in particular provides great care during our recent visits. We will learn more about the service department as Miles accrue. More

by Rollinh47 Verified Customer Verified Customer

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Calling in to McDonald Toyota for the first time and being connected with Erin was probably one of the best things that could have happened to me during the car buying process. Her communication with me being connected with Erin was probably one of the best things that could have happened to me during the car buying process. Her communication with me was excellent, responding to emails and messages in a timely manner. She accommodated my requests whenever she could and made the buying process as smooth as possible. I'd recommend Erin and McDonald Toyota to other potential customers. Great experience overall! More

by jbrandt Verified Customer Verified Customer

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Had my 5000 miles ToyotaCare maintenance interval scheduled. Within an hour I was out the door with all services completed. scheduled. Within an hour I was out the door with all services completed. More

by xoSx. Verified Customer Verified Customer

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I look for toyota cross and Erin come to me to offer my cross toyota she is wonderful to make a deal and I'm so happy for your Cain and nice person I'm very happy with my toyota cross cross toyota she is wonderful to make a deal and I'm so happy for your Cain and nice person I'm very happy with my toyota cross More

by Jcastro4837 Verified Customer Verified Customer

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Every one was very accommodating. They did what they said and made our purchase so nice and easy. They did what they said and made our purchase so nice and easy. More

by gloria.kush Verified Customer Verified Customer

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