Erol Mutlu | Page 3

Great vehicle, good price, but that is where the fun stops.. I needed a new car quickly when mine broke down and found the exact vehicle I wanted online. I got a great, low-mileage Outback for an excellent price I needed a new car quickly when mine broke down and found the exact vehicle I wanted online. I got a great, low-mileage Outback for an excellent price (had been a service loaner). EVERYTHING subsequent to that has been unpleasant. The vehicle turned out to not have features that the salesman claimed it did. He now claims I am lying and he did not tell me that it did have, but he will happily install it for an extra 600 bucks. The sales manager immediately backed his guy and started telling me that I knew it did not have the feature in question (how he knows what I did or did not know is a mystery to me). This sales manager guy had already sent me an email telling me I was wrong before even talking to me, based solely on his conversation with his salesman. His parochial tone and insistence on my lack of integrity was beyond infuriating. The idea that it is more likely that I am complaining about the lack of a feature that he told me the car did not have (why would he do that?) than the salesman does not want to admit a potentially costly error is offensive. The title person asked for documents via email a full four work days later which I immediately provided the very next morning. She did not confirm receipt and was rude on the phone when I called. The vehicle was missing a key fob when I took delivery. I called several days later to inquire and the service people had no idea what I was talking about. The price and purchasing experience were fine, other than the unnecessary bait and switch regarding the one feature. I love my new Subaru, and the sales person was pleasant and helpful (to a point) but there are so many places to buy a car in the DC area that I cannot imagine giving this one any more of my business. More

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Last year I bought my WRX from the subaru sales manager Kevin E. seriously this guy is the best in the industry! He know's his stuff, knows what he has, and knows how to sell it in a professional non pushi Kevin E. seriously this guy is the best in the industry! He know's his stuff, knows what he has, and knows how to sell it in a professional non pushing type of way. Ive bought 5 cars from all different dealerships in the past 6 years and this has been the best! I recently went back to take a test drive of a BRZ and get some body work done on my WRX and I will tell you top notch service! Even though they knew I was not going to buy anything that day I was treated in a great manner and did not have sales guys trying to sell me junk I knew I didn't need. I have recommended Fitz Gaithersburg subaru to all of my family and you wont be disappointed with your visit! Looking forward to buying another car in the coming months with them! Car purchased was a 2012 WRX Satin White bought in August of 2012. More

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