This is my second time purchasing from Ethan.
Dealership is great, and Ethan was very efficient, helpful and made everything go smooth
Dealership is great, and Ethan was very efficient, helpful and made everything go smooth
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by LOWRDRJOHN
Verified Customer
Verified Customer
Other Employees Tagged:
Ethan Bicha-Dale
Nov 25, 2025 -
Russ Darrow Mazda of Greenfield responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Greenfield.
Nick Saidai
nick.saidai@russdarrow.com
Ethan was great and easy to work with.
We have bought a car from this dealership before and are very satisfied
We have bought a car from this dealership before and are very satisfied
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by CJESION
Verified Customer
Verified Customer
Nov 23, 2025 -
Russ Darrow Mazda of Greenfield responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Nick Saidai
nick.saidai@russdarrow.com
Ads are misleading.
They don't honor the advertised price. Be wary of this dealership. Shop around
They don't honor the advertised price. Be wary of this dealership. Shop around
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by HELLER1734
Verified Customer
Verified Customer
Other Employees Tagged:
Ethan Bicha-Dale
Nov 19, 2025 -
Russ Darrow Mazda of Greenfield responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Nick Saidai
nick.saidai@russdarrow.com
Ethan was amazing.
So knowledgeable and helpful. He made buying a new Mazda easy and quick. AJ and Jeanie also top of the game. Great selection. I drove 4 cars and Etha
So knowledgeable and helpful. He made buying a new Mazda easy and quick. AJ and Jeanie also top of the game. Great selection. I drove 4 cars and Ethan found me a perfect fit.
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by bnldavid
Verified Customer
Verified Customer
Nov 07, 2025 -
Russ Darrow Mazda of Greenfield responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Greenfield. We look forward to having you as one of our valued customers for many more years to come!
Nick Saidai
nick.saidai@russdarrow.com
It was a comfortable and low pressure environment
compared to other dealerships we visited which was appreciated.
compared to other dealerships we visited which was appreciated.
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by JOEL.YOUNG.UWM
Verified Customer
Verified Customer
Sep 23, 2025 -
Russ Darrow Mazda of Greenfield responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Nick Saidai
nick.saidai@russdarrow.com
My experience with Ethan was extremely good.
I have liked my new car. When I in the process or being shown the vehicle I was told the vehicle comes with two mats, but it was handed to me was onl
I have liked my new car. When I in the process or being shown the vehicle I was told the vehicle comes with two mats, but it was handed to me was only one set of mat, I had to purchase another set of mats
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by srcelestinekalunge
Verified Customer
Verified Customer
Sep 10, 2025 -
Russ Darrow Mazda of Greenfield responded
Thanks for your feedback on your recent visit to Russ Darrow Mazda of Greenfield. It's great to hear that we were able to assist you and that you had such a positive experience.
Nick Saidai
nick.saidai@russdarrow.com
Great service.
He got me the car i wanted and was very responsive. It was a good experience and buying a car is hardly ever a good experience
He got me the car i wanted and was very responsive. It was a good experience and buying a car is hardly ever a good experience
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by JKB717
Verified Customer
Verified Customer
Sep 07, 2025 -
Russ Darrow Mazda of Greenfield responded
Thank you so much for choosing Russ Darrow Mazda of Greenfield! Please let us know if we can be of any more assistance.
Nick Saidai
nick.saidai@russdarrow.com
Very professional sales person and made shopping and
buying a car enjoyable. Will recommend Russ Darrow
buying a car enjoyable. Will recommend Russ Darrow
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by JUDITHLBERG
Verified Customer
Verified Customer
Aug 28, 2025 -
Russ Darrow Mazda of Greenfield responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Nick Saidai
nick.saidai@russdarrow.com
Lovely place, Ethan and Gus were both amazing and helped
me find my perfect car!
me find my perfect car!
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by RACHELRRATCLIFFE
Verified Customer
Verified Customer
Aug 24, 2025 -
Russ Darrow Mazda of Greenfield responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Greenfield.
Nick Saidai
nick.saidai@russdarrow.com
My wife and I drove in from Madison to check out and test
drive a particular Mazda CX-5 that we had seen on the Russ Darrow website. We set up an appointment and arrived on time, but waited 20 minutes before
drive a particular Mazda CX-5 that we had seen on the Russ Darrow website. We set up an appointment and arrived on time, but waited 20 minutes before anyone acknowledged us. I actually had to approach another sales person who eventually set us up for a test drive. We liked the vehicle and were ready to buy it on the spot.
When we returned from our test drive, Ethan, the salesman who missed our appointment, met us at the door with a handshake and an excuse. We had a few final questions and 20 minutes later we were sitting at his desk with checkbook in hand. Ethan printed out the sales summary and I immediately noticed a $2,799 charge for something called "Xzilon" protection. I told Ethan that I did not want that option, and he told us that it was mandatory, and part of the vehicle's Certification process. I knew this was xx, and frankly I suspect that a lot of what Ethan said during our short time together was xx, and we ended up walking out.
On the way home, we called Russ Darrow's Madison dealership, which had previously told us they could access any of the cars in the Russ Darrow network, and they confirmed that the "Xzilon" protection package was optional, not mandatory. We asked them to bring the car to Madison so we could purchase it from them. They ordered it immediately from the Greenfield location. The following day, I was informed that Greenfield had already sold the vehicle. I find it very difficult to believe that after sitting on the lot for over 2 months, they somehow sold it during the 90 minutes when we were driving back to Madison.
In retrospect, we should have taken all the bad reviews of Russ Darrow Greenfield more seriously.
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by Greg P
Aug 26, 2025 -
Russ Darrow Mazda of Greenfield responded
Greg, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
Nick Saidai
nick.saidai@russdarrow.com