Ethan Her
Ethan Her at Russ Darrow Mazda of Madison

Ethan Her

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

Contact Me
4.9
49 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

4 yrs

Languages Spoken

English English

Hebrew Hebrew

4.9

49 Reviews

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49 Reviews of Ethan Her

July 18, 2025

Dealership Rating
Employee Rating

Very pleased for the service on my car at Mazda Russ Darrow. Their associates were very professional and they delivered quality service. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Russ Darrow Mazda of Madison responded

Will, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison. We look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

July 18, 2025

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Excellent service. Friendly staff. Great at explaining work that needs to be done. Free carwash More

by bethis.dunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Russ Darrow Mazda of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

July 18, 2025

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It was easy, quick, and efficient. Josh was courteous and able to easily explain what was going on More

by PATRICIA.COYNE13
Service Price Transparency
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Recommend Dealer
Yes
Jul 18, 2025

Russ Darrow Mazda of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com

July 17, 2025

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Very poor communication. ...no replacement sticker for oil change and the advisor told me they had reset the vehicles maintenance computer which they did not......I'm not even More

by Mtwombly
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Service Time
Service Communication
Recommend Dealer
No
Jul 21, 2025

Russ Darrow Mazda of Madison responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Nick Zinniel nicholas.zinniel@russdarrow.com

July 14, 2025

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Bla blablab blabla blabla bla bla bla bla bla bla blab. Lab bb hhh bla More

by VINCETP3
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

July 10, 2025

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My service of excellent, Andrew was helpful and polite . I was mildly concerned that I had the oil changed with 800 miles left to service my car More

by KATHLEEN.RINALDO
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Russ Darrow Mazda of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Zinniel nicholas.zinniel@russdarrow.com

July 06, 2025

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Andy was exceptionally helpful and knowledgeable, and took the time to answer my questions thoroughly. The tech who sent videos also exceeded my expectations - he spoke clearly and professionally. More

by aeolson6
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Bustos

Jul 06, 2025

Russ Darrow Mazda of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

June 21, 2025

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Employee Rating

I was in quickly and the repairman did a good job of fixing my car. Ethan Her made everything understandable and I was out of the repair shop by noon. More

by SEVOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Zinniel nicholas.zinniel@russdarrow.com

June 21, 2025

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Excellent service, as usual! The scheduling was easy and completed on time, and the service manager was vert clear and easy to work with. The pricing was competitive. And as a More

by Al
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2025

Russ Darrow Mazda of Madison responded

Thank you for choosing Russ Darrow Mazda of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nick Zinniel nicholas.zinniel@russdarrow.com

June 13, 2025

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Employee Rating

The service team was quick and efficient in finding what the issue was. Then also replacing it. My only gripe was I contacted the dealership four different times with no response back. I had to reach out to More

by NICHOLAS711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim

Jun 13, 2025

Russ Darrow Mazda of Madison responded

Nicholas, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Nick Zinniel nicholas.zinniel@russdarrow.com

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