Ethan Su

Sam Ng is hands down the best service advisor I’ve ever worked with. He knows what he’s doing and always takes the time to explain exactly what’s needed and why. He truly cares about his customers and want worked with. He knows what he’s doing and always takes the time to explain exactly what’s needed and why. He truly cares about his customers and wants the best for them. He’s professional, honest, and makes the whole process smooth and stress-free. If you’re going to Longo Toyota, ask for Sam — you won’t be disappointed! More

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they have the best customer service in Southern California. I have my all three Toyotas service here. I would recommend Longo to all my family and friends. California. I have my all three Toyotas service here. I would recommend Longo to all my family and friends. More

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I drive 35 miles to have my car serviced at Longo Toyota instead of a dealer much closer because I like the quality of their service. instead of a dealer much closer because I like the quality of their service. More

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All of technicians are very professional and helpful, willing to help with our needs. Today was Mr Ethan Su, but most of the technicians offer the same costumer assistance willing to help with our needs. Today was Mr Ethan Su, but most of the technicians offer the same costumer assistance More

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Bought my vehicle from this dealership and they are always awesome when it comes to service! always awesome when it comes to service! More

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Purchase in 2015 of our Camry went well. The Service Team at Longo Toyota is excellent. We only bring the Camry here for its servicing including tires which we just purchased. We highly reco The Service Team at Longo Toyota is excellent. We only bring the Camry here for its servicing including tires which we just purchased. We highly recommend Longo! Neil & Wendy More

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Agustin from service helped me with servicing my vehicle. Got me in and out in no time. Same great service from Longo as always to keep my car in good maintenance. Got me in and out in no time. Same great service from Longo as always to keep my car in good maintenance. More

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Was a very satisfying experience just one issue my battery is leaking acid and was check ok hope next time they look at it and see if is ok to be doing that but over all was top notch battery is leaking acid and was check ok hope next time they look at it and see if is ok to be doing that but over all was top notch More

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Good service and helpful, provided free rental car. The only thing is the pick up service the counter lady presented not friendly The only thing is the pick up service the counter lady presented not friendly More

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Our service advisor, Ethan Su who always provides remarkable service to me and my family. He is patient to listen and explains thoroughly. Thank you for your great support. However, this time after remarkable service to me and my family. He is patient to listen and explains thoroughly. Thank you for your great support. However, this time after Longo Toyota did the service on my car, the switch that moves the driver seat didn't work at all. I waited at the pickup and delivery area, I requested a technician to look into it. The technician named Robert came. Instead of checking on the switch, Robert made a statement "Your car is old". He said the technicians are taller, they have to move the seat to back further, so they have enough room to work on my car. I told him even my car is old, but I kept up with maintenance. The switch has been working fine every day but after they did the maintenance the switch was completely not working. I told Robert they pushed the seat too far; my feet can't reach the gas accelerator pedal and the brake pedal; I can't drive my car home. Robert then pushed and pushed and pushed the parts under the driver seat. Thank God the switch started working again. My point is I don't mind losing additionally half an hour to wait for the fix, the problem is how RUDE Robert treated me as the customer. I wish Longo Toyota would give better customer service training to their service technicians. More

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