Evan Downs

Excellent customer service able to deal with complex problems and resolve perfectly would strongly recommend problems and resolve perfectly would strongly recommend More

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Evan at Audi Warrington is fantastic! From our first meeting, he was professional, accommodating and respectful. I purchased my car at a different dealer and that wasn’t the slightest iss From our first meeting, he was professional, accommodating and respectful. I purchased my car at a different dealer and that wasn’t the slightest issue. I feel like I made a new friend! More

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They made the car buying process very easy and the transaction was very smooth from start to finish transaction was very smooth from start to finish More

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They did a great job servicing my vehicle and kept me informed of the status and what additional services were recommended and why. informed of the status and what additional services were recommended and why. More

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My team! They help me feel safe on the road by taking care of my vehicle. Always pleasant and informative. They help me feel safe on the road by taking care of my vehicle. Always pleasant and informative. More

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Great facility delivering excellent service. All concerns are addressed. A true professional car care provider. All concerns are addressed. A true professional car care provider. More

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They are always so friendly and helpful. I would highly recommend them! I feel they have always taken great care of me as a customer and my vehicle. I would highly recommend them! I feel they have always taken great care of me as a customer and my vehicle. More

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Dealer is friendly and attentive. Came in for warranty work and they addressed it promptly. Came in for warranty work and they addressed it promptly. More

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I took my one-year-old Audi to an official Audi dealership for an oil change and other service. I expected high-quality customer care and support if any issues came up. Unfortunately, my experience dealership for an oil change and other service. I expected high-quality customer care and support if any issues came up. Unfortunately, my experience was no different from any ordinary service center. They listened to me, but they questioned everything I said and clearly did not trust my explanation. I told them that a part — the belly shield — was missing after my visit, even though it was there before the service. Their response was that it could have been damaged by snow or something else, and that I could simply buy a new one and have them install it. However, the part was not broken — it was completely unscrewed. This is obvious because there were no bolts left and no broken pieces at all. If such a part had fallen off my car, I would have definitely heard it. It’s impossible not to notice something like that. A part like this would not fall off all at once — it would first loosen, start rattling, and only later detach. But none of this seemed to matter to them. My car was on their lift, and whatever they did there, I’m apparently expected to take their word for it. They simply said, “We didn’t remove it,” and refused to discuss the issue further. So my advice to anyone leaving their car for service: always check your vehicle carefully afterward. Otherwise, you may later discover that parts are missing, and the dealership will deny any responsibility. I had a different experience in the past with my new Kia Sorento. When it was serviced at a Kia dealership, the air filter housing was damaged during an oil and filter change. I drove the car for quite some time before noticing the issue when I opened the hood to refill washer fluid. Several months had passed, but when I returned to the dealership, they acknowledged the situation immediately. No one accused me of breaking anything — they simply replaced the part because the car had only been serviced by them. Unfortunately, my experience with Audi service was very disappointing. Draw your own conclusions. More

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